Question

Mixcloud search not working

I
  • IJP
  • Contributor I
  • 1 reply

Search function on iPhone app not bringing up Mixcloud shows under the new “Podcasts and Shows” section.

This previously worked when just “Shows” heading before recent release.

i’ve reset controller and disconnected/reconnect Mixcloud account on app.

Mixcloud search works fine on PC app (you can specify “Mixcloud” search there).

 

Anyone encountered similar, or even better, overcome issue please?

 

Many thanks and stay safe

 

IJP

 

 

 

 

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31 replies

I
Userlevel 1
Badge

It’s now working, good news

Krishma M
Userlevel 5
Badge +13

Hi folks, thanks for reaching out with the Sonos Community! We greatly appreciate you being a part of the Sonos family. It is our pleasure.

Just to let you know that this is still under investigation. We’ll surely let you know here once we have an available update/fix. 

Please let us know if there’s anything else we can help you with. We and the community are always here.
 

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L

Same here, still works on desktop app.. no joy with the iphone
 

K

So any updates on this problem?

P

I have to the same problem on iOS.  When will there be a fix

Jean C.
Userlevel 5
Badge +16

Hello all,

We are currently aware of this issue with Mixcloud not returning search results within the Sonos app.

At this time the behavior seems limited only to iOS controllers and that Android devices are showing the results as they should.

We are working on this but there is not a fix available at this time.

We apologize for the inconvenience and hope to have this resolved soon. 

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A

Same issue here as everyone previous...

T

 

I also have the same problem When will the update to find the "Shows" section and allow research in MixCloud ???

quickly please 

Tony

K

Same problem here. Pitty cause I’m a heavy Mixcloud user. Love that platform :-) Is there a bug fix in the making? 

cheers!

Sander

I
Userlevel 1
Badge

Hi @Jean C. any updates on this? Thanks!

A

Yep same with noticing search problems with Mixcloud, I have upgraded to S2 Sonos app and now I cannot search by ‘user’ for Mixcloud tracks and mixes - any idea when this feature will appear on the S2?

D

I have the same problem. After updating to the S2 app on iPhone, Mixcloud ‘shows’ no longer appears in search results.

D

I have the same problem guys...confirmation number 307070545

F

I am having the same issues on iOS with Mixcloud but Mac desktop app works fine

F

I have the same issue, hopefully an update will sort this out soon

G

Same for me. Moved to s2 app and search function no longer works. Search history is there but no mixcloud options are found. Results in sound cloud and Spotify are good.

M

I am experiencing the exact same problem. I managed to start music from Mixcloudby going through browsing for music choosing Mixcloud and playing my queue from mixcloud.

 

I am not able to search for stuff on mixcloud any more - just says “no result”. 

I am using ios with the latest S2 app.

Jean C.
Userlevel 5
Badge +16

Hello @Ian w. & @rogerty,

Thank you for your patience and I apologize for any miscommunication.

I just ran a quick test with this service on my Sonos system, which is iOS, no S1, MixCloud app installed and linked, etc and experienced the same gap in search results as you have described.

What I do not have is a corresponding Android controller where this is working well. It’s worth mentioning that in the iOS Sonos app, shows and podcasts are under the same heading all the way to the right and off screen so you do have to scroll to it. I did search for shows that I had located by browsing through the MixCloud Sonos interface and the Mixcloud app itself and am now quite stumped. The show titles I was looking for did turn up under different services like Spotify and SoundCloud but not MixCloud.

@rogerty, I thank you for your very thorough diagnostics and descriptive information but both of the diagnostics that you submitted came through corrupted and I am unable to pull any data from them.

I’ll have to do some more investigating to see if this is more widespread than just a few users.  

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R

Hi @Jean C. 

Okay, I thouhgt it was clearly explained with my answer and picture before…

  • IOS/iPhone: there is still NO search result on IOS - like @Ian w.
    > Sonos S1 App is no more installed!
    > Mixcloud app is installed and connected with Sonos Controller S2!
  • Android, Samsung Galaxy S6:  there is a search result under the subject SHOWS which is missing in the IOS Controller as described before
    > Sonos S1 App is still installed!
    > Mixcloud app is installed and connected with Sonos Controller S2!
  • I did a diagnostic report of both devices
    IOS Confirmation Number: 1223132978
    Android Confirmation Number: 1830908897

Best regards - Roger

 

I
Userlevel 1
Badge

Thanks Jean C,

IOS

S1 app is deleted

mixcloud app is installed and my mixcloud app is associated with Sonos 

worked out how to send diagnostic report, copy of number sent below 

Your confirmation number is: 1509408649

thanks Ian 

Jean C.
Userlevel 5
Badge +16

Ok guys, on the controllers where this is not returning Mixcloud search results:

  • iOS or Android?
  • Is the S1 app still installed in that device?
  • Does that device have the Mixcloud app installed and is associated to the account linked in Sonos?
  • Can I see a diagnostic report submitted from this device? 

Same questions for the devices where this is working, something has to be different here but I’m not sure what.

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I
Userlevel 1
Badge

Yes I agree @rogerty 

ive still got my search history on the app and previously it had shows and tags

i would expect mixcloud to come under podcast and shows now, but nothing

please advise, th

 

 

R

Hi Jean C.

Thanks for the request.

Soundcloud, Spotify, TuneIn works with search results.

I have some very interesting information concerning the different devices running the Sonos App:

  • Always based on Sonos App S2
  • Search section with my IPhone 7 shows results for subjects > Interpret, Title, Album, Playlists, Station, Genre, Podcasts&Shows and Componist - That’s it
  • My wife’s Samsung with Andrtoid shows results for subjects > same as above - PLUS: User, SHOWS (!!!) and Tags 
    So, in total 3 more subjects
  • And under SHOWS there are the search results for Mixcloud (see picture)
  • This was exactly the same before with Sonos S1 on IOS - but now in version S2 this 3 subjects are missing in the App and Mixcloud cannot appear under SHOWS.

I think @Ian w. can confirm the subjects and also the missing subjects - especially SHOWS - in the new App version 2…

In this printscreen you can see the search working with the Sonos S2 App on my wife’s Samsung / Android.

 

I
Userlevel 1
Badge

Hi Jean C

No error messages appear, so I don’t have a diagnostic report, all that happens is that there are no searches for Mixcloud

Amazon Music and Spotify is working ok for searches. Tried Audible which does not come up with anything, however, I did not try this before the upgrade so don’t know if that’s changed?

At the moment for mixcloud I’m using their app and airplay, but I’d prefer to use the Sonos app as it’s all in one place.

I don’t have any other devices to check it with, only iPad 

If you’ll let me know your thoughts 

Thanks, Ian 

Jean C.
Userlevel 5
Badge +16

Hello @Ian w. & @rogerty,

I’ve been reviewing these on a case by case basis to see if I can figure this out.

Diagnostic reports from each of of your systems could help me see if there is a communication issue in your system that could be interfering with this function. 

  • Have you checked to make sure that this isn’t occurring on other services within Sonos?
  • Have you tested this on other available phones or devices running the Sonos app?  
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