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Library : local directory not indexed

  • 1 March 2020
  • 2 replies
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There are 2 entries in “Music Library Settings”

  • /Users/me/myDirWithMP3s/ : a directory on my mac
  • //XAirport/myDisk/myDirWithM3Us/ : a USB disk on a router.

The second works perfectly.

For a few months now (update to OSX Catalina ??), the first, i.e. the files on my laptop, became invisible in the Sonos App. I tried to remove and re-add the entry in the library settings of course, without success. I do not get any error message (“not available”) when I force the indexing of music, it just appears to be skipped.

NB: Not sure if it’s an issue, but when I go to “folders” in my music library, the second appears with the same syntax as above, but the first is referred to as //myComputer/myDirWithMP3s

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Best answer by Otherapie 1 March 2020, 18:47

Thanks! It turns out that apps on Mac are nowadays forced to ask disk-access permission. Sonos app never did as far as I’m concerned… It turns out that was the problem: although the music is a normal directory (i.e. not on a USB drive), I tried this, which solved the issue:

https://support.sonos.com/s/article/4808?language=en_US

The problem is that I had to grant access to my full disk whereas there is no reason for Sonos app to access more than those directories I configure for it… How should I communicate with Sonos about this ? Also via a ticket to Sonos support ? NB: I can’t imagine why there are not already zillions of tickets about this & a software update to solve it...

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Force a reindex, submit a diagnostic and provide the id number to Sonos support, they can see details we users can’t see.

Thanks! It turns out that apps on Mac are nowadays forced to ask disk-access permission. Sonos app never did as far as I’m concerned… It turns out that was the problem: although the music is a normal directory (i.e. not on a USB drive), I tried this, which solved the issue:

https://support.sonos.com/s/article/4808?language=en_US

The problem is that I had to grant access to my full disk whereas there is no reason for Sonos app to access more than those directories I configure for it… How should I communicate with Sonos about this ? Also via a ticket to Sonos support ? NB: I can’t imagine why there are not already zillions of tickets about this & a software update to solve it...

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