Can't add Apple Music

  • 1 October 2021
  • 37 replies
  • 2778 views

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When I try to add Apple Music service in the S1 app (Android 11), I get a blank white screen at the point where it’s supposed to bring up the Apple login page. I tried on two different Android 11 devices. I tried adding other services as an experiment, and they all transfer correctly to the particular service login page at that same point. I asked Sonos support, and they tried some suggestions on Chat and looked at a diagnostic dump, but in the end they were stumped. I’ve successfully connected Apple Music to Sonos before, so it looks to me like a new bug between Sonos and Apple on Android 11.

Unfortunately Sonos doesn’t provide any options. The Windows app is not allowed to add Apple Music. Neither is my Amazon Fire tablet running FireOS 7.3 (Android 9). Neither is the S1 app running on Android 7 any more, the device I’ve always used before.  And my iOS devices are too old to run the latest S1 app. Update: I tried updating to S2 - didn’t help, same problem.

I’m out of ideas. Any suggestions?


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I was stuck in an endless loop trying to add Apple Music via my iPhone.  I would log in, click add, then be asked to log in again.

 

I deleted Apple Music using Sonos App on my Mac, then re-added using my iPhone - finally worked.  

 

HTH.

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This issue is now fixed. It was fixed a few days ago in the back-end services with no change to either the Sonos app or the Apple Music app. No announcement or explanation from Sonos or Apple.

Unfortunately there is now a new issue with Apple Music for some people. Apple has added new 2FA that requires you to have either a phone number or an existing Apple device linked to your Apple account. If you don’t have this, or you no longer have access to the old phone number or Apple device, you cannot link Apple Music to Sonos.

MikeMc24 - Thank you for the work around, it worked.  Took some time to show, just like you said.

So you have the 3.8.0 version of Apple Music installed? Are you able to sign in to that version? If so, I would try adding to Sonos a little while later. For me, I initially had the spinning and blank screen, but tried again later and it worked. May also help to clear apps and reopen.

I know how to add a service, this is the work around MikeMc24 is discussing.  Since having to reauthorize Apple I no longer have the ability to play Apple Music.  If I try to add Apple Music to Sonos, I get the spinning and then blank page.

Once you have Apple Music 3.8.0 installed and sign in, then go to your Sonos app and go to Settings, Services and voice, Music and Content, Add a service. For me, it didn't work right away, but I tried maybe an hour later and I no longer got a blank screen and was asked to sign in to Apple Music.

Follow my earlier instructions then go to the Sonos app ≥ settings ≥ services and voice ≥ music and content ≥ add a service then select Apple Music.

https://support.sonos.com/s/article/2757?

 

Perhaps I am missing a step.  How do you get the Apple music service back on Sonos?  I do not have the service attached to the Sonos app.

It worked! Finally have it on my Sonos! Thank you very much!

APK mirror has the beta version here Apple Music 3.8.0, download and the open the apkmirror app, locate the downloaded beta version and install.

Thank you so much for your information! I have installed the mirror app, but stuck on downloading 3.8.0 Apple Music app from APK. Where do I find 3.8.0 Apple Music in the APK app?

From experience I can say this is an Apple Music app issue. If you want to resolve make sure you have the latest app version installed, download the APK Mirror app from Google Play and install, then download 3.8.0 Apple Music apk package from APK Mirror and install from the APKMIrror app. This works for me and I now have Apple Music service on Sonos.

Bruce is right, this appears to be an issue with the auth flow through the Apple app on Android. As every other service works, and the code on the Sonos side is identical for all of them, this looks like Apple’s problem to solve.

I emailed the Sonos CEO, who passed it along to a supervisor who told me they don't have a time frame to correct this. He also suggested I contact Apple. The Apple contact was very nice, but couldn't correct the issue. This morning I added Apple Music to my Alexa and told Alexa to play Apple Music through my Sonos speakers which it did without issue. That's my workaround for now. Adding the Apple Music service to Alexa was seamless. Not sure why Sonos/Apple can't iron out this issue. Just one point, I am all android, no Apple devices involved, just a Pixel 5.

One addition to this. It seems to play all my music from my Apple Music library, without much control over what is playing, but better than nothing....

Bruce is right, this appears to be an issue with the auth flow through the Apple app on Android. As every other service works, and the code on the Sonos side is identical for all of them, this looks like Apple’s problem to solve.

I emailed the Sonos CEO, who passed it along to a supervisor who told me they don't have a time frame to correct this. He also suggested I contact Apple. The Apple contact was very nice, but couldn't correct the issue. This morning I added Apple Music to my Alexa and told Alexa to play Apple Music through my Sonos speakers which it did without issue. That's my workaround for now. Adding the Apple Music service to Alexa was seamless. Not sure why Sonos/Apple can't iron out this issue. Just one point, I am all android, no Apple devices involved, just a Pixel 5.

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Bruce is right, this appears to be an issue with the auth flow through the Apple app on Android. As every other service works, and the code on the Sonos side is identical for all of them, this looks like Apple’s problem to solve.

I don’t “know”, I’m making an educated guess. Sonos has been wrong in the past, since I’ve been a member of this forum, these last 10 years or so. They’ve always admitted when the issue was on their side, and promised that in an upcoming software release, they’d be fixing the problem. 

On the other hand, Sonos is a company that relies on its partners to provide content for their speakers to play. It would be unusual for a company to accuse one of their partners of malfeasance, essentially “throwing them under the bus”. It would likely sour the relationship and ultimately mess up any long term goals that they would hope to achieve as a partner. 

My educated guess is, given that there’s been several Sonos software updates since this issue has appeared, and there’s no official statement from Sonos that they’ve made an error, and will be fixing it “soon”, it leads me to believe that the issue is on the Apple side, where Sonos has little ability to force change, or indeed increase the level of concern at Apple to address this issue.

But, as you point out, I’m not 100% sure. It could still be a Sonos issue….but the length of time since it’s been discovered, with no admission of it being something they will be able to fix is telling to me. 

No matter how many threads you post this on, the CEO of Sonos can’t force Apple to fix the bug. If the issue had been on Sonos’ side of things, it likely would have been rectified long before now. 

Bruce - you appear to know that Sonos is not the issue, how?  If not, why would Sonos not advise of such, rather than keep Android users out?

No matter how many threads you post this on, the CEO of Sonos can’t force Apple to fix the bug. If the issue had been on Sonos’ side of things, it likely would have been rectified long before now. 

The time has come to contact the CEO of Sonos, Patrick Spence.  Mr. Spence is listed on the support page for Sonos to be contacted with issues.  Just like everyone else who contacted Sonos support, I was told to add Apple Music via an IOS device.  Support is fully aware of the problem, however will not admit how long the issue has been known.

 

Contact Sonos CEO Patrick Spence at ceo@sonos.com on behalf of all Android users to fix adding or reauthorizing Apple Music on an Android device.

Received an email that my Apple Icloud account was logged into and not by me forcing a password change.  Now I am unable to reauthorize Apple Music on Sonos on any Android product, ridiculous!  Seems this problem has been an issue for a while with no fix.  When will the issue be resolved Sonos?

Yup, that workaround will only work with an Apple device if you have one in your household. Every Android device I have tried does not work, or I couldn't download the Sonos app to it....

Hmm, that’s painful as you have to log out of ‘Media & Purchases’ on the iPhone, add the service in Sonos which then auto adds your account to the device you are using. So you then need to log back out of ‘Media & Purchases’ and then log back in with the original users account…. A real pain, but it did work

Thank you Marky. I am using a Pixel 5 phone. Not sure the equivalent of Media and Purchases. I did try to logout from Apple Music, then add to Sonos, but still get the blank screen. Thank you for the information.

Hmm, that’s painful as you have to log out of ‘Media & Purchases’ on the iPhone, add the service in Sonos which then auto adds your account to the device you are using. So you then need to log back out of ‘Media & Purchases’ and then log back in with the original users account…. A real pain, but it did work

Glad I found this. I have had this issue many times (on Android) and it has always been what browser was set as default (for me DuckDuckGo). Usually when I change the default browser to something else (say Edge) and reboot the phone it works (as all the app is doing is opening up a browser session).

That said, even this hack does not work for me this time (though worth someone else trying - I’m on a Xiaomi phone). Will try the log out of Apple Music app workaround and see if that works…...

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