ordered a playbase from sonos last week. got an email on the 7th to say it had shipped. No sign of it by the 11th, checked with the courier (DHL) who said they hadn't received it from the supplier yet.
contacted sonos, who said it must be a problem at the courier end, they well check and get back to me.
heard nothing back by today (12th), so rung them again. This time they tell me they are struggling with demand, mine has not been shipped, and they have no idea when it will be shipped.
I asked them why they had emailed me 5 days ago saying it had been shipped, they say that just means it has completed a certain stage at the warehouse, not that it has actually been shipped!
I asked to cancel my order, and was told this is not possible as it has "technically" shipped.
Not a happy bunny to put it mildly.