Answered

Trueplay on iPhone 12 Pro

  • 24 October 2020
  • 38 replies
  • 7344 views
Show first post
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

38 replies

P

I never would have ordered sub. Consumers were never given the info about the Sonos. 
Shame on you, Sonos.

Mark P
Userlevel 5
Badge +14

Hi @Hendrik14570.

Welcome, thank you for reaching out to Sonos Community, I totally understand where you're coming from and I’m here to help.

I'll submit again and follow up on this feature request to our development team. We don't have a timeline we can share for this feature, but we'll be sure to make an announcement if we have any updates

If you need help with any other information, please be sure to let us know.

Help others find useful content by clicking the like button and selecting the best answer to your question
H

The iPhone 12 is brand-new. It takes a while for Sonos to gather the necessary calibration data from a sample range of devices (cf. the SE 2nd gen in that list).

Jeez people, if Trueplay was so important, why didn’t you do it last week with your old phone?

Because, in nu case, i had to reinstall everything after a bug Thatcher could bot be diezelfde otherwise than start over. 
mand de iPad Pro released in  March 2020. 
this is a while ago and even then the same messag appeared will be available soon. 
mand now it’s November and it is still not available. 
this should not be the customers problem but Sonos should have fixed this. 
they wher capable making the new Sonos app V2 so they have fixed the problem with the iPad Pro at the same time. 
that’s why it’s important why it’s stil not fixed. 
where talking about a expensive system, not something that’s purchased at a action store or something like that. 

M
Userlevel 5
Badge +7

Even though the iPhone 11 is supported a lot of users have been truplaying using an iPhone 6-7 for the ARC as the iPhone 11mic seems to produce bad results when doing it. I have done both and found the iPhone 7 makes the ARC sound better.

bokchoi
Badge

Hi Sonos,

If this trueplay thing is so great, why have you still not added support or at least alerted users of the lack of support for us iPhone 12 users?

The iPhone has been on the market for more than 5 weeks now.. Surely, an update to a newer device running the same iOS software shouldn’t take so long?

Patiently waiting.

M
Userlevel 1
Badge +2

Hi @h3m.

Welcome, thank you for reaching out to Sonos Community, I totally understand where you're coming from and I’m here to help.

Hmmm.. since iPhone 12 has been released recently not 100% sure if the true play is not yet available on this phone.

So far some product of iPhones are still not available with true play like:

  • iPod touch (7th generation)
  • iPad Pro 12.9" (4th generation)
  • iPad Pro 11" (2nd generation)
  • iPhone SE (2nd generation)

Some iPhone 12 users in the community might provide their own opinion about this.

If you need help with any other information, please be sure to let us know.

What about iPad 12.9 pro? Since the last update it messed up my system 

K

Yeah, it really sucks that they can’t at least say something about when trueplay wiki be available, it was one of the things I was looking forward to when I went to iPhone from android..

D

ok, sonos doesnt care so I was able to purchase a homepod mini from apple which i will check next week in my rooms and compare to sonos one… if the difference is not that much i stick to the homepod… i mean the trueplay is not working anyway for me ;-) 

Mark P
Userlevel 5
Badge +14

Hi @h3m.

Welcome, thank you for reaching out to Sonos Community, I totally understand where you're coming from and I’m here to help.

Hmmm.. since iPhone 12 has been released recently not 100% sure if the true play is not yet available on this phone.

So far some product of iPhones are still not available with true play like:

  • iPod touch (7th generation)
  • iPad Pro 12.9" (4th generation)
  • iPad Pro 11" (2nd generation)
  • iPhone SE (2nd generation)

Some iPhone 12 users in the community might provide their own opinion about this.

If you need help with any other information, please be sure to let us know.

Help others find useful content by clicking the like button and selecting the best answer to your question
Mark P
Userlevel 5
Badge +14

Hi All.

Welcome, thank you for reaching out to Sonos Community and providing your feedback about the trueplay for iPhone 12.

We don't have a timeline we can share for this feature, but we'll be sure to make an announcement if we have any updates.

If you need help with any other information, please be sure to let us know.

 

Help others find useful content by clicking the like button and selecting the best answer to your question
C

I just delivery of an Arc and my iPhone 12 pro is supposedly not compatible with true play. Is anyone else having this issue?

Yes play 5’s 1st gen dosnt work properly with iPhone 12 either. Having major problems with it to be honest. Keeps loosing the internet. Not being able to add songs. 
 

A
Userlevel 1

Why didnt sonos write iphone 12 and 12pro to ”soon supported devices”? Same issue here cannot run trueplay with my iphone 12 pro.

M
Userlevel 1

Are people getting true play to work now on the iPhone 12 Pro? I just had to do a system reset on my setup and tried to recalibrate using true play on my iPhone 12 Pro and the app goes only part of the way thru and just stops. No errors, just sits there and does nothing. 

Terms & ConditionsCookie settings