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andrewchiu1st
andrewchiu1st
Enthusiast II
June 15, 2020

Sonos Sub Gen 3 crackling/static sound

Hi guys,

 

I just bought the Sonos Arc and the new Sub Gen 3 and I paired them with 2 Sonos One (Gen 1) speakers for the surround setup.

Yesterday I noticed that while idling and playing, there are some tiny constant crackling/static/electric current sounds coming from the brand new Sub and I found it quite irritating. So what I did first was to make sure that the connection with the power cord is secure, which it was. Then I tried to remove the Sub from the group, factory reset it and added it back to the system. But the same issue persists.

I don’t suppose this is normal, right? Does anyone has a similar issue with the new Sub?

I’ve checked my Sonos Arc, One and Beam and none of them has this issue.

Since I just bought it from Best Buy last week, should I return it and get a new one to see if it’s something wrong with the one I’ve got? 

It’s not a cheap device and I don’t want to compromise on its quality.

 

Thank you all!

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    246 replies

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    guggesson
    Contributor I
    September 4, 2020

    Have submitted the clicking sound many others have been talking about, to the store where I bought the Gen 3. Will pick up a replacement today and see if the problem remains. Was able to capture the sound quite clearly on the phone and send to the staff in the store, who immediately ordered a new one. Bit worrying that this might be a problem that isn’t resolved with a new unit… :( But very happy to see that others have this problem and I’m not alone….

    I’m not sure, but the clicking sound level is different from when the sub is being used or not, as well as with different sources, like an Apple Tv or television. But unsure….

      smaes
      Contributor I
      September 7, 2020

      Hi Guys,

       

      Update on my side again.

      I contacted Sonos support via a phone call here in the Netherlands and demanded a solution. I did not want to wait for another software update to fix the ticking noise, which I believe can’t be fixed with software. There was still no update on the “investigation” so I told them I wanted to receive a replacement unit. From here on all went well, even got a quick return service.

      Next day the new Sub arrived, plugged the unit in straight away and no ticking sound audible. The static sound is there, but only on a level of 5% compared to the 100% of the previous unit. I think the static is coming from the power line here in our house (not a single house has perfect clean electricity). 

      For now I’m satisfied with the service I received with my last call with Sonos Netherlands, will keep an “ear” out on the sub! If the problem will appear again after some usage, I’ll update again.

      By the looks of it not a problem they can solve with software, try to get your affected units replaced.

      A7ibaba
      A7ibaba
      Lyricist III
      September 7, 2020

      I dont know from which source you get idea that power line can cause static noise in sub or speaker. If you have any static it is caused by internal component inside of the unit. There is to many options what causes that. Shielding or power unit ...

      smaes
      Contributor I
      September 7, 2020

      I dont know from which source you get idea that power line can cause static noise in sub or speaker. If you have any static it is caused by internal component inside of the unit. There is to many options what causes that. Shielding or power unit ...

      By my experience as an audio engineer for the past decade.

      A7ibaba
      A7ibaba
      Lyricist III
      September 7, 2020

      I really doubt you have any relations to ”audio engeneering” just because of your statement But, whatever man, if that makes you happy blame power line . Or try to use ferrite chokes

      smaes
      Contributor I
      September 7, 2020

      @A7ibaba Let’s focus on sharing information instead of doubting each other. Keep the positivity please. We are all here to help.

      A7ibaba
      A7ibaba
      Lyricist III
      September 7, 2020

      I know and sorry , but spreading desinformation doesnt help

      egborko
      Contributor I
      September 15, 2020

      Just wondering if anyone has received an update on this? I have talked to Sonos and provided audio of the issue to document it. Just wondering if there is any word on if it's something in production or indeed software? To me, I would think it's hardware since not everyone seems to have the issue. 

        HLin
        Lyricist III
        September 25, 2020

        Just received my gen 3 sub today. Same issue as soon as I hook the power cord up. It’s ticking away before I even paired it up w the rest of my beam 5.0 system. 

        Will connect w Sonos (Canada) tomorrow and see. 
        Thank you for everyone’s inputs here! I have read all of the postings and they have been very helpful :) 

          HLin
          Lyricist III
          September 25, 2020

          UPD: just spoke with Sonos customer support rep this morning. I been given a RMA for replacement. Hope the 2nd one will have no issue. thanks everyone!

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