Answered

Sonos Beam touch controls not working

  • 29 November 2021
  • 3 replies
  • 185 views
C

Hi,

I’ve recently gotten a Beam (Gen 2). At first, touch controls were working just fine, but since a couple of days they’ve stopped working.

I’ve checked the settings in the app, toggling touch controlls off/on doesn’t do anything.

I read through the forum here, and some suggested a factory reset, which I did, but did not help either.

 

I made a diagnostic, 43670915. Is there anyone that can help me with this issue? :D

 

Kind regards

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Best answer by James L. 29 November 2021, 11:08

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3 replies

James L.
Badge +17

Hi @Crisicus,

 

Thanks for reaching out and providing the diagnostic. 

 

Taking a look at the logs, it does, unfortunately, appear that your Beam has a hardware fault with the touch controller. Please get in contact with our customer care team to explore the options available to you :slight_smile: 
 

To expedite troubleshooting, you should let the agent know that I have sent you there, and they can reach out to me for clarification if needed.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
C

Have you tried powering the Beam off and on again?

Yeah, I’ve even left it off for half a day just to make sure.

J

Have you tried powering the Beam off and on again?

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