Hi! After the 12.2.2 update, my arc is gone from my app. I can see my Sub, but not the arc. I cannot configure either of them, and I cannot get the arc to use the wired connection instead of the wireless. Can anyone help? Thanks!
I’m having the same issues. My ARC and my 2 AMPs are all gone from the app. It only sees my sub, the 2 SLs and the Move. Can someone assist?
Thank you.
Hi
I lost my arc from App after switching off 2.4ghz on my broadband settings. I use virgin and there's 2 frequencies.. 2.4 and 5.0ghz. I was experiencing general connectivity issues so switched off the 2.4ghz (I did this from virgin media app and in my broadband advanced settings) then lost the arc (didn't know why!). Spent ages trying to fix (e.g find my product, switch off, reset etc etc)...but Sonos couldn't find it. I remembered my broadband change so switched it back on...hey presto, arc reappeared! Might not fix all similar issues but something else to consider...
Hello
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