I am a new owner of Beam gen2. I have connected the Beam to my Samsung the Frame and apple tv 4k.
When I look at Netflix and a film supporting Atmos, I can see in the Sonos app that I have Dolby Atmos. But when I look at a film with DD 5.1 I can see in the Sonos app stereo pcm 2.0.
What is wrong with my settings?
No 5.1 sound
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Userlevel 7
Be sure the TV is set to these settings:
HDMI-eARC Mode: Auto
Digital Output Audio Format: Pass-Through
And the Apple TV is set to this audio setting:
Change Format: OFF
Thank you! The last thing I tried was the passing-through setting. But with this setting the sound from Netflix, HBO Viaplay, disappeared totally.
Any idea what could be the reason?
Userlevel 7
Samsung TVs with eARC are known to have issues. Keep the setting set to Pass Through and then do this:
Disconnect everything from the TV and unplug the Beam and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure Anynet+ is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Beam to the TV’s HDMI ARC/eARC port using the Sonos-supplied HDMI cable. After the Beam has been successfully connected, connect the Apple TV to the TV and test again.
It did not help, unfortenately. But thanks!
I did as you said, except for the HDMI cabel. I could not use the Sonos cable as I had to use a longer one. But it’s a good one.
But I noticed that everything works great with Samsungs own apps, Netflix , Viaplay etc with passing through. Both Atmos and 5.1. Appletvs apps works with Atmos and the 5.1 films only deliver pcm 2.0.
Strange it is!
Userlevel 7
That is strange. The only other thing I would try is rebooting the Apple TV and making sure the Apple TV and Samsung TV have the latest firmware/software installed.
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