Just got my Ray, and hooked it up to a fairly modern Samsung TV via optical connection (
Model Number | : UN50J6200AFXZA |
). However, I cannot configure the Samsung RF remote to use the volume buttons to control the Ray. I followed the guidance via the mobile app to add the Ray as a Home Theater device etc.
The guidance says to “go back to the Universal Remote setup menu and select one of the other input devices you’ve added, like a cable box or Blu-ray player. Select the other input devices and choose Use with Home Theater. Do this for all of your active inputs.”
Are there any Samsung owners out here with the same issue
I actually got the Ray to set-up with my 2022 65” Samsung Frame after several days of trying. I just wanted to give an update to let you know what worked for me.
I first turned my Ray upside down to make sure that the signal from remote got to Ray. In the Sonos app I actually had set-up as an IR remote turned off. I followed the directions in this link exactly: https://support.sonos.com/s/article/3444?language=en_US. When I got to step 6 in set-up I hit done anyways even though the Ray was still not responding to the remote. I went back in to set up another device as it stated in step 7, but ended up backing out of the set-up process when it got to selecting the brand because I thought there is no way this remote is going to work. After, that I remembered I had not turned IR on in the Sonos app and went back in and turned it on and sure enough it worked. I have the Ray sitting on our dresser underneath the television. At set-up I had the frame box sitting next to the Ray and it worked perfectly from any angle or distance. When i tried to hide the Frame box behind the dresser again the signals to the Ray were not working. As soon as I moved the box next to the Ray again it worked again. Hope this helps someone!
Yes you are correct on this setup. Here’s whats happening.
The Samsung Frame has a One connect box. On the end where the USB port is, there is an IR emitter hidden inside the vents. You can see it flash IR with your camera on your phone as you press volume up or down once you have added a device to the Samsung Universal remote section. This will be a line of sight control to the Ray. then go into Sonos and do the TV remote setup with IR ON.
If you cannot place the One Connect box near the Ray, add a simple IR repeater to this setup and you’ll be good.
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