Buggy Sonos system and or app?

  • 31 January 2021
  • 4 replies
  • 762 views

Is anyone else having terrible problems playing anything on their Sonos system?  It seems to be worse on the weekends so I think it’s their servers capacity or something. Here are a few (but not all) of the problems I’m having. 
 

speakers dropping off the system randomly

sonos app will open but freezes with the screen all grayed out and no information populated

speakers going silent mid song after minutes or hours playing just fine

sometimes the entire system (all 5 speakers) will stop but on the app for all these cases it will show the speakers still online and playing music as though nothing is wrong!

pause button in the app and on the speakers doesn’t work consistently (yes all three different models)

I have a stereo pair that never seems to be able to play both at the same time and it’s inconsistent as to which one the culprit is that particular moment!

I have random volume increases or decreases 

The music will skip forward or jump back randomly

This happens across all apps over airplay or direct through the Sonos app 

I’ve  tried everything including an entire different wireless network  I’ve contacted Sonos support and they were extraordinaire geniuses but couldn’t figure it out...

Lmao oddly enough this website is really buggy too on a mobile browser!

Am I the only one having these problems?!?!  It’s Saturday night and I just want to listen to some music on my 2k Sonos system!

 


This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

4 replies

Userlevel 7
Badge +19

That’s a strange mix of problems. 

Try unplugging all of your speakers from power, and then restarting your router. When it and the wifi are fully running again power up your speakers one at a time. This will ensure you have no duplicate ip addresses - often a cure for some of the problems you describe. If it seems better, you might want to then set reserved ip addresses for your speakers. 
 

Also, running in SonosNet mode might help, if you aren’t yet doing so. 

Sonos servers have no impact on your system behaving this way. Most likely it is your own network causing the trouble, which your comment about “buggy website” also indicates.

If the advice given above does not help, you should take a look at this article about wifi interference: https://support.sonos.com/s/article/3286?language=en_US

To try out your system on SonosNet as opposed to running it on your wifi, wire one of your speakers directly to your router: https://support.sonos.com/s/article/3209?language=en_US

I haven’t tried the Sonos net mode yet. I’ll look into that. It still shouldn’t be required. 
 

I’ve tried everything else you mentioned and beyond. When I contacted support we went through those steps again. It seems related to the Play:1’s as they are the biggest culprits but there doesn’t seem to be any rhyme or reason. The craziest part is when the pause button on the speaker itself doesn’t work! And the random volume changes…

 

So nobody else had this problem?  It just happened again. I paused the podcast I was listening to on my phone via AirPlay to Sonos and it kept playing.  It wasn’t uniform either. One was like 5 seconds, another 7 and the last one was like 10-15. I even closed the app on my phone to try getting it to stop!

 

I dunno I guess I’ll try plugging one directly into the router even tho the speaker would be in the wrong place. Nothing else on the network has problems though including Alexa devices and other smart home stuff. 
 

FWIW the buggy website was how the text box was displayed on the screen. The button was inside the box and covering the text I was trying to write. Also first letters weren’t capitalized. It’s working now though!

When you wire a speaker to the router, wait a few minutes for the system to settle and check that all speakers show as WM:0 in the app: https://support.sonos.com/s/article/3237?language=en_US

Try the different SonosNet channels (1,6,11) but set it at least 5 channels from your wifi’s channel: https://support.sonos.com/s/article/1219?language=en_US

If switching to SonosNet solves the issue, consider a Boost to wire directly to the router: https://www.sonos.com/en/shop/boost.html