Just about ready to return this useless product. I’ve followed the set up instructions but no joy. Is this product just ****? Regretting this purchase. Maybe Bose?
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Sure John B. However, I discovered that after multiple efforts troubleshooting, a Non-Sonos HDMI was plugged into the tv. Once I replaced it with the Sonos hdmi cord, the in-app setup took 10 seconds.
You need to give more information about what is happening if you want help.
Same issue , I need some responsiveness from Sonos on this
It’s for sure in the ARC port
Pure speculation, but my money is on the Beam is not connected to a port on the TV that is labeled ARC...or CEC isn’t turned on.
By all means try Bose instead. As you give no useful information nobody on here can help you.
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