Samsung S95B 65” (firmware 1520)
Apple TV 4K (iOS17)
Sonos Beam Gen 2 (latest firmware)
I have the AppleTv connected into HDMI 1
i have the Sonos Beam Gen 2 connected into the HDMI 3 eARC.
CEC is switched on.
For the past 9 months since getting the setup everything has worked perfectly. The TV has switched on with the Apple Remote, the input defaults to HDMI 1 and audio plays out the soundbar be default.
2 weeks ago, this all stopped. Whenever I turn the TV on with the Apple TV remote and use the AppleTV apps the Samsung Tv no longer sees the Sonos Beam and defaults to TV Speaker.
The only way to fix it is by switching off the Beams power disconnecting the HDMI and reconnecting, the TV then sees the Beam again, reinitialises the connection and continues to play audio from the Beam.
As soon as I switch the tv off again… later that day, turn it back on and I have to repeat the same process. CEC isn’t being disabled and no config is changing in the TV settings, it just won’t see the Sonos on when it starts up.
I’ve factory reset all devices, changed all the HDMI cables, and none of these things have made a difference.
Sonos recently released an update for the Beam 2 and Samsung released an update for the TV at roughly the same time and the issue has occurred since then.
I know there are multiple questions on here, and Samsung forums with other users all experiencing the same issue with the same Hardware. Neither side can understand if it’s a Samsung or Sonos issue or how to fix it.
Can we start a thread of users with the same issue and see if Sonos will look at the issue?