Hi All,
Many posts of this issue, I brought a brand new ARC in December 2023 & the voice control (Alexa) randomly switches off, the work around works by disabling the button on the app but as others mention the sound control also stops
I’ve contacted Sonos & they were willing to replace with a “Grade B” refurbishment which i was not happy with so contacted John Lewis who I purchased it from & they have replaced with brand new one.
The new one arrived & exactly the same issue, anyone had theirs replaced & it works?