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Question

Arc can not connect to Sonos App

  • 23 May 2024
  • 1 reply
  • 47 views

HI,

Arc factory reset. green light flash waiting to connect sonos.

Install new sonos app on ios 16.6, create new sonos account.

Router 2.4G, band 6

Phone & Arc connected to the router, can see both ip in router ip list. 

Try connect arc to sonos app, app can find arc, then error says ‘the connection to your sonos arc was lost. Make sure sonos arc is powed on’

try another device , Install 16.1 sonos app on ios 15.4,  app can not find arc

any suggestion?

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1 reply

D
Userlevel 2
Badge +1

Blown away that Sonos is not addressing this implosion of their app on their site or on this message board.  Dead silence. . . 

 

Either this gets fixed in the next few weeks or loyal customers like me are going to bolt.  And I feel terrible about introducing Sonos to my family and my work.

 

There will be a point of no return and Sonos will disappear into obscurity and will become a HBR case for a failed app launch that killed off an entire company.  Won’t be the first nor the last.

 

Few more weeks and then I need to find a system that actually works!

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