Surround Setup Error with Beam
I can’t connect 2 Sonos one speakers as surrounds to my beam. I keep getting an error. I’m able to pair the speakers together and group it with the beam but I can’t add them as surrounds through the app process.
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I add the left and right speaker and then it goes to “Setup Problem. Please check your network connection or the power on the speakers in the room”
I keep getting this error and can’t get past this screen. I’m able to pair them as group but can’t add them as surrounds to the beam
Here is the diagnostic code. 1163540034
I don’t think so. How do you check or how do you turn it off?
If the system is in "wireless" mode (using the existing WiFi) it sounds like a potential interaction problem with the router's DHCP server. What make/model of router is it?
They are connected to the following.
router: Xfinity XB6T
switch: Ruckus ICX7150-C12P
router: Xfinity XB6T
switch: Ruckus ICX7150-C12P
It’s wirelessly connected to network. All of my Sonos speakers are wirelessly connected
I seem to recall another thread with an issue with a Ruckus router. Ah, here:
https://en.community.sonos.com/troubleshooting-228999/multicast-preventing-sonos-from-working-6810434
There's also an FAQ on the Ruckus website:
https://support.ruckuswireless.com/articles/000006140
Now I need to go figure out who in the world Ruckus is, having never heard of them as a company.
https://en.community.sonos.com/troubleshooting-228999/multicast-preventing-sonos-from-working-6810434
There's also an FAQ on the Ruckus website:
https://support.ruckuswireless.com/articles/000006140
Now I need to go figure out who in the world Ruckus is, having never heard of them as a company.
I connected Ethernet cable to the Beam and then I was able to connect the surround speakers.
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