Sonos Arc isn't compatible with 2020 Panasonic HZ OLED Series with eARC

  • 11 January 2021
  • 29 replies
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29 replies

K
Userlevel 2
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Latest firmware i have is 12.2.2 on the Arc.

G
Userlevel 7

@johnjo569 The HZ1000 is capable of playing Dolby Digital Plus/Dolby Atmos audio from your TV’s native apps like Netflix. If you are using Netflix, be sure you have the Netflix premium account. Also be sure your Sonos Arc is connected to the HDMI eARC port on your TV.

And make sure your TV settings are set to this:

Speaker Selection - Home Cinema
Dolby Atmos - ON
HDMI Audio Format - Auto

"Receive with simplicity everything that happens to you." - Rashi
K
Userlevel 2
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I have HZ1000 and Arc

just tested with internal Netflix app (The Midnight Sky) and i get Atmos (DD+).

no problem at all

Makes sure the Arc has latest firmware!

B
Userlevel 5
Badge +11

connecting by wifi? A big no no.
My, albeit lg, tv is connected via the arc hdmi and set to pcm. It works fine. All apps output the appropriate sound. Are the apps settings correct.

If this doesn’t work then the Panasonic tv HDMI ARC isn’t working as it should, thus making the TV not compatible rather than the other way round.

your connection to the Arc is from your tv HDMI ARC (or eARC)? You have the hdmi lead properly pushed into the Arc - it clicks into place?

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