Please add support for DTS for the Sonos Playbar.



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Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
 
PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
 
Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
 
We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
 
We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here
 
If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
 
We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 


I understand SONOS's view that most TV's don't feed 5.1, and they want it to be a totally simple, works on the button solution but what happens if most TV's do start passing 5.1 out of the optical port ? 50% of the time when watching DVD's you will have to fiddle about to get sound ?

QUESTION :

Would SONOS be prepared to offer current playbar owners who register, 50% off any new Playbar that supports DTS or HDMI pass through if one is sold in the next 5 years ?

Might be a deal clincher for some ?
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Real shame... I can't imagine many TV Producers to hold back on routing DTS through the telly in the future. Especially as the channels in DTS provide further options on additional experiences, which could come in handy for extra gadgets in the living room

On the other hand other producers of TV bars, surround systems, multiroom systems etc. will catch up with the easy multiroom functionality of SONOS. It's inevitable... because why wouldn't they?!!
Once this has happened, it will be an easy decision to switch away from SONOS and to a producer that offer DTS support.

Why start so brilliantly and then stop developing?
The speakers are otherwise extremely nice in all aspects... come on!!!
Everyone, a note on comments.  

We are actively moderating discussion in this thread and removing posts that contain inappropriate language.  If your post contains language which is not suitable for a wide audience, it will be removed.

Thank you for your understanding.

I'm glad I held off on buying the sonos playbar. I guess I will have to settle for Sony HTST7 or Bose CineMate SR1. I will just add a sonos connect to it later on. 

Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
 
PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
 
Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
 
We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
 
We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here
 
If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
 
We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

disappointing!
Everyone, a note on comments.  

We are actively moderating discussion in this thread and removing posts that contain inappropriate language.  If your post contains language which is not suitable for a wide audience, it will be removed.

Thank you for your understanding.

OMG, this way to treat customers of a fairly high ranked brand is nothing but a disaster.

SONOS were pioneers in streaming at the time when no other solutions worked sufficiently good. Now you are being taken over by more or less the rest of the market  what the compatibility is concerned because of some stubborn decision at management level.

Maybe it is time to sell out the rest of my SONOS stuff at home, before it becomes worthless, dragged down in value by the reputation?

I am utterly disappointed. 😞
I am very pleased with my brand new playbar and sub - fantastic sound and extremely user friendly. Thank you for a great product!

However - my Sonos serves a dual purpose: TV sound out: OK. Media center/Blue Ray surrround sound out: Semi-OK. My new Samsung (9005 series) outputs DTS, as does many blue ray movies; but the playbar does not support this format.

There are other users out there with a predicament similar to mine - and with the fast progression of technology and your otherwise very flexible and capable solution, I guess that demand for DTS support will be growing.

DTS support was a parameter in my decision tree before buying Sonos - other parameters were simply more influential on the decision 🙂 But DTS will also be a parameter in (many) other potential customers' buy decision.

Where you win big on the WAF and ease of use in the market place, I suspect that you also risk losing possible users by not supporting DTS. It is one of those easy-to-remember home cinema surround sound formats - and it simply does not look good that: 'Sonos does not support DTS' - however rational and logical the original solution not to do so was in the beginning. 

...and technology will make more and more potential customers want DTS support.

Please re-consider the decision not to support DTS. For my sake because I'd like DTS sound through my Playbar - and for Sonos' sake because it is an un-necessary scratch on an otherwise spotless image 🙂
My Samsung 9005 series TV can output DTS.
Just to let you know my 2013 Samsung 8000 series 3D TV can output PCM *and* DTS Neo 2:5 on optical audio for HDMI. (It will also do Dolby Digital for Apps and channels, be we already know that). Apparently DTS Neo is multi-channels encoded in PCM.   I think Sonos will find that to be competitive in the TV sound system space, it is important to keep up with the direction it is headed - 3D and consumers want 3D sound.  The need to buy a separate 3D receiver to connect your HDMI source just to separate audio from video to pump the audio to a optical output, leaving all speaker connections unused does not make sense to a consumer like me.  I would not buy Sonos to hook up to a DTS receiver.
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Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
 
PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
 
Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
 
We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
 
We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here
 
If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
 
We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 


John M please answer the following then, if you are allowed

Why aren't the following true.

DTS would be easy to add ?

DTS would be cheap to add ?

DTS would not undermine the simplicity principle ?

DTS would expand the market for the PlayBar ?

Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
 
PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
 
Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
 
We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
 
We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here
 
If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
 
We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

Unbelievable…. a true disappointment….The wrong decision SONOS….whats the chances of a re-consideration ?

Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
 
PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
 
Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
 
We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
 
We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here
 
If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
 
We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 


This is not a matter of the TV set parsing DTS. I would like to replace all my HIFI gear and I want the best sound from my Blue Ray player. I am not able to replace it all because of the missing DTS. So please wake up and give support for 5.1 or even 7.1 DTS. If so I do think your sales will grow even more. But maybe it is not necessary. In Denmark we have a delivery time for Play1 up to month right now
Everyone, a note on comments.  

We are actively moderating discussion in this thread and removing posts that contain inappropriate language.  If your post contains language which is not suitable for a wide audience, it will be removed.

Thank you for your understanding.

@ Mathias Get a Samsung Bluray Player if you are determined to keep it. Sonos sure isn't trying to solve the issue and do the right thing...
Everyone, a note on comments.  

We are actively moderating discussion in this thread and removing posts that contain inappropriate language.  If your post contains language which is not suitable for a wide audience, it will be removed.

Thank you for your understanding.

I bought my Playbar this summer after I was inside a hifi shop and got a demonstration. I was informed that it lacked support for DTS but the seller calmed me and said it most likely would be added in the future updates. He described sonos as a company at the forefront of solutions with smart update features. I was convinced and bought the product.

When my Playbar arrived I was very pleased. The design is very appealing and the sound was better than expected . However, the absence of a relevant detail , DTS ...


I have been visiting this thread regularly in the hope that it changes status to ' Planned ' . My idea was to go ahead with the Sonos system with 5.1 and build zones in my house with play products and so on. Luckily I waited with this . As much as I want, I can not move forward with a system that does not feel safe for the future. And it doesn't get better when i get the feeling that you could solve it but you do not think it 's worth it. This is another reason why I get scared . If you do not listen to your customers , it becomes difficult to survive in the long run. It would have been better to get the answer that it is not possible with existing technology in Playbar.

I still want to find a solution for this. Is there no third party product that can solve this? I imagine a sound decoder that receives DTS and transcode to Dolby Digital on the fly. I know you can do this with the help of Plex but imagine a small box that you connect the optical cable in and then on to Playbar . Is this even possible? 
Userlevel 1

Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
 
PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
 
Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
 
We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
 
We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here
 
If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
 
We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

@Rich: That's the point.

As written somewhere below '... SONOS encourages you to form your own opinion ...' at home without the opportunity to recognize the weakness of the SONOS virtual surround sound reproduction in direct comparison to a real 5.1 system.

It's easy to believe it's 'great sound (IMHO better noise) played by SONOS' in case you compare to internal TV speakers or at best a stereo set connected to your TV at home.

Get rid of the PLAYBAR as long as they refund older devices, too !
Userlevel 3

Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
 
PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
 
Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
 
We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
 
We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here
 
If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
 
We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

I'm in the same boat, playbar and sub then found out no dts, but it does sound good or I think it does as I've nothing to compare to... If I do keep I'll definitely not be getting the rear play 1 as I believe that the faux 5.1 will be rubbish.

Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
 
PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
 
Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
 
We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
 
We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here
 
If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
 
We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 


Just purchased a Playbar last week to go with a new Samsung TV, which outputs DTS.  Love the streaming capabilities and expansion possibilities.  Plan was to eventually purchase the sub and rear speakers.  Based on what I'm reading, I may have made a mistake buying the Sonus??
This is incredibly disappointing.  I'm a loyal Sonos customer (and posted a very favorable Playbar review on Amazon), and no I'm not going to leave the ecosystem based on this, but it WILL stop me from buying another Playbar for my 2nd TV.

While it is true that my two Samsung smart TVs do not pass through DTS (or DD for that matter), the SmartTV apps DO ABSOLUTELY SUPPORT DTS.  Specifically, Plex does.  I use Plex every day and I have to say the Dolby Digital sound through the Playbar is absolutely stunning.  I suspect that DTS would sound even better were it supported.  The "fake" surround sound you get with the PCM sound is not even close to the true surround experience.

I don't regret buying the Playbar, but I won't be buying another until this situation is remedied.  This strikes me as a selfish move by Sonos to avoid paying the DTS licensing fees.  Why else would you not do it?
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We are actively moderating discussion in this thread and removing posts that contain inappropriate language.  If your post contains language which is not suitable for a wide audience, it will be removed.

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@Martin

Again, I encourage you to form your own opinion and I'm sure Bernd (who has made his opinion known) would agree.  If you don't feel the PLAYBAR is right for your setup, we'll be happy to take it back.
Userlevel 2
@conard- what are the setting you are using on your WDTV? I have a WD TV Live media player and do not seem to get Digital Dolby when I play DTS file through it. Please advise the settings you are using. My player is connected through HDMI to TV and through optical switch to the playbar. Thanks
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We are actively moderating discussion in this thread and removing posts that contain inappropriate language.  If your post contains language which is not suitable for a wide audience, it will be removed.

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@Martin +++ Just for clarification:

In example DTS 5.1 is an audio stream with 6 separate channels intended for a system with 6 separate speakers: 1x Center, 2x Front, 2x Rear and 1x Subwoofer.

PCM is legacy two channels Stereo for two speakers: 1x Left, 1x Right

Virtual Surround Sound on the PLAYBAR in this case is recalculated from PCM for 4 speakers: 1x PLAYBAR simulating 1x Center and 2x Front, 2x PLAY:3 (or PLAY:1, but not PLAY:5) as Rear and 1x SUB as Subwoofer.

So you are going from 6 discret channels down to 2 channels and recalculate to 6 virtual channels for 4 Speakers.  

 

This is the SONOS vision of home theater entertainment. Period.
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@Martin +++ Don't trust their empty promises !

In case you want real 5.1 surround sound without limitations on input formats ...

... forget the PLAYBAR.
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Everyone, a note on comments.  

We are actively moderating discussion in this thread and removing posts that contain inappropriate language.  If your post contains language which is not suitable for a wide audience, it will be removed.

Thank you for your understanding.

@Martin

You're absolutely right - sound quality is all based on personal opinion.  I would encourage you to form your own, especially since you're already in possession of the PLAYBAR.

To answer your question, PLAYBAR was designed to be connected to your television's optical port to make it as simple and easy as possible and enjoy.  There are many people who love the way their PLAYBAR sounds and have never heard of PCM, Dolby Digital, DTS, etc.

If you enjoy the experience of your PLAYBAR but prefer Dolby Digital to PCM, you could consider converting a DTS signal to Dolby Digital.  There are several blu-ray players which transcode from DTS to Dolby Digital, and as long as your TV passes the DD signal, this could be a good solution for you.

Ultimately, if you're not satisfied with the way PLAYBAR sounds for any reason, we'll take it back.  
Userlevel 2
Hi,

I just learnt you have decided not to support DTS for the playbar. I am a play bar owner and am very disappointed by your decision.

I will still use it, as I still like it and have use for it. But like many other Sonos owners, this is such a disappointment. You are limiting your product for what could be a truly great piece of kit, right now it is just a very good one. Not aiming for greatness in such a high quality product is deplorable.

Look at the petition for DTS support and how many people are requesting it, look at reviews and the negative points listed against the play bar, and consider how many potential customers you are loosing. You have surely done all that already and came to your own conclusion. I hope one day you will reconsider it.



A happy sad customer.

S.

Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
 
PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
 
Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
 
We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
 
We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here
 
If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
 
We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

First I want to say that I am very disappointed about your decision. You are completely ignoring your customers needs. I own a 4 year old Sony TV which was not high-end at the time I bought it and it does support DTS output. So I cannot believe your TV - argument.

I already sent an E-Mail to the Sonos support and am looking forward to the offer.

@Thomas can you give us further information on the switch? I would prefer to have an automatic switch that automatically tunes to the right input depending on which device is being displayed on the TV screen. Does anybody have an idea on how this could be done?
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Everyone, a note on comments.  

We are actively moderating discussion in this thread and removing posts that contain inappropriate language.  If your post contains language which is not suitable for a wide audience, it will be removed.

Thank you for your understanding.

@Martin

All unrequired transcoding, especially from ‘DTS 5.1’ to ‘PCM Stereo’ back to just ‘Virtual Surround’ ends up in a major loss of audio details and quality.