I have the playbar and 2 Sonos one SL connected. However, there is no sound coming from the rear speakers. The playbar sounds great, I can only mute and control the sound from the SL speakers. How do I get them to all play? This is driving me crazy I’m about to return this whole system.
Best answer by Jean C.
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Hi
Everyone here is offering sound advice.
If you are still stuck, don’t hesitate to submit a diagnostic report from your Sonos system.
If you post the confirmation number here, I’d be more than happy to look it over and offer a tech’s-eye view on what’s going on.
2027320961
r.perez0622,
Strange, as bonded surrounds on a local WiFi network, normally show WM:2 when PlayBar and Sonos system is running on the routers WiFi signal ...and they also normally show WM:0 when there is a Sonos device wired to the router… or so I have always thought?🤔
Another WiFi Access point operating on a different wireless channel are my initial thoughts here, but hopefully
Another thought, that there is a perhaps a wired Sonos device somewhere on the local network, but the routers WiFi credentials are still stored in the Sonos App and the HT is running in 'mixed mode' .. removing the Wifi credentials might 'force' the setup over to SonosNet, if that perhaps proves to be the case.
I’m really quite curious as to the actual outcome of this issue.
Ah, thanks
r.perez0622 - hope you are able to follow the suggested advice and soon have your matter sorted.
r.perez0622,
Reading more about Ruckus devices online, I understand that Ruckus Customef Support are usually able and willing to help their customers with such configuration of the access points etc., but I still think the ‘Boost’ will be easier, particularly in case you ever have to reset your Ruckus WiFi setup in the future.
Anyhow let us know how it goes and perhaps any information you glean along the way maybe worth posting back here too, just in case any other Sonos users encounter this same issue in the future. Thanks 👍
This sucks, I can’t wire just one speaker downstairs. I will be returning the whole system. Sonos did try to help me, but I’m not going to leave one speaker down stairs wired. The playbar works fine but no point if I can’t have the whole thing. I wanted the sub as well, but will run into the same problem.
This sucks, I can’t wire just one speaker downstairs. I will be returning the whole system. Sonos did try to help me, but I’m not going to leave one speaker down stairs wired. The playbar works fine but no point if I can’t have the whole thing. I wanted the sub as well, but will run into the same problem.
Indeed, but the access points are proving to be the issue here with ‘directed multicast’ and they need re-configuring to support Sonos devices, but as mentioned, it’s perhaps easier to let your Sonos system run on its own internal wireless signal instead, called ‘SonosNet’ and in order to do that, one device needs cabling to the main router… In cases where a speaker can’t be wired it’s best to use the Sonos Boost.
Or you can perhaps simply contact Ruckus and ask them to walk you through the suggested configuration settings that are posted on their website for each of your ruckus Access Points.
Returning your Sonos products maybe an option for you, but personally speaking, I think you would just be ‘cutting off your nose to spite your face’ as there are still some options open to you to quickly fix these things.
I don’t know your technical abilities, but you could maybe try the AP (STP) configuration settings yourself perhaps? There is a reset button if that fails, to restore the AP to its factory default settings.
I did try searching YouTube for you, to try to assist you with a video of how to go about the changes, but no joy there unfortunately.
As you may know, we are just other Sonos users trying to help you, but the decisions of what you now do, going forward, are entirely yours.
This sucks, I can’t wire just one speaker downstairs. I will be returning the whole system. Sonos did try to help me, but I’m not going to leave one speaker down stairs wired. The playbar works fine but no point if I can’t have the whole thing. I wanted the sub as well, but will run into the same problem.
Indeed, but the access points are proving to be the issue here with ‘directed multicast’ and they need re-configuring to support Sonos devices, but as mentioned, it’s perhaps easier to let your Sonos system run on its own internal wireless signal instead, called ‘SonosNet’ and in order to do that, one device needs cabling to the main router… In cases where a speaker can’t be wired it’s best to use the Sonos Boost.
Or you can perhaps simply contact Ruckus and ask them to walk you through the suggested configuration settings that are posted on their website for each of your ruckus Access Points.
Returning your Sonos products maybe an option for you, but personally speaking, I think you would just be ‘cutting off your nose to spite your face’ as there are still some options open to you to quickly fix these things.
I don’t know your technical abilities, but you could maybe try the AP configuration settings yourself perhaps? There is a reset button if that fails, to restore the AP to its factory settings.
I did try searching YouTube for you, to try to assist you with a video of how to go about the changes, but no joy there unfortunately.
As you may know, we are just other Sonos users trying to help you, but the decisions of what you now do, going forward, are entirely yours.
I’m very grateful for everyone’s help here. I didn’t expect that. I just contacted Ruckus and they were talking about paying for technical fees for help. I don’t want to buy another product. I’m going to keep trying. If not it has to go back.
I just did this and all the speakers work together but it sounds echo.
I have the playbar and 2 Sonos one SL connected. However, there is no sound coming from the rear speakers. The playbar sounds great, I can only mute and control the sound from the SL speakers. How do I get them to all play? This is driving me crazy I’m about to return this whole system.
Hi
The portion of your statement I highlighted in red leads me to believe that the Sonos One SL’s are Grouped to your Playbar and not Bonded as surrounds. If I am mistaken...my aplogies. Click the link on how to Bond and create surrounds:
https://support.sonos.com/s/article/2927?language=en_US
Cheers!
I have the playbar and 2 Sonos one SL connected. However, there is no sound coming from the rear speakers. The playbar sounds great, I can only mute and control the sound from the SL speakers. How do I get them to all play? This is driving me crazy I’m about to return this whole system.
Hi
The portion of your statement I highlighted in red leads me to believe that the Sonos One SL’s are Grouped to your Playbar and not Bonded as surrounds. If I am mistaken...my aplogies. Click the link on how to Bond and create surrounds:
https://support.sonos.com/s/article/2927?language=en_US
Cheers!
The only thing I can do under products is add sub and remove surrounds. The product reads
playbar (+LS+RS)
So I believe it is bonded.
We need to know what you are listening to. And you can check in ‘About my System’ for the Playbar. Does it say it is receiving stereo or DD5.1? If only stereo then there is every chance that the system is fine, it is just the nature of the source..
What happens when you play music sources (i.e. not the TV sound)? Make sure you have Music Settings as ‘FULL’ not ‘AMBIENT’. Do the rear speakers play?
It’s full not ambient. Both of the Sonos One Sl speakers worked without being set up to the playbar, but once I did that no sound. I tried watching a 4K movie through my Xbox one S. I have the digital optical cable connected to my Xbox. Still nothing.
Thanks for replying. Based upon what you are seeing in the app it looks like
You might also check out the trouble shooting tips in the link:
https://support.sonos.com/s/article/3335?language=en_US
Let us know how things sort out.
Cheers!
I have attempted all of those and still nothing. It’s just static sound. Still only slows me to mute and control volume to the playbar from speakers. The speakers worked fine by themselves just not with the playbar. I uninstalled everything, trueplay, nothing. When I did the trueplay it wouldn’t let me complete it when the Sl speakers are connected.
It’s full not ambient. Both of the Sonos One Sl speakers worked without being set up to the playbar, but once I did that no sound. I tried watching a 4K movie through my Xbox one S. I have the digital optical cable connected to my Xbox. Still nothing.
I'm still in agreement with
All of your sources should be connected to your TV via HDMI direct or through a HDMI switch. The optical connection for audio should be between your Playbar and TV.
At this juncture I suggest a Factory Reset of all Sonos. Connect your sources to your TV via HDMI direct or via a HDMI switch. Follow the instructions in the links below:
Factory Reset *
https://support.sonos.com/s/article/1096?language=en_US
Home Theater Setup with Playbar and adding surrounds **
https://support.sonos.com/s/article/2032?language=en_US
* There are consequences to a Factory Reset please read the instructions carefully.
** After a Factory Reset you are setting up a NEW system
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
