Question

High Pitch Noise When Idle

  • 13 February 2018
  • 3 replies
  • 1912 views

Hi,
I see that there have been other users with this issue, but I am having issues with a very high pitched noise when the speakers go to an idle station (channel not in use) or when a message is on the screen. Noise is very high in pitch and stays on until going back to an active station. I have tried to reset and restore - still having issues. Please help.

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3 replies

Just submitted my diagnostic - 934128153
I'd recommend that you submit a system diagnostic within 10 minutes of experiencing this issue, and call in to Sonos to discuss.
Hey there, rslap05. Thanks for posting and for the diagnostic report. If you are still experiencing this, please give our support technicians a call. They are able to get a closer look at what is going on and may replace the player if necessary. Thanks!