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rslap05
Contributor I
Feb 13, 2018 1:23 AM UTC
Question

High Pitch Noise When Idle

Hi,
I see that there have been other users with this issue, but I am having issues with a very high pitched noise when the speakers go to an idle station (channel not in use) or when a message is on the screen. Noise is very high in pitch and stays on until going back to an active station. I have tried to reset and restore - still having issues. Please help.
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    3 replies

    Airgetlam
    Airgetlam
    Feb 13, 2018 4:35 AM UTC
    I'd recommend that you submit a system diagnostic within 10 minutes of experiencing this issue, and call in to Sonos to discuss.
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    Bruce
    rslap05Author
    Contributor I
    Mar 14, 2018 10:35 PM UTC
    Just submitted my diagnostic - 934128153
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      Keith N
      Keith N
      Sonos Staff
      Apr 2, 2018 10:48 PM UTC
      Hey there, rslap05. Thanks for posting and for the diagnostic report. If you are still experiencing this, please give our support technicians a call. They are able to get a closer look at what is going on and may replace the player if necessary. Thanks!
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