Arc with LG OLED GX - TV setup

  • 12 December 2020
  • 30 replies
  • 20876 views
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30 replies

Annazel S
Userlevel 5
Badge +16

Hi everyone. Thanks for your patience in this.

At this point, it would be best to reach out to Sonos Support so we can take a closer look at this and discuss it with all of you individually in real-time to expedite the process.

I suggest our phone team for they have more resources available on their system for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the controller to see what's going on.

 

If you have any other questions or concerns, feel free to reach out.

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S

Hi Annazel,

I’m planning to install an LG GX65 with Sonos Arc next week and was a little worried reading through these comments and the other similar threads, especially as I’m having a professional installer put all wires in the wall with no access. Anything I should make sure to do to help improve chances of successful pairing?

Thanks,

Matt

F

Hey, I’m planning the same set-up - any news on the topic?

 

Thanks

T

Same here - planning an LG OLED55GX with Sonos Arc. Any updates of the issue to be aware of before I press “Buy”?
Thanks in advance,
-jul

S

Sonos Arc & LG CX 77” here and having the same issues setting up even after running through all of the troubleshooting ideas above

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