After updating to version 14.12, I re-tuned the trueplay tuning, the result is that the subwoofer sound is small, position, sub audio is 0, but the volume is low. I'm using a Gen 3 sub woofer.
Hopefully sonos will fix this bug soon thank you
Best answer by Corry P
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I have been involved with lots of different pieces of software that change over time. There’s likely thousands of lines of code change, each with multiple dependancies, that have nothing whatsoever to do with this particular issue, but are part of the newer builds. With evolving software, it’s not “easy” or “minutes” to move backwards, it would require herculean effort, most of which is probably tasked with figuring out what happened, and how to make it better. Once that gets released, you normally then have time to figure out “how” it happened.
It’s extremely unlikely that there was only a single change in the code release past 14.10. I’ve never seen such a beast in my 37 years of software management, although I suppose it’s possible. I don’t, however, work for Sonos, so I’m only basing my opinions on previous experience, not direct knowledge.
I doubt that the “low volume” characteristic will be changed. There has not been any change in the maximum power output, only the output associated with lower levels of the control setting. Changing the control characteristic improves the ability to make small adjustments of Volume level at the low end.
You could make a similar judgement with respect to the accelerator in a car. The car will seem very powerful if a slight press on the accelerator results in an instant jump to high speed, but the car is difficult to control in bumper to bumper local traffic.
The 14.12 problem still exists. 14.14 does not either fix or address the problem. My ARC + Generation 3 Sub + 2 SL Ones is impossible to listen to. Because of SONOS’ gross negligence, I am now using my BOSE Flex Sound Link wireless speaker ($150) while watching my LG G1 OLED TV (a great TV). If the 14.12 problem is not solved by SONOS by September 15th, I am going to make a YouTube video that shows me setting my system on fire! It will be over $2,000 being wasted, however, it may force SONOS into action. SONOS stock is down over 58% over the last 12 months. The stock may go to nothing after my video.
+18
Hi all,
Thank you for your continued discussion. We’re really happy to be able to tell you that today we’ll release an update that will include fixes to the issues that resulted from the 14.12 software update with Enhanced Clarity for Arc.In the 14.12 release, we made a change to Arc’s sound profile to improve dialogue clarity and the overall sound experience. Since that update, some users whose configuration included a Sub have experienced two issues:
(Home theatre configurations without a Sub were unaffected, including standalone soundbars and those bonded with surrounds only)
With the 14.18 software update, both of these issues have been addressed, and the Enhanced Clarity for Arc adjustments are retained. There was a clear preference within our community for the previous volume settings, and these have been restored. This will be apparent immediately after updating to 14.18. The Trueplay issue has been fixed. Customers who experienced a lower Sub level after performing Trueplay after updating to 14.12 will need to update their systems and then perform a new Trueplay tuning in order to address these improvements in their system. Customers will hear a more powerful low end response, meaning any Sub level adjustments made after 14.12 should no longer be required.
As sound bounces around in the room, depending on the room size, shape, wall composition, and door/window locations, the sound can be bruised and battered. Trueplay attempts to correct some of this with equalization. Trueplay cannot correct everything any more than a luxury car can smooth out a bumpy mountain trail. but there can be welcome improvements. In easy situations there may not be much difference in the before/after results of Trueplay. This would be similar to our car ride comparison between luxury and jalopy on a smooth highway.
Any news yet in regards to this issue?
Judging by their consistent track record of releasing a software update on the 3rd Tuesday of each month, it won’t be until October the 18th at the earliest.
I doubt that the “low volume” characteristic will be changed. There has not been any change in the maximum power output, only the output associated with lower levels of the control setting. Changing the control characteristic improves the ability to make small adjustments of Volume level at the low end.
You could make a similar judgement with respect to the accelerator in a car. The car will seem very powerful if a slight press on the accelerator results in an instant jump to high speed, but the car is difficult to control in bumper to bumper local traffic.
But this new volume mapping on just the Arc, does not match the rest of their products. Whether it's been done on purpose or not, the Arc is now the quietest thing in my house when everything else is playing the same thing at 25%. And they deem this intentional? The Arc has now been singled out from the rest of the product range by being on a different volume map and sound profile. Odd behaviour and certainly not progress in my eyes. It needs changing back, period.
+3
I really don’t understand why its taking so long to address. Clearly a lot of customers are livid. They should be able to fix it immediately by allowing customers to dial back the firmware to the previous version until they find a long term fix. Wake up.
I have yet to purchase my system but waiting for this to be resolved before I risk spending US2$k on a system.
How hard is it to restore back to the previous firmware update.
+18
Hi
I’m not sure what you mean. There’s no reason to expect multiple speakers in multiple rooms to all sound like the same level of volume just because the number on the volume control is the same - the perceived volume depends on the speaker design, amplifier power and the size of the room, not to mention how much furniture or people there are in the room with it, what’s hanging on the walls and what the walls are made of.
Hi
Welcome to the Sonos Community!
We are aware of this issue, and are working on a solution.
More info can be found on the following thread:
While you look for a long term fix, can you allow customers to dial back the firmware? That can be done in minutes surely.
I have been involved with lots of different pieces of software that change over time. There’s likely thousands of lines of code change, each with multiple dependancies, that have nothing whatsoever to do with this particular issue, but are part of the newer builds. With evolving software, it’s not “easy” or “minutes” to move backwards, it would require herculean effort, most of which is probably tasked with figuring out what happened, and how to make it better. Once that gets released, you normally then have time to figure out “how” it happened.
It’s extremely unlikely that there was only a single change in the code release past 14.10. I’ve never seen such a beast in my 37 years of software management, although I suppose it’s possible. I don’t, however, work for Sonos, so I’m only basing my opinions on previous experience, not direct knowledge.
30 years for me, and I concur.
Not some people. It affects anyone with an ARC and sub. What other changes are there that is worth keeping vs having the sound profile deteriorate. Speakers are speakers first and foremost.
Actually, it doesnt affect everyone with an Arc and Sub. Sonos has stated it only affects certain configurations. Also if it affected everyone, the threads would be hundreds of pages long in mere days, like they were when the Playbar had a bug.
+18
Hi
To be clear, there is no reason to expect different rooms/devices to sound like they’re at the same volume just because the number on the volume slider is the same.
There was no volume issue - our engineers responded to criticism that the Arc volume was either too low or too high - by adjusting the volume curve, we allowed more volume steps to be in the lower range of volume, while not reducing the maximum volume of the device. This didn’t go down too well, and we adjusted the curve back to it’s original state.
If your Arc sounds muffled, please try adjusting the Treble control, or re-doing TruePlay tuning.
It may also help to reboot the Arc by unplugging it from power for a couple of moments.
I hope this helps.
From what I understand, the volume slider is not going to change and is part of Sonos’s new design.
There are reports that say the overall sound output has not changed - i.e. if you did go to 100% (not recommended!) the output would be the same. The volume is no longer powerful at the lower end of the volume slider, but returns as you get closer to 100%.
I have also heard that some users are having terrible trouble with the volume - meaning their 40% is now 80%+! So not quite sure what is going on. I have had to adjust my slider from around 30-40 to 50-60, and that is for very loud listening and would not want to go above 60 in my 21m2 / 226f2 room.
Its not affecting me but the typical profile is someone with an ARC, Sub Gen 3, and One SLs - exactly what I plan to purchase next (currently only have a pair of Ones) after I complete renovation. I have no issues spending US$2k on a system if its good - but won’t if I know its sound terrible due to software that is sub optimal.
At least I have the luxury to wait for close to 2 months. But if I had just purchased it and this happened I would be upset.
But one question guys: If you disable trueplay will the bass performance return to normal? If that is the worst case scenario I would still be tempted to buy it hoping they fix the software by then.
Turning trueplay off does bring the sub back to life yes, but not as it used to. The main change is in the Arc itself and now sounds totally different. If you've based your decision on hearing the Arc in a store pre 14.12 release date then I would caution you buying it now. Now sounds nothing like it used to, but at least you'll be one of the lucky ones who can return it if you don't like it. The rest of us are trapped, now having something totally different than what we heard originally and paid a lot of money for.
The 14.12 problem still exists. 14.14 does not either fix or address the problem. My ARC + Generation 3 Sub + 2 SL Ones is impossible to listen to. Because of SONOS’ gross negligence, I am now using my BOSE Flex Sound Link wireless speaker ($150) while watching my LG G1 OLED TV (a great TV). If the 14.12 problem is not solved by SONOS by September 15th, I am going to make a YouTube video that shows me setting my system on fire! It will be over $2,000 being wasted, however, it may force SONOS into action. SONOS stock is down over 58% over the last 12 months. The stock may go to nothing after my video.
How does it sound with Truplay disabled? We have the C1/ARC/SW/Play 1s without Truplay and haven't noticed any substantial changes in sound.
+3
Any news yet in regards to this issue?
+3
Any news yet on a resolution it’s been a while now?
Sonos has not yet released an update to address this. Nor will they talk about when it might (or might not) happen, as has always been the case for Sonos.
+3
Sonos has not yet released an update to address this. Nor will they talk about when it might (or might not) happen, as has always been the case for Sonos.
Considering people have forked out a lot of money buying their stuff a little transparency can’t go to waste.
I really don’t understand why its taking so long to address. Clearly a lot of customers are livid. They should be able to fix it immediately by allowing customers to dial back the firmware to the previous version until they find a long term fix. Wake up.
I have yet to purchase my system but waiting for this to be resolved before I risk spending US2$k on a system.
Minutes?
Minutes?
Of course. They just need to move back to the old firmware while they find a long term fix - more people seem to be unhappy about it than positive for sure otherwise you wouldn’t see hundreds of pages in numerous forums of customers venting their frustration. No brainier. Why they are being stubborn about it is beyond me. Not a good sign for potential buyers!
I have been involved with lots of different pieces of software that change over time. There’s likely thousands of lines of code change, each with multiple dependancies, that have nothing whatsoever to do with this particular issue, but are part of the newer builds. With evolving software, it’s not “easy” or “minutes” to move backwards, it would require herculean effort, most of which is probably tasked with figuring out what happened, and how to make it better. Once that gets released, you normally then have time to figure out “how” it happened.
It’s extremely unlikely that there was only a single change in the code release past 14.10. I’ve never seen such a beast in my 37 years of software management, although I suppose it’s possible. I don’t, however, work for Sonos, so I’m only basing my opinions on previous experience, not direct knowledge.
14.10 is already written / saved somewhere/ published so it's not a herculean effort in my opinion to re-release it on just Arc and Sub at least. But let's face it, it'll never happen. Just like myself buying another Sonos product.
I have been involved with lots of different pieces of software that change over time. There’s likely thousands of lines of code change, each with multiple dependancies, that have nothing whatsoever to do with this particular issue, but are part of the newer builds. With evolving software, it’s not “easy” or “minutes” to move backwards, it would require herculean effort, most of which is probably tasked with figuring out what happened, and how to make it better. Once that gets released, you normally then have time to figure out “how” it happened.
It’s extremely unlikely that there was only a single change in the code release past 14.10. I’ve never seen such a beast in my 37 years of software management, although I suppose it’s possible. I don’t, however, work for Sonos, so I’m only basing my opinions on previous experience, not direct knowledge.
14.10 is already written / saved somewhere/ published so it's not a herculean effort in my opinion to re-release it on just Arc and Sub at least. But let's face it, it'll never happen. Just like myself buying another Sonos product.
Exactly my point. The code is saved and written already. They should fix this immediately
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