14.14 is out, did it fix Arc+Sub for you?

Yes, I’ve not really noticed the Bass issues that some people refer to. The Arc with Surrounds/Sub playing either (Atmos/Dolby) Netflix movies or Amazon/Deezer music all sound fine here too.

The thing I noticed (mostly) was the change to the volume curve. So the volume slider is set higher in the App at our ‘usual’ listening level. It’s also certainly true that the speech/dialogue center-channel audio has improved.

The sub being absolutely nerfed has not been corrected. I won’t get into the Arc’s sound profile transformation, which I’m not a fan of either, because the sub being neutered is absolutely what’s most infuriating. 
 

Trueplay off or on, the sub used to absolutely floor me with how powerful it was. I have used the same songs to showcase it to friends and family since I set my system up, but those same songs are now completely lifeless. I wouldn’t show this system off to anyone at this point because quite frankly, it sounds like trash. 
 

This has been covered already in other threads but such a drastic change to the sound profile should be something the user has control over toggling on or off. To simply force a change on us that breaks what we initially paid for with no ability to roll back has got to be the worst move I’ve ever seen a company like this make. 
 

Thanks for the lack of communication, Sonos. You won’t be seeing another cent from this once loyal customer. 

No problem with the sound for me. At first listen, no real change from 14.12 (which I am okay with). 

But the app itself had an issue with reconnecting with the system. I had to power off-on all speakers and my router. Hopefully a one-time experience.

My issue is the volume as with many others. They lowered it with the 14.12 update..and it’s the same with the 14.14…crappy

I just updated to 14.14 ; I hear some improvement however it is still not the same system I originally purchased and they really should go back to 14.10.   I have to turn my sub up to max to hear it, with true play on and off.  It is a little more blended with trueplay on but I have to have it over 10 to hear it.  I was told it was intentional to lower the bass in the sub so that vibration feeling is more blended than pounding, however, they should go back to the original configuration of the system.  

Sonos PLEASE put the sound back in my sub - as it is what I paid for.  OR GIVE ME THE OPTION TO DO SO.   If I wanted a quiet, smoother, lower bass I would have not purchased an expensive  subwoofer  and would have just had arc and speakers.  That is why people bought the Sonos system, because we loved how it sounded originally.   I hope Sonos is listening and will provide us with the amazing system we had originally.   Also, I have the same issue with the lowered volume.  

This is getting ridiculous, need to petition to get 14.10 back I think. The system sounds like s***. I didn't buy into the ecosystem for them to change the whole sound profile, without having an option to revert back.

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I just did the update and it sounds like my bass is gone and super flat. Don’t know what’s going on but my $2,000 and change sounds worse

I’ve had automatic updates off and just checked for an update. After reading all of this I’m thinking I’ll pass on the update.

I just performed the 14.14 update and ran Trueplay. With Trueplay enabled, the bass is still weak on the Sub, but the Sub returns to its full glory with Trueplay disabled (per Sonos’ recommendation). Volume levels have remained the same, but I didn’t experience a noticeable drop in volume with the 14.12 update like many others have reported.

I’m still very happy with my Arc/Sub/Fives setup and still think it sounds fantastic. It’s one of the best purchases I’ve ever made. I trust Sonos will fix the Trueplay issue with the Sub in due time and my system will sound better than ever.

14.14 Equally trash. How hard is it to just roll back to 14.10 (even save face by calling it 14.15) and work on whatever vocal improvement 14.12 was supposedly to bring in a firmware package that is actually not making your units sound like 5 dollar trash as a whole? Seriously, it’s like your entire product line adapted to Ray sound profile, which was clear vocals from a garbage tin, priced twice its’ worth. 

NEVER SPENDING A DIME ON SONOS PRODUCTS AGAIN AND EVERY ONE I UNFORTUNATELY OWN IS BEING TOSSED FROM MY HOUSEHOLD. 

I will start selling every product I own second-handed and replacing with speakers made by competent companies where I don’t need to fear my overpriced products geting tanked with every update: 1 Arc, 1 Sub, 1 Ray, 2 Symofnisks, 4 Ones, 2 Fives, 2 Moves and 1 Roam.. I had a party planned at my place, I’m renting other speakers because I don’t want anyone to have to suffer listening to this Sonos garbage right now..I hope your stock continues to plummet (wonder why) and everyone who worked on or thought 14.12 was a good idea loses their jobs then never find another one in this industry again

You should be ashamed.