I am located in Sydney, Australia, and it’s nearly impossible to get support here, so I’m reaching out for help.
My ACE device is less than three months old, and there are what appear to be palm print marks on the exterior case that cannot be wiped off. Has anyone else experienced this issue?
I’m really upset that such an expensive purchase has such poor build quality.
![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/108db10a-f42b-4a5c-bb5b-084e000e15ba.jpg)
![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/782400c4-4c1d-4eb8-b51a-5e0c9bfbad09.jpg)
![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/8d5f4844-02f9-46da-a152-054ed63167ae.jpg)