Folks;
I received my Sonos Ace headphones on Thursday June 6th, got them paired with my phone and laptop, swapped audio from my Sonos Arc (it worked some of the time). I’m traveling internationally and used the Ace headphones in the airport and on a 10+ hour flight without issue. Then charged them overnight with a USB-C PD charger (ChargeASAP Zeus) and this morning it appears the headphones are dead :-(
They are capable of doing ‘something’ as the LED will turn solid blue, and it will turn off again. However theres no sound from the headphones (not even the turn on/off tones), they will not connect to any of the previously paired Bluetooth devices, they will not enter BT pairing mode, and they will not even factory reset. On occasion using a lower power charging cable I can bet a solid amber and solid green light as some indication of charging activity but other than that it’s a solid blue LED and they are non-functional.
Unfortunately I didn’t bring along extra headphones on this trip as I didn’t expect my shiny new Sonos Ace to brick themselves I’ve had to purchase a wired headset to be able to conduct my work calls and my initial chat session with Sonos implied I should leave them charging for 6-hours on a low power charger and then see if they ‘work again’… which I have now done and they don’t work again.
Anyone else had issues with their headphones dying mysteriously after working fine for several days? and it was during charging overnight not during an update…
Edit: After two chat sessions and one phone call going through all the motions the headphones are still unresponsive… the support person is escalating to level 2 support now to see if they can offer any additional assistance. Shame as the headphones worked great on my international flight and after ~11 hours of continuous use still had 68% battery life. Will update here when I find out more
Moderator edit: combined posts