Google assistant responds on both phone and Sonos one
I know this does NOT happen with Google speakers (Google says your phone should go back to sleep, giving priority to the Home speaker you've enabled with the Assistant).
HOWEVER, this seems to be a BUG with the Sonos smart speakers.
I've tried everything, as far as ensuring the ACCOUNTS for Google Assistant, Google Home, and Sonos are THE SAME. The problem persists.
I really hope the Sonos dev teams reads this thread, because it is a HUGE problem!
Sonos, please fix this.
+1
I have the same issue and this is not resolved yet. The issue I have is that the Sonos One and Android phone (S8) responds to the “ok Google” command and carries out different actions (all because in Google Home app, I have assigned the Sonos One and light to a particular room, but my phone is roaming and not assigned to a room).
Let’s take case 1 (working case – no Sonos One in room):
1. Google home mini (GHM) and Android phone (S8) and Philips Hue light in Living room.
2. “Ok Google” command is activated and both GHM and S8 responds.
3. “Turn light on” command is heard:
a. GHM carried out actions successfully (living room light turns on only).
b. My phone S8 is ignored/put to sleep.
4. Great example of Google integration working.
Let’s take case 2 (non-working case – Sonos One device in room):
1. Sonos One and Android phone (S8) and Philips hue light in Kitchen.
2. “Ok Google” command is activated and both Sonos One and S8 responds.
3. “Turn light on” command is heard:
a. Sonos one carried out actions successfully (kitchen light turns on only).
b. My phone S8 carries out a different action in error (all lights are turned on in house) – this command on phone should be ignored/put to sleep!
4. Bad example of Sonos and Google Assistant not working in the way it should.
Can someone from Sonos respond to provide a response if this bug will be resolved?
Thanks.
Sunny
This never happens between my two Google Homes, even though they are close enough to each other to both hear commands. I suspect the fault with Sonos is that it is just too slow getting through to Google for the duplicate response to be recognized and prevented. Why it often has a such a slow response is another matter! Maybe Google de-prioritizes third-party Google Assistant requests compared to their own Google Home devices when they are busy.
I’m also having this issue. I use a Samsung S10 and both phone and speaker respond which is more than annoying. Much prefer GA but have had to switch back to Alexa.
Grateful if someone from Sonos could advise of a solution?
And BTW, the slow response of GA on the Sonos One compared to the GH Mini units is frequently annoying, but it's especially noticeable in this case where there is a duplicate response, with the Sonos being several seconds behind the GH Mini.
Any update on the home and Sonos both responding? It really annoys me when they all respond
Does anyone find themselves whispering into their phones so their Sonos doesn’t pick up the voice command?
I have Sonos speakers all over the house...so if I just want to open an app on my phone, that’s what I end up doing...otherwise the Sonos picks up and gives me the ‘I can’t help with that yet’ response.
If anyone saw me, they’d think I’m a hostage or something. I really wish I could set a different wake word for my phone!
I was experiencing the same issue with my Sonos One: when prompting Google Assistant, she would answer on both my phone (Google Pixel 3) and the closest speaker.
It was extremely bothersome as I hadn't had any trouble with this happening the first several months after installation. If the phone ever did register what I was saying and pull up the Google Assistant overlay screen, it would always simply recognize the conflict and defer to the speaker, sometimes displaying "answering on another device."
I could not figure out what had changed. Eventually, though, I realized the default Google account on my phone had changed from the one that I had registered the assistant with on the speaker. I don't know if it happened during an update, if I just fat-fingered it at some point, or if I had really only added it that recently.
IN ANY CASE: I just switched the default Google account on my phone back to the account that the assistant was registered under on my Sonos app and the issue was resolved. Can't guarantee this is the same for anyone else, but it worked for me.
TL;DR: Check to make sure the default account on your phone/your phone's assistant is the same as the one you registered on your Sonos app.
+1
I have the same issue and this is not resolved yet. The issue I have is that the Sonos One and Android phone (S8) responds to the “ok Google” command and carries out different actions (all because in Google Home app, I have assigned the Sonos One and light to a particular room, but my phone is roaming and not assigned to a room).
Let’s take case 1 (working case – no Sonos One in room):
1. Google home mini (GHM) and Android phone (S8) and Philips Hue light in Living room.
2. “Ok Google” command is activated and both GHM and S8 responds.
3. “Turn light on” command is heard:
a. GHM carried out actions successfully (living room light turns on only).
b. My phone S8 is ignored/put to sleep.
4. Great example of Google integration working.
Let’s take case 2 (non-working case – Sonos One device in room):
1. Sonos One and Android phone (S8) and Philips hue light in Kitchen.
2. “Ok Google” command is activated and both Sonos One and S8 responds.
3. “Turn light on” command is heard:
a. Sonos one carried out actions successfully (kitchen light turns on only).
b. My phone S8 carries out a different action in error (all lights are turned on in house) – this command on phone should be ignored/put to sleep!
4. Bad example of Sonos and Google Assistant not working in the way it should.
Can someone from Sonos respond to provide a response if this bug will be resolved?
Thanks.
Sunny
Would be great if you can also demonstrate the error while using the G.Home and the Sonos One in one room.
Has anyone raised a problem ticket on this yet?
It used to work flawlessly until a few weeks ago when both my phone and Sonos started to respond to the Assistant commands/queries simultaneously. Really annoying.
Happening to me too. Pretty ridiculous..
I'm not even certain how they would fix this if I'm talking to my daughter's Sonos which is connected to her Google account.. Inevitably my phone and her speaker would both pick-up the wake word
Seems like Google *have* to allow a different wake word on at least one of the devices
Dito here. Galaxy S7 and Sonos One.
Very Annoying!
I just installed several sonos speakers throughout the house.
When I'm in the living room, Google assistant in the bedroom responds.
I found out that the sonos with highest volume set, is the speaker which will respond.
I lowered the volume in the bedroom and the speaker in the living room started responding, instead of the bedroom.
Same issue here. Both my S9 and Sonos One respond. I had actually deactivated my GA on my phone but it still responds! Maybe its a Samsung phone issue?
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