So over the last year Google Assistance on sonos (regarding spotify in particular) has been pretty buggy.. now it's completely useless.
The response to any/every question I ask now, mainly regarding spotify, is "I'm sorry, I dont know how to help with that"
I have 3 other google devices, if I ask them to play spotify on the sonos, no problem, works perfectly.
Any way to fix this? Pretty frustrating that the $50 google speaker works flawlessly compared to this $600+ speaker
I could not agree more! I have the exact same issues. I get the “Something went wrong, when you are ready give it another try.” “X is not available right now” and my personal favorite, “I can’t play that hear but you can try it on another device!” Seriously, my Sonos speaker can’t play music but another device is an option. The Sonos interaction with the Google API is horrible. This needs to be a priority. It makes me wonder if anyone who actually works at Sonos even uses the product.
I don’t agree either - I have a google nest in the other room works perfectly including controlling my Sonos in that room. Leads me to believe Sonos issue not google otherwise it would be consistent across devices
I don't agree on that. The Sonos mic is passingy command to the Google assistent environment, not the other way around.
The question is Why the Sonos isn't doing this correctly and my google nest speak is doing this fine. Also my LG with integrated google assistent is working well.
+14
Hi
Welcome, thank you for reaching out to Sonos Community, I totally understand where you're coming from and I’m here to help.
If the issue still continues I suggest contacting Google Support the reason for this is Google is just passing the command to Sonos and the speaker doesn't have any control with the Google assistance.
Let us know if it works. If you need help with any other information, please be sure to let us know.
Same thing over here. Asking the Sonos Arc to close the Somfy blinds, or light up the Philips Hue lamps, asking to play a number on Spotify...problems all the time….
While when I’m going 1 room further to the kitchen, where’s a google nest mini speaker….it understands me perfectly and executes all commands without error.
Of course I’ve tried to remove the Google assistant service from the Sonos Arc and yes I’ve the latest software updates installed.
Same here - constant errors - seems to have taken a step backwards with ‘sorry I can’t do that’ when asked to play the radio. Works once out of every 5 requests
Yes, the problem is back this week after a respite of a couple of months:
GA on Sonos starts to respond “Something went wrong” or “There was a glitch” after freezing up for a minute on many routine commands. It’s erratic, it doesn’t do it every time, but the percentage of error responses starts creeping up, quickly reaching about 50% within a day or so. Running Google Routines become impossible because they inevitably error out within a couple of commands into the routine.
As I’ve reported before, after trying every possible measure to fix the issue, the only thing that works for me is to reboot the speaker with a different local IP address assigned. That fixes the problem right away. I can then reboot and return it to the original IP address after a few minutes of operation, and it remains fine. No, it’s not an IP address conflict - both IP addresses I use for the Sonos speaker are fixed reserved IP addresses used only by the speaker.
+14
Hi
Welcome, thank you for reaching out to Sonos Community.
I'd be happy to take a look at the system. Can you submit a diagnostic report from your Sonos system and reply back with your confirmation number?
If you need help with any other information, please be sure to let us know.
My biggest problem is that it says it’s not connected to the modem or router… then it comes back without me doing anything after 10-15 minutes.
It happens with my wireless ones, and my arc connected via Ethernet to my router.
+6
I'm getting this constantly:
"Sorry something went wrong.
When you're ready, give it another try"
Sometimes retrying is successful, but after 4 retries, I give up.
This is so insanely frustrating!
I feel you. I’ve had this happen to me so many times. The Google Assistant is so slow and sucks so much on Sonos I have given up on it.
I am using inferior sounding speakers from Google instead because they just work AND they have Chromecast.
Think about it: Google Assistant on Sonos lacks so much functionality that a $20 Google Home Mini offers more Assistant-related features and just works.
I'm getting this constantly:
"Sorry something went wrong.
When you're ready, give it another try"
Sometimes retrying is successful, but after 4 retries, I give up.
This is so insanely frustrating!
+6
I’ve had similar problems in the past as well, even though things seem to be working OK now (if you can call Google Assistant on Sonos OK, that is).
But all you get as a response is to remove and then add Google Assistant again and to submit a diagnostic. Sonos need to fix their Google Assistant integration.
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