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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26093 Topics
G
GarnerContributor I
asked in Controllers and Music services
Sonos keeps dropping - Spotify

I know this has been asked a hundred times but… 2x Play 1 and 1x Play 3. All wireless, no bridge. All apps up to date, connected 2.4 ghz. keeps dropping out, drives me insane. Speakers disappear and reappear seemingly at random. Speakers are close to router, don’t have any other devices such as baby monitors or cordless phones. All other WiFi working fine. Tried swapping speaker locations but still no joy. Help, why can’t I play my music?

4
G
3 years ago
B
BruffyContributor I
asked in Controllers and Music services
Playlists

When I try and play my playlists i am getting a message saying “your Last fm login information was invalid”. I have no idea what this means or how to fix it. Help please.

13
Annazel S
3 years ago
T
tom_desloovereContributor I
asked in Components and Architectural
Sonos unable to play songs from Spotify

My 100% S1 Sonos installation cannot play songs from Spotify anymore. Playing directly from Spotify app works fine, so not network/firewall/internet issues, but when I try the same via Sonos app, I get “unable to play XYZ - connect op Spotify was lost”. Also Spotify connect does nog work via Sonos speakers. I already reauthorised Spotify service and even removed and re-added spotify service again to Sonos system … no luck … nog music via Spotify … one of the main sources for playing music for my family … what could be wrong?submitted diagnostic report 1047707724

4
Ken_Griffiths
3 years ago
BCM
BCM
asked in Controllers and Music services
Windows UNC issue

For the tech guys… with a recent Windows 10 update, my UNC connections to various NASs are failing with a ‘path not found’ error. If I switch to the IP address, it comes right up. If I reboot my computer the UNC works for a while then it starts failing again. The Sonos desktop controller then can’t find my shares when working with them during this anomaly. Sonos itself works of course.Does anyone know anything about this and can offer up a solution? Maybe uninstall part of the update that is causing this? The PC was fine for years and the update is the only change to the software on it in the past few months.

1
Rowena B.
3 years ago
M
mail2Contributor I
asked in Home theater
tv sound cuts every 10 seconds - sonos beam

Since yesterday (after a month of working fine), my tv sound cuts out very often. Sound from Spotify works fine Diagnostic: 1139675645

1
Rowena B.
3 years ago
P
PeterSM
asked in Home theater
iPhone Keeps disconnecting from Sonos Beam.

Hi,  i recently bought a Sonos Beam and I’ve been experiencing issues where the speaker will disconnect from my phone and stop playing music.  I’m considering returning my speaker however I want to find out if there are remedial options before doing so ?Thanks in advance. 

3
Simon B
3 years ago
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brharveyContributor I
asked in Components and Architectural
Can't add Sonos products in app

Hello,I currently have a play 3, two Sonos ones and a Sonos Beam. I recently had to factory reset my router, which resulted in having to rename my network. As a result I have had to re-connect all of my smart home devices. I have sonos speakers up on walls, wires hidden behind the wall, and the beam is mounted on top of my tv which is also mounted up on a stone fireplace. The Sonos App indicates I only need to hardwire 1 device into the router using ethernet. This was completed and I was hoping the other devices would then update to the same network. Not correct. I am reluctant to find that the only device setup.in the app is my play 3 which is easily movable and was hardwired to the router temporarily to update the network settings. I have tried to add the other devices in the app with no luck. It indicates the app can find the beam, but cant set up. None of the sonos ones are showing up. I am really hoping I do not have to take down and re-fish the wires through the walls to these so

2
J
3 years ago
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GrumpySonos OwnerContributor I
posted in Components and Architectural
App updates lose wifi

I miss the old app. I love my sonos product but this new app is horrible. Every time I update I have same issue….. can’t connect to wifi with Sonos products. Which is really interesting when the speakers are playing. For the amount of money spent on the products you would think they would have this issues fixed by now since it seems to be a global issue. I won’t be updating the app again. Spending 20 mins after each update to fix a problem that the developers refuse to fix is enough for me. Why can’t there just be a normal controller for these things? Sad to say I miss the dinosaur days of a basic remote that had the only issue of dead batteries 🤬

1
Rowena B.
3 years ago
J
jose.jeremieContributor I
asked in Components and Architectural
le multiroom

Bonjour à tousJe viens d'acheter 2 enceintes sonos one sl et je n'arrive pas à les faire fonctionner en même temps ,alors qu'elles fonctionnent séparément Merci de votre aide 

2
J
3 years ago
E
equalizer81Contributor II
asked in Controllers and Music services
In playlists imported from Apple Music library, songs with accented letters in their titles won't play

In playlists imported from my Apple Music library, songs with accented letters in their titles show up in the imported playlists, but they show up as their .mp3 file name rather the song title, they don’t show their cover art, and the songs won’t play. The same tracks are indexed fine in the music library on Sonos and play with no problem. Has anyone found a fix for this? Thanks!

1
Rowena B.
3 years ago
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PorquerollesContributor I
asked in Advanced setups
Utilisation d'une bibliothèque stockée sur un disque d'une freebox delta

Bonjour.Je voudrai utiliser avec  l’application sonos sur iphone une bibliothèque musicale stockée sur un disque dur de la freebox delta. L’application me demande de remplir 3 champs : chemin \\ordinateur\sharename nom d’utilisateur mot de passeMais je ne sais absolument pas quelle données entrer dans ces 3 champs. Je vous serai reconnaissant si quelqu’un peut m’indiquer quelles valeurs je dois entrer.Merci d’avance. 

1
Rowena B.
3 years ago
F
fireman1000Contributor I
asked in Controllers and Music services
I Can't Add My Apple Music Account to my New Sonos Five.

I’ve added several other services such as pandora, iheartradio, amazon music but I cannot add my apple music account.  Any suggestions???  I have an iphone 10XS Max.

3
Simon B
3 years ago
J
jonblauchContributor I
asked in Controllers and Music services
No longer able to play any music from My Library on my PC

I know get  the “song is no longer encoded correctly” error message on every album / song in my library.  I most typically use a streaming service, so not sure how long this has been an issue.  However, 2-3 months ago for sure I could play all the songs I cannot play now. I have done the usual -  restarted router, restarted Sonos devices, reindexed my library, updated all Sonos apps.  All to no avail.  Checked the community questions and nothing is popping as as the answer. I can still play music from the streaming service.Sonos and Pc are not in the same room, but they are close.  My wireless signal is strong.

6
Rowena B.
3 years ago
J
jonblauchContributor I
asked in Controllers and Music services
Music Library update does not update all tracks in the library.

After removing and re-adding my Music Library, a large percentage of my music missing. From another post, it said I should Update Music library and submit a diagnostic.    Your confirmation number is: 1873896154.

3
Simon B
3 years ago
D
dagelContributor I
asked in Controllers and Music services
Sonos Radio and TuneIn stopped playing stations!

For an unknown reason, Sonos radio and Tune-in stopped playing music.When we select a Tune-in station, we ear a “DingDong Tune in” announcement and nothing else.When we select a Sonos radio station, no sound at all!Did reboot the Wifi router; no change at all. We can no longer listen to radio stations!

9
controlav
3 years ago
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megmegContributor I
asked in Components and Architectural
removing bridge after updating to S2

I didn’t get the memo early enough about removing my Bridge before upgrading to S2, so I have updated to S2, but the Bridge is still connected to my system.  I tried to use the removal tool I read about but I don’t seem to have it (in fact, when I click “Settings” and then “System” on the S2 app I don’t see “System Tools” at all, nor “Remove Products”).  Can anyone help? Can I just disconnect my Bridge manually, or is that a problem?

3
M
3 years ago
J
jimwbContributor I
asked in Advanced setups
Connecting my system to a wifi that already has a system. My system is two Move speakers

I am renting a house that already has a Sonos system setup on it. I do not want to connect to the owners system, but want to add my system to this wifi. My system consists of 2 Move speakers. Is this possible?

1
N
3 years ago
K
KMOBrien9562Contributor I
asked in Controllers and Music services
Sonos Gold app interfacing with SiriusXM - audio drops

S2 app drops Sirius XM on a regular basis. Encoding issue is the common on-screen notification.

1
Airgetlam
3 years ago
S
stugersContributor I
asked in Home theater
Adding Sonos One to Existing Surround Sound

HiI have a Beam with two one speakers added to create surround sound. This works fine.Today I bought a 3rd one speaker and added it as a separate speaker. I grouped it with the current living room surround set up. However, I have run into a few issues. The new one speaker does play sound but it keeps breaking up/cutting out. In addition, when I press mute on the sky remote it only mutes the existing surround set up. This is how I discovered the new speaker was cutting out as it plays the TV sound by itself. Any help would be appreciated.

1
Airgetlam
3 years ago
B
Biscia15Contributor I
asked in Speakers
Sonos play 5 doesn't work

my sonos, after a problem with the electrical network, does not turn on anymore, I need to contact the assistance in Italy, but it is closed and I cannot find an official repair center. can someone help me?

3
Mark P
3 years ago
pompeyexile
pompeyexileContributor III
asked in Controllers and Music services
iTunes Album artwork not transferring to Sonos

I haveover a period of months been burning my 1700 plus CD’s onto my iTunes for my Sonos. Whe I do, the album artwork automatically appears on my iTunes (usually). However, when I then update my Sonos library whilst the music is picked up, the album artwork is not. I then have to go onto Google or Amazon and copy the album artwork , re-name it ‘Folder’ add it to album info in my iTunes and it then appears on my Sonos.I thought when an Album cover appears on iTunes when a CD is burned onto it and it provides the Album artwork it is embeded. Is this not the case? If not how do I know if an album artwork is embeded or not. Is there a setting I can adjust to make sure it is?Seems daft that I have to copy the same album cover and paste it into iTunes along with the  same album cover and re-name it so it will appear on my Sonos. As you can imagine with over 1700 CD’s it is a right pain.

3
pompeyexile
3 years ago
S
SiWiggy
asked in Components and Architectural
Sonos One keeps disappearing from Controller.

My Sonos One keeps disappearing from my controller for Mac (Version 12.1).  I am using Sonos OS: S2. My Mac is operating on OS version 10.15.7. I have tried doing a factory reset and turning power on/off.  The Sonos One comes back, but after a while disappears again. I have other Sonos One’s around the house and they all work fine.  The Sonos One is connect via WiFi using a Linksys Velop system. The node is in direct line of sight and within 5m. Any ideas how I can I solve this particular problem with this Sonos One? thanks

1
Simon B
3 years ago
T
tomkelly87Contributor I
asked in Home theater
Constant issues with Arc plus Sonos One SL

Hi there,Please forgive the spelling above! I am having constant issues with my arc and surround from my SL’s.  I connect it the arc and then the SL’s and there are constant issues. Sometimes they work sometimes they don’t. Then they connect for surround then the app doesn’t recognise them. It’s been a pretty painful experience so far to be honest! Another strange issue is that I can only connect my system when my phone is on the 5G band of my router and the app is on the 2.4G. If my phone is on the 2.4G the same as the Sonos then it’s doesn’t work. I’ve tried connecting one speaker to my router. I’ve tried re setting everything and starting afresh probably 50 times. I’ve read threads and gone through everything on the Sonos help and advice.  Does anyone know how to fix this? All I want is my arc to work with the SL’s as surround!  Very much a first world problem but a frustrating one nonetheless! cheersTom  

1
Annazel S
3 years ago
R
Romain P.Contributor I
asked in Components and Architectural
Play:1 qui grésille

Bonjour,Je suis l’heureux propriétaire de 6 enceintes play:1 et suite à un changement de box pour passage à la fibre et plusieurs manipulations, une des enceintes grésille maintenant…Pensez-vous que cela puisse être réparable?

1
Mark P
3 years ago
T
Tall ManContributor I
posted in Controllers and Music services
YouTube Music

With the forthcoming (reported to be late 2020) demise of Google Play Musoc, is there an intention for Sonos to support YouTube Music free version? If this has not already been considered, how do I ask that it is? Many thanks, Ben

5
A
3 years ago
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