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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27423 Topics
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saintpaulieContributor I
posted in Components and Architectural
Sonos keeps cutting out.

My Play:5 keeps cutting out randomly. The music in the app appears to be still playing (the time carries on) and when the play:5 comes back it is at the new timeframe (not where it cut out). If I play the same music in different rooms the music only cuts out on the Play:5

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Simon B
3 years ago
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Joe BellofioreContributor I
posted in Controllers and Music services
YouTube Music

Hi team,I’ve successfully transferred Google Play to You Tube Music, I’ve succesfully added You Tube Music and actviated the account on my Sono’s account.However, when I am using the Sono’s app, I cannot search for any music via You Yube, not by artist, playlist, nothing.In the Browse section of the Sono’s app, I am able to see You Tube Music, but only Playlists appear and nothing more.When I access a Playlist and try to play, it comes up with “Unable to play ‘Song Title’ - access is denied. Appreciate some guidance and assistance here. 

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Annazel S
3 years ago
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AlephOneContributor I
asked in Components and Architectural
Sonos Move not working correctly.

My Sonos move displays in the app but does not display battery charge and won't enable status lights or touch controls. I've tried full turn of but still won't display correctly.  

4067
Paul A
3 years ago
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HrocherContributor I
asked in Components and Architectural
Terrible sound quality line in pro-ject to Play:5

I have just connected my brand new Pro-Ject Debut Carbon to a Play five. Very bad sound. Have to play almost 100% to hear anything. Any good quick fix?

4897
H
3 years ago
Andor
AndorContributor II
posted in Home theater
Sonos devices disconnecting

Hi, I’m new to the Sonos ecosystem, I have a question to ask: when I’m not using my Sonos setup (at night) the devices disconnect from the network or whatever and there are question marks in the app where it says what kind of devices do I have in my room. Is this normal? It’s some kind of a low power mode feature? 

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106rallye
3 years ago
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MarkursiContributor I
posted in Home theater
Problem LG 47LA7909 with Beam

I have a LG 47LA7909 TV and a Beam with two Play:1 for Stereo Sound.In the App you should be able to set up the TV for the Sonos System by plugging in the HDMI cable to the ARC port in the TV.Sound is already playing after I activated Simplink on my TV but I cannot control the TV with the app, nor the volume with the TV remote, due to this set up error in the App.It says that no HDMI ARC connections can be detected.Reseting the TV hasn't worked eitherAny ideas for a solution?Thanks in advance!Markus

10810
Ken_Griffiths
3 years ago
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nacunisAvid Contributor I
asked in Controllers and Music services
NAS drives & Sonos

I am trying to simplify life so that multiple PCs can update music library and update Sonos.  A networked drive connected to 2 PCs would both need to update the music library.  Does this work with Sonos V2 and are there any issues with multiple PCs adding to the playback queue in different rooms.  This is a “music is locally stored question”. 

3094
Airgetlam
3 years ago
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LungLeeContributor I
posted in Components and Architectural
Sonos Speaker to be restarted every day to get found.

Hi, Sonos Play 5 connected via LAN, another Sonos Play 5 in another room vis WLAN.Every morning Sonos system cannot be found in the network. After speakers get disconnected from power the appear in the network.  Anderl 

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Stanley_4
3 years ago
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Simple PandaEnthusiast I
posted in Advanced setups
Will Sonos S2 support RSTP or newer STP path costs?

One of the consistent issues I (and many network implementors) have with Sonos equipment is dealing with the older/pre-standard STP path costs Sonos equipment presently uses (10 for Fast Ethernet vs the  commonly used 19). This is especially problematic with when multiple tiered switches are installed on a network and path cost modification isn’t practical. Unifi (Ubiquiti) based switching networks can be especially problematic in this regard. Unifi switching can be set to STP or RSTP, but path costing can’t be edited persistently. With Sonos S2 coming, are there any plans to modernize / update the spanning tree implementation to support the current STP path cost standards, or better yet, support RSTP?

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P
3 years ago
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Sean_72Contributor I
asked in Controllers and Music services
Some music sources not working

my SiriusXM won’t play on Sonos. “Unable to browse music”. 

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S
3 years ago
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JamesWessexContributor I
posted in Home theater
Unreliable phone connection to Sonos

I have a Google pixel 3a which I use to connect to my two Sonos One SLs. Occasionally it works perfectly, and when I am in the middle of using it (e.g. go to change a song) it is usually fine. However, when I first begin to try using it, it almost always fails to connect. I close the app and reopen it but doesn't help. It always seems to take a few minutes to get going. I get a variety of error messages, most often 1001 or 1002. My partner has a Google Pixel 5 and never has this problem Can anyone help? I saved up for a long time to afford good speakers, and it's very frustrating to have them malfunction all the time. Thanks,James Diagnostic ref: 1932698396

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J
3 years ago
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LittleRoadEstatrContributor I
asked in Components and Architectural
Music Stuttering and system unreliable.

We've recently moved to a much larger home and with it, we've expanded our system. As we’ve expanded the Sonos app has been unstable in the grouping, playing, stopping the music.   For example, when trying to launch music everywhere, I often get errors that Sonos is unable to connect or the device is not available to try again.  When music is playing, speakers cut out.  This is so apparent when there's only 1 speaker in a room. Here's the setup 1)  Office1 and Office2: 1 Move and 1 play:1 each office2) Great Room: arc, sub g3, 2x only3) Amp general space4) Amp poolBedroom Beam Bathroom play:1 Billiards: play at, sub g2, 2xone Martini room: 2x oneSL Kitchen play:1 Dining room play:1 Foyer play:1 Network:Verizon gigabit Fios connected toNetgear Orbi wifi6 meshDisconnected apple homelit integration and Alexa integration.  I've disabled the assistants. I've tried connecting using Sonos net and via WiFi.  The arc stutters when it's hard-wired to the  Orbi satellite that is hardwired to the

1181
Simon B
3 years ago
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failingContributor I
posted in Controllers and Music services
Songs on phone just won't play through Sonos

New android phone.  I’ve copied music files onto phone, and can play them without problem using the built-in audio player.  Inside Sonos, when I browse songs “on this mobile device”  I see the songs (files).  I click on any file, and a message pops up from inside Sonos indicating ‘song name’ is no longer available on ‘phone model number’.  Replace ‘song name’ with any song I select, and replace ‘phone model’ with the long phone name.  I just don’t understand.  I’ve done a chmod of the files to make sure they are permissioned as readable by all.  Please don’t suggest things like keeping the music library on my old phone.  I want to trash the old phone.  The only solution I’m looking for will allow me to store the music files on my new phone and play them on my Sonos system (which the new phone can see).  Note that I can easily control my various speakers through the new phone if the music being played has been queued up from the storage location on my old phone.  But that won’t be a via

21523
Annazel S
3 years ago
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Rhz1971Avid Contributor I
asked in Advanced setups
is there a way to add more than 2 surround speakers

Hi guysOut of curiosity.  I have a sonos surround system with one Sonos Arc , 2 Subs Gen 3 and 2 Sonos one SL as surround speakers. I wonder, is the a way to connect two additional One SL to the same system ? A few weeks ago they upgrade the S2 to connect two Subs. I did buy another Sub Gen 3 and it is amazing how the system improves with two subs. I would like to add two more SL but I think us not possible.  Will it be ??

51172
Airgetlam
3 years ago
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Gromit2007Contributor I
posted in Components and Architectural
Move battery discharges quickly when fully off (long press and chime).

Purchased a Move less than 3 weeks ago and I'm very happy with the addition to my Sonos collection, but I am not happy with the Move’s discharge of its battery when in shutdown - down to 16% after less than 2 weeks in the fully off state. Also when in standby, it wakes up unnecessarily whenever the Sonos app is opened. Any other modern battery-powered device when in shutdown (eg laptop, phone, tablet etc) will self-discharge of course, but to a much lesser extent, probably up to 10% a month, certainly not losing 84% of charge in 11 days like the Move does. It's definitely off and dead to the world (shows ‘offline’ in the app) when it is powered off (long press and chime) and when powered up from that state it takes time to reconnect to the network, which is what's expected from fully off.I have asked for a return and refund from the shop but I have been asked to submit a diagnostic by the shop in order for Sonos to determine whether it is faulty or working as designed. As I didn't see

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Simon B
3 years ago
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HjälmarContributor I
posted in Components and Architectural
"My Music" tab error ' We've encountered an problem.

Recently I have changes my iMac and had to re-synchronise my music with iCloud. Ever since I have done this the My Music tab within Apple Music doesn’t populate my own music anymore. I am able to listen to Radio, New and For You, however even after Reauthorise Account and deleting account My Music this still doesn’t populate.  I have called the helpdesk and they claim it has to do with issues with the iOS version I am using, a beta version. However, this is not correct, the iOS and macOS are both official released version and up to date. It has been 3 weeks now without being able to use my Sonos system to listen my personal music. By this time any synchronisation between Apple Music, iCloud and Sonos should been completed and ready for use.  Any one else seen this issues, and knowing how to resolve this? 

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Simon B
3 years ago
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LaxDadContributor I
posted in Components and Architectural
No Power to Sonos One

Just purchased a second Sonos One to create surround sound.  Plugged in and powered on.  At end of the process to connect, it stated it needed a software update.  At end of update, it had an error message that mentioned unit did not update and to unplug.  I unplugged let it sit for about 10 min and plugged back in.  Unit will not power up.  Have tried multiple outlets.  Plug is secure.  Anyone else experience this?

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Annazel S
3 years ago
A
Ag2020Contributor I
asked in Home theater
Sonos Arc Trueplay tuning problems

Hi, Recently got a Sonos arc. Wired up ok, but sound is really poor. Worse than my beam. Think it may be faulty. Tried to run the trueplay tuning.  Initial wave of sounds are ok. End up with a green circle on my iPhone,  then tuning just gets stuck on ‘listening to test tones’. I am guesssing some speakers are not firing and so the tuning can’t complete?Any advice appreciated.  ThanksA

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A
3 years ago
Kalisz01
Kalisz01Contributor I
posted in Controllers and Music services
Radio not working Rmf Fm

Hi i can’t switch my favorite  Radio Rmf Fm and Radio Zet its polish radio. The radio does not work when I updated the application . Please help me

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P
3 years ago
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Markus80Contributor I
asked in Components and Architectural
Cant add sonos device

I cant add the sonos beam to my Network. I have a new router so i had to install a new Network and the play 1 was not a problem to add, but the sonos beam cant be added!! When trying to connect the beam the app finds it and starts to ”prepare” but then loses the conncetion. I have tried it several times but with the same results. All devices (iOS) is updated, i have tried with wire, i have tried everything that the sonos ”help page” tell me to do but nothing works!! What do I do???

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UKMedia
3 years ago
C
ChasAvid Contributor I
asked in Components and Architectural
Sonos Now Silent...?

So a couple of weeks ago I changed he name of my PC to remove confusion with another one running in the house.  Sonos and my music was stored on the machine I changed names on, and now when I try to play music Sonos tells me it can’t find the server and quotes the previous computer name….I suspect it has to do with that computer name change. How do I sort this, please? Cheers

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C
3 years ago
J
Joe CContributor I
asked in Components and Architectural
Music not playing

Having intermittent issues for the last month or so.  System includes a connect amp and wired speakers. I launch Sirius app and will get message: unable to connect. After a few tries it works, but super inconsistent. Same thing happens with Pandora.  anyone else having this issue?  Thoughts on how to troubleshoot?

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Airgetlam
3 years ago
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leeninContributor II
asked in Components and Architectural
Need Sonos to Remove a Dock That Has Shown Up In My System

I had a dock that I was using just to charge my old iPod and I removed it before I switched over to S2.  I see that it has now reappeared on in my system on the webpage, not on the app. I cannot remove it and my thought is that this is what may be causing my system’s problems. Can someone please remove it for me?  I have unplugged the dock totally and I am using a regular charger cord.

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Airgetlam
3 years ago
F
freeberg_Contributor I
asked in Components and Architectural
Playback reliability sucks

Hi, I went from never having issues with playback reliability to either A) pausing and restarting a few seconds later every few minutes or B) giving an error message (it varies but usually about playback starting elsewhere) and just stopping.  This never used to happen, but issues started around the time I upgraded my WiFi to Eero and switched my primary streaming service from Google Play to Spotify. 

421
Airgetlam
3 years ago
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DeacinJaxContributor I
asked in Components and Architectural
Need a Smart Person to Save my Orbi Sanity

Ok, I’ve checked several threads and spent 2-3 days on my issue.  Hopefully someone smart out there can help!  How about this one:  I connected my new AMP to my Orbi Wifi and everything was great.  Then when I connected a new Five speaker, that worked well.  However, the speakers connected to the AMP no longer have vocals on the music (only background music, which sounds fine).   I have troubleshot everything… the speakers, the AMP (Sonos gave up and sent me a new one but the issue persisted), and I even swapped out using my Verizon router and connected straight though the Orbi.  Worth noting I also have an Orbi extender.    I can see that the Amp is on 2.4G, and the Five is on 5G, and Sonos reps think that could be an issue.  But there seems to be no way to correct that. Any suggestions at all are welcome, and I am looking for a holiday miracle!

421
G
3 years ago
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