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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26364 Topics
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Gavin KnightContributor I
asked in Components and Architectural
Sonos not working on my app

My Sonos is not working after rebooting WiFi  and rebooting the app

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E
3 years ago
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User691981Contributor I
asked in Components and Architectural
music turns off

I have my Spotify account connected to my Sonos and play background music for my dog when I leave the house. When I come home it’s off. Shouldn’t it keep playing? How do I make sure it stays on? Thanks. 

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H
3 years ago
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KevinRyanContributor I
asked in Components and Architectural
Following 12.2 Update the “Line-In” is no longer working

Following the update to the IOS Sonos app v 12.2 the “Line-In” is not playing sound through any of my 8 devices.  Prior to the software update it worked flawlessly.  Is anyone else having this issue?  You can see a typical play back in the screen shot.  The dancing bars look normal for play back.  All other sources play back normally.  It’s just “Line-In” that isn’t working and it’s driving me nuts! 😂👍🏻 I have tried the following:unplug all components and plug back in (power) unplug lan cables from Port to Lan Router and plug back in Unplug RCA cables from all components and plug back in     

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J
3 years ago
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pswinnyContributor I
asked in Components and Architectural
Alarm playing wrong radio station

My Sonos alarm has started playing random radio stations instead of the one it is set to! I have the alarm set to be BBC Radio 6 Music. but some mornings it plays Radio 2, othertimes Radio 4 and last week Heart FM. On each occasion the app on my phone says it’s BBC Radio 6 Music, but that’s not what’s playing. If I stop the radio and then just press play again a bit later, it plays whatever radio station it was playing earlier, whilst saying it’s Radio 6. It’s very strange and annoying! Any suggestions?

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3 years ago
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jimsodaContributor I
posted in Components and Architectural
Devices keep dropping off after S2 update

So when I initially updated to S2, it took me forever to get my old Play 3 and Play 1 to work. Had to use ethernet and it took 3 attempts to get it all working.Another upgrade yesterday and everything is gone. So I started adding them in again. Added 3 first. Seemed OK. Added 1 and the 3 disappeared. Tried again in different order and same thing happened. Quit app and restarted. Added 1 again. Started playing music. Quit app, restarted app and could not find Play 1 even thought music was still playing music. As well, all favorites were gone from the app. So at this point nothing is working. Tried 5 times to add devices in and they keep disappearing. Yes I have restarted the router. And no I don't want to tear everything apart to move them to my router and use ethernet. Very frustrating to have to work this hard when it was all working

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Airgetlam
3 years ago
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donny312Contributor II
asked in Components and Architectural
Challenges reverting to S1

Upon upgrading to S2 I learned one of my play 5 Sonos speakers is incompatible.  So I reverted to S1.  Reset all speakers, got 4 of 5 speakers back.  Easy enough. however, whenever I try to reconnect my Sonos Connect, S1 can’t find it.  More so, after an attempt To reconnect S1 loses the other 4 speakers and can’t find Sonos on my network AT ALL.   this is easily fixed too; connecting any other speaker by Ethernet quickly finds the 4 “lost” speakers.  But I still can’t reconnect the connect!  I’ve tried resetting it multiple times, locating it via Wi-Fi and Ethernet.  All attempts result in S1 “losing” the whole system.Any ideas?

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3 years ago
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DJ ClarkyTrending Lyricist I
asked in Controllers and Music services
Mixcloud uploads not playing through Sonos

I have always been able to play Mixcloud DJ sets recorded and uploaded to Mixcloud on Sonos.  now it says “unable to play” and jumps to the next Mixcloud upload on my  Mixcloud uploads, this one also does not play and so it skips to the next one. On and on.  I have de-authorised and re-authorised the account link a few times - didn’t work.  what a pain!! 

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4
3 years ago
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PRPContributor I
asked in Speakers
How to turn off volume normalization when streaming from library.

When streaming lossless ripped CD’s from my NAS to my Play 5, the volume of quieter tracks is boosted.  This is especially evident when listening to live performances where softer between song dialog is tracked separately.  How do I get Sonos to stop adjusting the volume and just play the music as It was ripped? Thank you,

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3 years ago
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mikesukoContributor I
asked in Components and Architectural
Is the beta program a source of problems?

I’m among the many thousands who like my “older Sonos” products and very much abhor the bungling that has ALWAYS characterized Sonos software - e.g., “Would you like to upgrade?” “No!” “Well, you have to!” “OK, then.” … Upgrade fails! | OF COURSE, it went from defective and deficient to nearly putting Sonos out of business earlier in 2020!Someone using this users-help-users-because-can’t-or-won’t forum said that s/he only got past this - which I am currently experiencing - by exiting the beta program.I didn’t believe it an hour ago, but now I’m ready to try ANY WAY of proceeding that might bring back sound to my trusty (until all this) Play:1.The software is such a mess when one has Gen 1 products that I believe that Sonos should do one of 2 things. Stop forcing upgrades and put out a piece of “legacy software” (maybe, the last, best version of pre-S1) and try to get away with “This product will no longer be updated by Sonos nor supported by any of its employees.”Alternatively, build i

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Smilja
3 years ago
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Invest01Contributor I
asked in Components and Architectural
new sky q router - cant find speakers

Hi, ive just had my router “upgraded” by sky to the Sky Q router. I can’t manage to get the network to find any of my speakers. I’ve tried connecting via wps and also via wired Ethernet connection. The app can’t locate of any them.reading about this issue it seems a common problem. I’ve tried to stop synchronising 2.5hz and 5hz by logging into the admin page on 192.168.0.1 but this hasn’t worked.Any ideas?! My 3 kids fall asleep listening to music every night so this is beyond frustrating!! 

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Paul A
3 years ago
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local yokelContributor I
asked in Components and Architectural
Sonos PLay 1 - White LED has got very Dim.

The LED on one of my Play1 speakers has got very dim, almost to the point that you cannot see it lit at all. The Play 1 works fine but all my other room Play 1’s have nice bright white LED’s.I have tried powering the Play 1 off and on, and also have tried deleting and adding it back into the system, but this makes no difference.Is this a hardward issue?Can it be fixed?

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Simon B
3 years ago
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m1majContributor II
asked in Controllers and Music services
Apple Music content is missing from Albums.

A couple of days ago I went to play an album from my Apple Music library though my Sonos Connect, and could not find it. Looking more closely, I noticed that the “Albums” menu item only contains a tiny fraction of my music library - almost everything is missing. “Recently Added” and “Playlists” both look OK, but “Albums” is bad. I see the same on several controllers: Windows, Mac, iPhone, iPad are all the same. Moreover, in the Windows application, when I visit “Albums”, I can browse it for a short time, and then the application terminates (the window just closes with no error message). My library looks perfectly fine in iTunes and the native Apple Music app. I left it a few days in case it was a transient effect but it persists. I have tried removing the Apple Music service from my system and reconnecting it afresh, but this does not help. I probably need a Sonos support case for this but the web site suggests that I try the forum first. I generated diagnostics 641008197 in case

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controlav
3 years ago
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daveqContributor I
asked in Components and Architectural
Sonos network instability / Sonos not found.

I am a long time Sonos user.  I have numerous Sonos products in two homes.  It has worked beautifully until this week (4/27/20).  On 4/27-4/28/20, my IOS app could not find the Sonos network and kept showing the message System Not Found.  I tried rebooting devices, downloading updated app, even called Verizon to inquire if they had updated any router settings recently.  No luck.  I called SonosTech Support and the tech was very helpful.  We eventually got the app running by connecting a Play1 directly to my router with a data cable.  Rooms began appearing and then I lost the phone connection!!  However, the Sonos network again became unstable and many devices simply would not appear in Rooms and some that did would not play.  Later, after reading about the Legacy S1 products and the impending upgrade, I decided to unplug all of my S1 products which were five Connect-Amps.  Miraculously, the Sonos network came right back and Rooms once again appeared.  It has been stable for 24 hours an

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3 years ago
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John TropeContributor I
asked in Home theater
Directional HDMI with the ARC

When connecting a directional hdmi cable between the tv’s eArc port and the Sonos Arc, which direction should the arrow go? Towards the tv or towards the arc? My first thought was that the sound goes from the tv to the arc, but someone told me the opposite. Just looking for clarification. Thanks.

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melvimbe
3 years ago
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Rlspurs31Avid Contributor I
asked in Components and Architectural
Sonos compatible with Xbox series X

Hi guys I’ve just brought the Xbox series x today not realising it doesn’t have an optical to connect to my playbar , I’ve the playbar , sub and two play ones in my lounge , I’m absolutely gutted I can’t go through my Sonos , tv speakers very very poor lol does anyone know of any adaptors that would work ? I’m a total novice when it comes to technical terms so please explain and direct me , cheers guys , stay safe 

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3 years ago
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garfContributor I
asked in Controllers and Music services
SONOS Radio "unable to play 'Rock Pantheon'- the associated service account was not found in your Sonos system"

Hasn’t worked at all today, Nov 10th 2020. Only trying the ‘branded’ sonos stations, “Rock Pantheon, Alternative Energy, etc” I’ve reset all speakers, reset wifi/router, reset fiber modem.  All other sources work as intended. Submitted diagnostics: 720274124

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M
3 years ago
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russk21Contributor I
asked in Components and Architectural
Option to add Boost does not appear on IOS Sonos App

Sorry to bother everyone. Just got a Boost. Sonos says go to Settings/System and click on the “Add Bridge or Boost” but that option does not appear. Have a screen shot to prove it. I know I can’t use desktop app so used IOS. 

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Airgetlam
3 years ago
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LynusContributor I
posted in Home theater
Sub Gen 3 ticking noise

Have a generation 3 sub and it has a persistent ticking noise. Sub is sat on carpet and has been moved to three different places. Its paired with the beam but still ticks constantly when listening to anything. Sub is exactly one week old Any ideas ?

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Paul A
3 years ago
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juranjonesContributor I
asked in Components and Architectural
Sonos Boost drop out

Seriously getting over this product. Over 2 years of constant drop outs and skipped songs. I have purchased a boost, fixed the problem for a week and now the system was worse then before! Seriously how do I fix this or have I wasted over $1000 on useless products.

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Airgetlam
3 years ago
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ManikcContributor I
asked in Home theater
Wifi not found for Beam

I am having issues connecting beam with my wifi. I have been using the same wifi with beam for more than 6-7 months and no problems. But all of a sudden, I can't access the Sonos through app and the app is all grayed out giving error that no network connection. I tried restarting beam, router and factory reseting it many times, but for some reason app can't find the wifi. I also reset the app but still no success. 

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Airgetlam
3 years ago
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SilverminkenContributor I
posted in Controllers and Music services
Cannot add Sonos Radio service

Suddenly Sonos radio stopped working: … the associated service account was not found in your Sonos system. Logged out and in. Removed and added Sonos Radio. Same problem. Updated the app and the Sonos software. Same problem. Removed Sonos radio, and tried to add it again. Now that doesn’t even work. Clicking “I already have an account”, result:error, problem authorizing your account. Clicking “I’m new to Sonos radio”/“create account”. Result: no result was found for this page (browser).Yet another problem with Sonos...

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Airgetlam
3 years ago
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Chris SchenfeldtContributor I
asked in Advanced setups
Sub - does it require wired ethernet

I was a bit surprised that connecting Amp to Arc required they both be connected to wired ethernet. It wasn’t a big problem - just required some wiring.Now that I’m preparing to purchase sub, am I going to have the same requirement - or can sub complete my home theater via wifi?

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3 years ago
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WebopperContributor I
asked in Components and Architectural
Random Volume Changes

I have seen where this has happened in the past, but haven’t found anything relevent to my situation.  Seems the volume -- especially on by playbar -- changes up or down for no apparent reason.  It has also happened on my Play:1 a couple times.Diagnostic is at 1591053599.I have reset the playbar and the internet/wifi and still happening.  Let me know if diag says anything.

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Annazel S
3 years ago
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philmcareeContributor I
asked in Home theater
Sound cutting in and out on surround sound for music but not tv

When I set up my two Play One SLs as surrounds with my Beam the sound cuts in and out when playing music from any source however works fine when watching the tv. Sonos Support suggests that this is a network issue and I should put my router into Bridge mode as I use a Google Wifi mesh network.Has anyone else had a similar issue and managed to resolve it? Many thanks,Phil  

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Simon B
3 years ago
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Steve888Contributor I
asked in Controllers and Music services
iTunes ripped CD's

Hi!The majority of my ripped cd’s in my itunes library are grayed out in my Apple Music library inside the Sonos app and therefore can’t be played on the new Sonos speaker I just purchased.  However, everything I ever purchased on itunes can be played.  Can you help?Thanks in advance.  Steve

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Annazel S
3 years ago
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