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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27564 Topics
samuelward
samuelwardAvid Contributor I
asked in Advanced setups
Setting up Sonos acress an access point

Hello,I am trying to understand if something is possible before buying the equipment. I am trying to set my parents house up with Sonos across the house and an outbuilding. House is working great, obviously very easy and pleased how it’s all working.Now for the outbuilding I was thinking of running an Ethernet from the house Virgin router to an access point (AP) in the garden building. Something like an Archer C6 AC1200, for context this is about 35m away.  Reading online this should ‘extend’ my wifi to the garden building. I had previously considered a PowerLine Adapter, but I suspect this will have issues because the outbuilding is on its own Consumer Unit... I am assuming that if the AP has the same ssid and password, setting up a new Sonos or two would be simple enough, and I’ll be able to see and control them all together? (Bit of an amateur when it comes to home networks)

133416
Corry P
3 years ago
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Sun-TzuContributor II
asked in Portable speakers
S2 & Roam for a S1 System

I currently use the S1 app. Unfortunately I have 2 Play Five’s that I have yet to upgrade but I wish to do so but not been a priority. I wish to buy the Roam and I wondered if I can just download the S2 app and set up the Roam or if I need to have already switched my whole system over to the S2?I’m going away on holiday in a couple of weeks and don’t wish to wait on getting the Roam if I can help it.

3285
T
3 years ago
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codywrobertsContributor I
asked in Home theater
Power Outage Connection

My power was out for a day and now my system will not connect to my sub and play 1 surrounds.  now my living room says ?+?+?.  I have tried everything and please help.

2135
Stanley_4
3 years ago
A
aji777Contributor I
asked in Controllers and Music services
I can't play music from YouTube Music

I am a premium member of YouTube Music and I have successfully added the service to my Sonos app in Android.However, when I try to play music from YouTube Music it is showing a message that access is denied. Please help. Thank you.

21601108
A
3 years ago
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TmondhallieContributor I
posted in Home theater
sonos arc keeps losing atmos

I have seen a few similar questions but nothing exact.I have my Arc connected to my Samsung Q70 via the Sonia provided HDMI cable. I never had an issue getting ATMOS vis apps such as Netflix - but recently I can only get 5.1 sound and not ATMOS. Does anyone have advice how to fix this? … I do understand that atmos isn’t available on all platforms / shows.

544
K
3 years ago
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DJcrazeContributor I
asked in Home theater
Not able to connect with Apple TV 4K HDR

I have Sonos arc, sub gen 3 and 2 sonos ones 5.1 speaker setup.2016 Samsung tv 65” Class KS9500 9-Series Curved 4K SUHD TV (2016 Model)(This TV doesn't have Arc in the sound settings, but has HDMI ARC input)Apple TV 4K HDR connecting using Belkin Ultra HD High Speed HDMI 2.1 Cable When using Apple TV 4K (previous version)I was able to ask Alexa from the Sonos arc to turn on n off the TV. Arc was integrated with the Samsung tv for audio, even though in the audio settings (both samsung tv and Apple TV 4K) I selected TV speakers the audio used to come from Sonos arcNow after setting up with Apple TV 4K HDRI don't think it has anything to do with Apple TV 4K HDR but Alex won't turn on or off the tv anymore definitely the sound is no longer integrated with sonos arc when the settings are set to TV speakers. I choose Sonos arc from Apple TV 4K HDR connecting via bluetooth.Any feedback is highly appreciated. Thank you 

81415
D
3 years ago
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jjododAvid Contributor II
asked in Controllers and Music services
Music Library - “No selections are available’

My system is a pair of Sonos 1’s with S2 controller. Mac OS Big Sur. After upgrading from S1 to S2 I lost acess to my Mac OS library. It resides on another drive attached to my desktop. I have tried every possible suggestion on this website and still can’t manage to get it to recognize the library. I think it has something to do with the path. When I browse for the folder on the desktop, I identify it without problem, but in the iOS Sonos app it lists a different folder. If I try to force add the folder by typing in the path, it won’t recognize it. Any ideas?

14572
R
3 years ago
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gemamaj255Contributor I
asked in Speakers
Sonos Five turn on / off everyday lifetime impact

Hi!I have 2 Sonos Five in stereo pair connected to a power strip in order to turn on / turn off the speakers.I’ve read that turning on / turning off ervery day could affect the internal circuits, that it would be better to have the speakers every day connected.I usually listen music around 2 - 3 hours per day, and the rest of the day are turned off.Do you think this could affect to the lifetime of the product? Is better to have it turned on? 

2282
James L.
3 years ago
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LitiGator78Contributor I
asked in Components and Architectural
Sonos One Buttons and Lights not working

I have a Sonos One that we use outdoors. The buttons no longer work and the display lights won’t turn on. It doesn’t respond to the wake word. However, it still appears in the app and can be used to play music from smartphones. I’ve gone into the Sonos app and the display lights and buttons are enabled. I’ve tried disabling them and enabling them again but they still don’t turn on. Any thoughts?  Is it possible that it’s a hardware problem?

7002
Corry P
3 years ago
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Starman007Trending Lyricist I
asked in Controllers and Music services
Sonos 13.1

Hi,I have upgraded both Sonos 2 (13.1) and Sonos 1 on my iMac; but now i have lost my music library.II have now spent 3 days trying to reload the library to Sonos and every time i get either a1002 or my iMac is blocking Sonos access message. I spent 2 hours on the phone with one of Sonos’s support guys and achieved nothing.Everything worked perfectly prior to the download of the new Sonos version (13.1). To my knowledge nothing has been changed on my computer.Actionstaken:Norton Anti Virus removed from computerIMac Anti Virus turned on and off - neither workFile Sharing turned on and off - neither workedinternet Router turned on and off 4 timesNew Sonos 2 and Sonos 1 downloaded several timesAccess  to music file, access to iTunes access to Music all selected and all failed to load library.Does anyone know what is causing this problem? 

39818
Corry P
3 years ago
M
Mann55105Contributor I
asked in Controllers and Music services
spotify connection lost

Diagnostics code: 800228317“Unable to plant SONG - connection to Spotify was lost” is haunting me. I’ve re-authorized within the app, and can play Spotify directly on my iPhone / ipad on the same wireless network. And I can search spotify through the Sonos app. A recent failure is at the diagnostics code submitted. Appreciate any help Sonos may have...

922
M
3 years ago
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Jason CaleroContributor I
asked in Controllers and Music services
Radio dropouts

Hello, I have a weird issue where I can be listening to a radio station and when someone else on the network opens the S2 app - playback stops for a few seconds before coming back on again. Does anyone have any ideas as to what would cause this? It seems to only happen with radio (Sonos Radio/TuneIn) The network consists of several Connect:Amps and a Playbar all hardwired (individually) direct to a gigabit network switch which has a single uplink to the main router. There’s also a Sub which connects wirelessly. I’ve isolated the network to only have Sonos on it and the issue still appears. Broadband speed is good. Any help appreciated!

676
J
3 years ago
K
Keith_CContributor I
asked in Controllers and Music services
Albums do not show in MyCloud Home library

I have installed a NAS drive and My Cloud Home on my Sonos.  I have dragged and dropped all of the music albums in my iTunes library to the NAS drive.  Almost all of them are then available from the Sonos My Cloud Home library menu, and play normally.  However, there are a few music which will not show up in the My Cloud Home library menu - even though they are present in the data files on the NAS drive.  I have deleted and re-loaded the data more than once - but the same few music albums refuse to be available in the My Cloud Home view.

50913
Corry P
3 years ago
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HartigEnthusiast I
asked in Components and Architectural
IDAGIO app crashes

Hi there,After the latest (very long awaited) Sonos app update, my IDAGIO app now crashes each time I try to connect it to the Sonos system (Sonos Connect).  I’ve contacted IDAGIO support and they direct me to Sonos since all the inquiries came after the update.  I’m using the latest version of iOS.  Honestly guys, you’re not that much lucky with your app ☹️

30618
H
3 years ago
Rich_S
Rich_SContributor I
asked in Components and Architectural
controller shows music playing that isn't

I use android and my wife uses ios. We have a number of speakers and love them. The issue is better described by an image.I have several wireless access points spread over my house. My speakers are on a designated SSID. They work fab. On occasions I get major dropouts. I have a strong 200mbps setup. To try to improve my network I have attached the two speakers on the opposite sides of my house to a physical connection. Since then, I keep getting this issue. My wife selected music on her iPhone. If I go to change anything, music or volume I see music playing on speakers not selected on my controller. The only way I find I can resolve it is to go back to music and select another selection. Another track. It sorts itself out then. It doesn't mater what source I select. I use SONOS radio, Spotify and my Synology NAS. They all give the same result. I am considering removing the physical connection to see if that goes back to normal. I would like to configure my network for the perfect SONOS

875
Corry P
3 years ago
F
fittipaldiContributor I
asked in Components and Architectural
Repeatedly asked to reauthorize Sonos Radio

This happens about once a week. In the Sonos app, choosing our favorite station from “Recently Played” or Sonos Radio” results in an error message and prompt to “Reauthorize Sonos Radio.”  Its very annoying to have to do this every week.

14992
5
3 years ago
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The kidContributor I
asked in Home theater
Arc/Amp/tv/ceiling speakers

Having problems connecting/setting up my system. I can connect them all and all work but not together and when I search for my products on the app it can only find each product separate. Phone finds amp iPad finds arc neither finds the other.

1018
buzz
3 years ago
B
brad kContributor II
asked in Components and Architectural
Sound distortion when Connect added

I recently added a Connect so my Klipsch Sixes could play the same music with my Play:1’s. I’m using the phono outlet on the Sixes and line out on the Connect (the optical is broken). If I play the music very quietly it doesn’t sound bad, not great but not bad. As soon as I turn the volume up there is an incredible amount of distortion in the Sixes and I can’t figure out why. Any advice?  I want to crank all of them at the same time.  

492
B
3 years ago
T
T89Contributor I
asked in Portable speakers
Sonos Move Bluetooth Unable to Connect

My Sonos Move would not connect to my computer via Bluetooth. It worked previously. So I deleted the instance and tried to re-add without success. I would press the join button, Sonos Move would appear in my device list, I select, then I get error, “Unable to Connect”. So I moved to my Wi-Fi, no issues. So I thought my computer’s Bluetooth dongle was bad. I went to connect to my phone and that’s when I found the problem. Sonos Move was already connected to my phone. I disconnected from my phone, pressed the join button, and my PC connected to the Sonos Move again. Even though the Sonos Move stores up to six devices, it automatically connects to the first device it discovers.  I have a Bose Soundlink and it immediately announces which Bluetooth device I’m connected to. Is there a way for the Sonos Move to tell me which Bluetooth device it’s connected to? If not, is there a way to put in a features request?

9223
Ken_Griffiths
3 years ago
F
FourforksContributor III
asked in Controllers and Music services
Primephonic issue

I love Primephonic, but having an issue where if I pay anything which I have set as a favourite, I get a 402 error, but everything else from the site works perfectly!

513
M
3 years ago
P
Pablo 2287Contributor I
asked in Portable speakers
new ROAM

My new Roam sound is perfect, but when on bluethooth from my Iphone, souds cut for 1 second every 3-4 minutes. My phone is close from the Sonos Roam. I do not have this issue on other bluetooth device. Any idea ?

373
Ken_Griffiths
3 years ago
M
michael23daltonContributor I
asked in Controllers and Music services
How to move a product across to a different Sonos account

Hi all!I have two Sonos speakers at home and we recently bought two speakers in the work office, which I duly set up. As I already had the Sonos app on my phone, I just linked the two office speakers to my personal account, which is fine when I’m at work (as the music usually runs off of my mac), but when I’m not in the office and someone else wants to use or download the sonos app, they would need my personal log in details.I have a Sonos account set up for the office, but I’m not sure how I go about moving just those two products to that account and off of my own personal account?

95374
M
3 years ago
S
SmithdContributor I
asked in Components and Architectural
device registered to original owner cannot be added to my network

Thsse two points may be linked or may be separate issues. I already have two devices regisfered to me which are part of my regular network,. I have just bought a third device on ebay but two problems exist first it only seems to work when connected to an ethernet cable and second i cant seem to add it to my network and when digging into the settings it shows it is controlled by the original owners emailANY THOUGHTS PLEASE?        

783
S
3 years ago
D
DavnosAvid Contributor III
asked in Components and Architectural
Sonos Boost dead or non responsive.

This is my second Boost, this one has disappeared from my system.Not getting the changing colour lights when trying to re-connect, just a plain white light.Do I just order a another one, or spend endless time dealing with Sonos support over this?I am using a Sonos Port which works properly when connected directly to my router?. 

2834
D
3 years ago
T
the_jsgContributor I
asked in Home theater
Dual Sonos Sub Gen 3 Not Recognized by Windows 10 / Dolby Atmos for home theater

Howdy,Confirmed that if casting from cell phone YouTube app to Sonos Home Theater group that Arc and both Gen 3 Subs work. However, after messing with settings in Windows 10 / Dolby Atmos for home theater, I am unable to produce any tones via the Gen 3 Subs when setup is RTX 3090 GPU / PC → LG CX → ARC via eARC.How do you get Windows to recognize the Gen 3 Subs?Any help would be appreciated!

785
Corry P
3 years ago
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