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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26738 Topics
H
High-Fi JContributor I
asked in Portable speakers
Roam not turning on

I have had the Roam since release date, I’ve been using is about every other day for work. But as of this morning, it’s not turning on. Power button isn’t powering on the speaker. Plugging in to power is also not working. Yesterday I turned it completely off with about 70% battery life. Have had a few issues with connections and audio breaking out as well. Not too thrilled with the speaker right now.

27
L
3 years ago
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landoreContributor I
posted in Home theater
Sub wifi not working, only hard wired works

My sonos sub refuses to connect to my sonos arc. The ARC and SUB are connected on the same network and will only connect to the ARC via hardware via my network and not via wifi.On the about system it says: Warning: Your wireless network will not support the use a sub or surrounds with the sonos Arc 

10
L
3 years ago
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conceptkContributor I
posted in Components and Architectural
ZenWifi XT8 (1-19-21) Firmware Update Causes Sonos System to Stop Working

The most recent Zenwifi firmware update caused all my Sonos products (except MOVE) to stop working.  I had to roll back to previous firmware.  Once I rolled back, everything is working fine.

40
M
3 years ago
M
Mumbo71Contributor I
posted in Home theater
Beam speaker popped?

Hi,Got several Sonos devices including an arc and a pair of ones in my lounge and a beam in my Kitchen, as well as several 1’s in my dinning room and hallway.its the beam that got the issue,When listening to any music with a bassy beat one of the drivers sounds like its popped as sounds distorted, this is a recent phenomenon, so i'm assuming its a blown/popped driver, is this repairable as i dont fancy parting with £399 to replace the whole unit.Ive never used it hard or all that much, as it was my main speaker in my lounge when i lived in a semi detached house and i was mindful of annoying the neighbours, anyone else had this issue?TIANeil

1
Xander P
3 years ago
V
VatertimeContributor I
posted in Home theater
sonos arc 2021 crackle

Playing atmos movies from streaming services like netflix works fine even when loud. But when i play atmos dvds from my samsung dvd player there is an audible crackling sound thats associated to more bass heavy scenes no matter what volume it is set to. Primarily the transfomers age of darkness blu ray is one of the worst. It only occurs during atmos. If i change the dvd players ouput to regular 5.1 it no longer occurs. Any ideas whats wrong? Ive got the most up to date firmwares and highest hdmi versions needed.

2
O
3 years ago
R
rowdyruss22Contributor I
asked in Home theater
one for all universal remote

Hey everyone, trying to get a universal remote to work for my tv and beam.  Getting the tv to work was no problem, but the beam on the other hand has not worked at all with it. So I first tried setting the code supplied by the remote manufacturer for Sonos, but that didn’t work.  That’s when I found via google that I should set it up via the Sonos app.  Since I’m using the optical plug, it asks to setup the remote.  So I click through and it says I should just have to peer + volume, but that still doesn’t do anything.the remote was coded to work with the TV, it’s an older plasma so I don’t have an ARC hdmi plug.  Any thoughts on what to do?

1
Airgetlam
3 years ago
M
MuthContributor I
posted in Components and Architectural
Sonos speaker volume increases randomly during song and songs will start from the beginning after midway. Is there a fix?

Sonos speaker volume increases randomly during song and songs will start from the beginning after midway. It seems to only do it on our Pandora account. SiriusXM and Spotify accounts don’t encounter this issue. We use many Ones (Gen 2) that are all connected to ethernet. Does anyone know what the issue might be? I sent diagnostics with conformation # 1663762162. Thanks,-Brandon 

2
M
3 years ago
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samstep1974Contributor I
posted in Components and Architectural
Constantly blinking white, no factory reset successful

HI. My Ikea Symfonisk, after a power outage, the led is constatnly gast blinking white. I tried to perform factory reset, no success. Tried several times. Nothing helps to boot it and, just constant fast white blinking. Have 2 Ikea Symfonisk and only one of the failed, right after a power outage and return. I think that another way of hard \reset should exist, besides the pluging the power cord with held play button.I start thinking that the device has failed due to malfunctioning. I submitted diagnostic report with number: 1575565384, 3 hours ago. Any help is appreciated. I live in Armenia, and sending back the item to the States is not feasible. I purchased it online form the US Ikea.

3
buzz
3 years ago
W
Wes01Contributor I
posted in Components and Architectural
Sonos Amp Feature Request

Please enable the Sub in the surround mode for 3rd party speaker output.This would be a huge advantage for buyers of the Amp and would get you more purchases.It would be simple to do, it seems like its been disabled purposefully, which is a sad marketing move.Please enable this feature and make us proud of Sonos.

7
ratty
3 years ago
K
Kambot9000Contributor II
asked in Advanced setups
Precise Location / UWB Chip in Sonos One?

Hi there —Does the precise location of the Sonos unit get saved after set-up and during use of my speaker? Like exactly where it sits in my room relative to my phone that’s controlling it? If so, is this able to be exposed as a Sonos Developer who is prototyping an app?  My phone is UWB enabled. I’m just curious if the location of the speaker is able to be referenced for advanced development usecases.  Thanks everyone!kam   

4
K
3 years ago
J
JodavisContributor I
asked in Components and Architectural
Sonos windows S2 controller app having glitchy graphics and smearing

This is driving me nuts! On windows 10, I've tried uninstalling and reinstalling the windows app, hooking up my sonos one directly to ethernet and changing my display settings over and over again only for the windows app to have smearing/glitchy graphics whenever i move the window or hover my mouse over text highlights. The graphics are ok when i open the downloaded app file but as soon as I reach "connect to existing system" or "new system" page the graphics get all screwed up from then on. Opening up the app and browsing the controller is a nightmare when all of the wording is smeared, flickered and smudged. Every other windows program/app displays fine. The problem only gets fixed temporarily when i re-install windows 10 and then it persists again. Someone please help me. I won't be able to purchase sonos Five speakers if this continues. 

8
controlav
3 years ago
C
CilviContributor I
asked in Components and Architectural
Air play is interrupting continuously

Hello I have 3 Sonos play1 and 1 play5I have also a mesh network TPlink Deco. The wifi signal is excellent in all the rooms and all the devices except sonos are working perfectly.There are 3 Deco unit in my house: Deco-main is connected to Internet and by Etherenet cabe to Deco-AtticDeco-Rooms is full wireless.The sonos Play-5 is connected (wireless) to Deco- Attic and it is very close to the Deco unit (about 1 meter) The 3 sonos play1 are connected to Deco-main (1 unit)  and Deco-rooms (2 units)They are all very close to the Deco units (max 2 meters) and there are no walls  between them. When I use air play, the sonos play1 connected to Deco-main is continuosly interrupting  and itimpossible to use. Other service, like listening a file from my phone or tune in radio are working perfectly. Only air play is not working and it was tested with 2 different phones and 1 McBook air  I need your help! :-(Thank you

7
106rallye
3 years ago
E
EcotoneTrending Lyricist I
posted in Home theater
Apple TV Match Frame Rate Audio / Lip Sync

New ATV 4K 2021 user here with audio/lip sync issue having to do with Match Frame Rate.My set up is ATV 4K 2021 -> Sony X900H -> Sonos Arc. All cables are 2.1 compatible.With Match Frame Rate On, I get a noticeable audio sync issue across all apps. The audio is in front of the video by approximately 2 tenth of a second but the amount seems to vary a bit based on the app, and video format (SDR / HDR / DV).If I turn Match Frame Rate Off, the issue instantly goes away and the sound remains in sync across the board.If I want to keep match frame rate on, I can get the audio and video in sync pretty close with the Sonos app through the lip sync setting by delaying the audio. However, given that the amount of delay seems to change a bit based on each app, that doesn’t seem like a viable long term fix.I've also tried the wireless audio sync calibration on the ATV but that didn't help.For now, I've just turned match frame rate off and enabled Cinemotion on the Sony TV to take care of the

1
Corry P
3 years ago
J
JuleeContributor I
asked in Portable speakers
Compatibility

Will SONOS Roam connect to Samsung Tablet - Galaxy

1
106rallye
3 years ago
R
RonEdenAvid Contributor I
posted in Home theater
speakers not synced after electricity cuts

Hi all.  Recently, we had several power cuts at our home. I noticed that after every power cut, a pair of SL one are not re-syncing. After every power cut, I have to unplug and plung them both, for them to re-sync.  I have another SL one and a 5 and all are re-syncing w/o any issues after every power cut.  Any advice on why this is happening and how to fix it? Thank you.  Ron. 

5
buzz
3 years ago
colinashfield
colinashfieldContributor I
asked in Portable speakers
Audio Technica bluetooth turnable and Sonos Roam

Has anyone successfully paired a Sonos Roam with the Audio-Technica AT-LP120x Bluetooth enabled turntable? How did it work? How does it sound? And is there any delay? Thank you in advance. 

0
D
3 years ago
M
MuggsContributor I
asked in Home theater
Beam + Sub + 2 One SL not connecting

Hello! Beam is not connecting with Sub and 2 surround's One SL. When I reset system and put 2 One Sl and Sub in another room it’s ok (2 One Sl stereo + sub) But then i’m trying to connect Beam + Sub or Beam + surround's One Sl there is problem with connecting, try one more and more, but it is not help. then It looks like Lounge Beam (+?) 

5
M
3 years ago
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s.s94Contributor I
asked in Portable speakers
Sonos cutting in and out when grouping

Hi guys,I have quite a few different Sonos products however there is an issue that I cannot seem to fix.I have an Arc set up in the living room that plays off the TV. I have a Move & Roam in different locations (Roam in the kitchen pretty close to the living room).When I want to group the Roam or Move with the Arc the Roam or Move tv's audio cuts in and out making it unlistenable.There is no issues with the network, everything plays fine when selecting any of the Sonos' individually and there are no issues when I select music to be grouped between the various Sonos products - seems to only be an issue when trying to cast TV audio.I also have a beam in the media room which has the exact same cutting in and out issue when I try and connect the Roam or Move with this beam.I have tried moving the Move and Roam in all different locations - right next to the Arc and Beam and also right next to my router, still no luck.I have also reset both the Move and Roam which did not fix the issue.A

6
Corry P
3 years ago
S
stefandallaContributor I
asked in Components and Architectural
Audio dropping out when Sony TV is off, but using Soundbar for music

I bought a Sony Bravia X90J today and configured it with my Soundbar + Sub, which was relatively easy. It works fantastic whilst the TV is on and the audio quality is great. The Soundbar connects to my Bravia via an optical cable.I also have a Play 1 in another room, so I often have the TV off and I will stream spotify through both Zones. Whenever the TV is off and I do so, the Soundbar+Sub zone audio intermittently drops out and I can’t figure out why.Software on all of the hardware items is up to date and I am certain the issue is to do with the optical cable as whenever I’ve taken it out and continued to stream music, it works. The issue also doesn’t happen whenever the TV is ON and I stream music through both zones, so it’s as if the TV is signalling something to the the Soundbar+Sub which interrupts the audio for a moment (as the other Zone continues playing the music whilst this happens).

1
Xander P
3 years ago
Baronen
BaronenAvid Contributor I
asked in Components and Architectural
Youtube and 5.1 surround

Movies that uses mp4a.40.2 codecs (when looking att stats for nerds) shows up as Dolby Digital 2.0 on Sonos even though the movies are supposedly to be in 5.1 surround.Im not that savvy on the technical side but this cant be right, right? 

5
Baronen
3 years ago
P
parretfrContributor I
asked in Home theater
connect tv hdmi arc output to playbar optical input through sonos hdmi optical adapter

Hello. My question is about the possibility to connect the optical input of my Playbar to the hdmi arc output of my TV through the sonos adapter. it’s clear form thec spec that the adapter is to connect optical on tv to hdmi on new sonos products, but I would know if is possible the opposite (connect optical on sonos playbar to hdmi arc on tv). Thank’s a lot 

3
melvimbe
3 years ago
M
Mfox75Contributor I
asked in Portable speakers
Unable to connect Roam

I got a roam as a present on my holidays but are not able to connect through bluetooth. Only a green flashing light and impossible to get it to turn blue to make the connection. I have many Sonos speakers and they all work perfectly, but I'm very disappointed that the Roam is not working. Is there any solution to get it to work, without being able to connect to wifi?Thanks

3
K
3 years ago
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LemmyContributor II
asked in Components and Architectural
Music drops on my Play5

Hi!I’ve tried to get some answer on this question many times.Today I am listening on radio stations on my Play5 and music drops like every 5min.FYI. I started the day by rebooting the system.My Connect Amp and Play 5 is ethernet hardwired, so wifi interference should not be the problem.What can I do?Diagnostic is sent: 562884770./Lemmy

11
L
3 years ago
S
ShoubContributor I
posted in Controllers and Music services
New podcast shows not visible in Sonos app

HeyTrying to see if someone has this problem, or even better if someone can figure out how to solve it.I have a few podcast apps connected to Sonos, mainly using pocket casts and stitcher. I have noticed that when I add a new podcast show to the app (I.e. Pocket Casts) quite often I cannot see that show from the Sonos app. Sometimes it fixes itself after a few hours, but sometimes it doesn't, and I'm therefore unable to play that show via Sonos. Thanks in advance to anyone who can give a hand.        

1
Airgetlam
3 years ago
S
steved67Contributor I
asked in Components and Architectural
Possible issue with Subwoofer Out on app version 13.2.2

Hi.  I’m trying to troubleshoot why I’m not getting any bass out of (2) 3 month old Niles NI-GSBSUB-10 inground subs.  A new Crown CDi 2/600 amp is getting the input signal from the 2 different Sonos Amps I tried, as well as an older Niles amp I previously used.  At this point it really seems to be the actual subs, but I’m having a hard time believing that both subs went bad at the same exact time.  I’m very careful with volume and sub volume settings, so it would seem unlikely that the subs were blown.  Could this issue be related to a recent sonos app update? 

2
S
3 years ago
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