Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27332 Topics
S
S.f.engstromContributor I
asked in Components and Architectural
speakers lose connection

Hi,My speakers go silent every other minute or second and then continue to play the music. It is not all speakers at the same time, some keep playing while others go silent. This is a problem since many years but that has increased lately and is at its peak at this very moment.

994
S
2 years ago
P
Pedro DiazContributor I
posted in Home theater
Sub Gen 3 No Sound

I have a new Sub gen 3, setup was all fine, but NO SOUND comes from it.Diagnostics Number1153778125Need Help

532
AjTrek1
2 years ago
Z
Zap220Contributor I
asked in Controllers and Music services
youtube sound levels

Please get this sorted out. We have been loyal sonos customers for ten years or so and add a new speaker annually. You must be able to keep youtube playing at the same level by now. I have faith that your brilliant techs can do it. Give it to us please!  Some videos/ audio plays at a mumble then the next blasts on at stadium concert level. Please keep them at the same volume we set our speakers. I know you can do it   This is ridiculously annoying. Thank you for your help 

2751
G
2 years ago
G
GITED75Contributor I
asked in Home theater
Dolby Atmos issues on Philips TV and Beam Gen2

Cannot get beam to play dolby atmos, constantly says Stereo PCM in the app.Running demos on YouTube and content on Rakuten.Tried all options in settings but not changing. Has anyone else come across this problem.Sonos say its the TV and Philips just take away the issue and look into it.TIA

2033
jgatie
2 years ago
bchertov
bchertovAvid Contributor I
posted in Components and Architectural
Speakers falling out of airplay group

I use my iphone to stream YouTube Music Premium to my 5 room system via airplay 2.  It used to work just fine, but since I added a pair of Fives i’ve been having trouble with the music stopping. The most common symptom is that the rooms with a pair of Fives and a room with just 1 One stop playing. This most recent time I noticed that they were no longer selected in the airplay 2 speaker group as shown on my iPhone’s airplay menu.   Anybody else having this trouble or have any ideas about what is going on? 

46516
bchertov
2 years ago
L
louis_lyonContributor I
asked in Components and Architectural
Temporary disable Sonos Amp

Hi there.I use my Sonos Amp as a multimedia amplifier, it is connected on my TV through HDMI ARC and it works pretty well, it auto plays the TV when it detects the HDMI signal. In some occasion I would like to use a bluetooth headphone directly connected to my TV and stop using the Sonos Amp.How is it possible to temporary stop the Sonos Amp?

923
L
2 years ago
T
timc995Prominent Collaborator I
asked in Components and Architectural
Can't update to 14.0

I am trying to add a Roam to my system.My S2 app tells me that it needs to be udpated, but when I “update sonos app”, it takes me to the Play Store app page.  I have the latest version.When I select “More Information”, the help pages refer to OS 14.0.  That version is not in the play store available to me.As a result, I am not able to install my Roam.  Please advise. 

1334
bockersjv
2 years ago
M
MinhlongTrending Lyricist I
posted in Home theater
sonos arc+ lg c1 arc/earc issues

HiSince i bought my LG OLED c1, impossible for me to get sonos arc work properly when i open the TV ( i have to revert to internal speakers then select hdmi arc to have the sound go back)But the worse is that i couldn't have earc: when i toggle earc in the menu it reverts automatically to internal TV speakersI'm using a ultra Hugh speed hdmi câble certifiée between the two devices, sonos arc and LG c1 up to date, i've tried all the settings possible on the TV ( passtrough, auto, bitstream, simplink, hdmi deep color etc)Is it sonos related?  

824913
S
2 years ago
T
ThingyTrending Lyricist I
posted in Components and Architectural
Sonos won't connect My Playlists after Apple One sign up

Hi, I haven’t had any problems in the past using Apple Music through my Sonos. Then we signed up for Apple One and now I can’t access My Playlists. I’m logged into my iTunes account and I can play music from Apple Music, just not my own. I keep getting the “There was a problem connecting to Apple Music try again later” message. I’ve tried reauthorizing Apple Music, but only get the problem connecting message. The odd thing is my playlists appear occasionally and it looks like the music’s in there, but it won’t play and then disappears. Any help greatly appreciated. Thanks.

604
T
2 years ago
T
ttharrisContributor I
posted in Controllers and Music services
Sirius XM Channels >500 Lost

Sonos Connect, Playbar,  3 speakerRunning in a stable fashion for many years- but in the last couple weeks lost all Sirius stations greater than Channel 500. They no longer appear in the list of available channels, and clicking on a channel from the Favorites list returns an error. The Connect is controlled by 2 updated iphone apps or via a Mac. Same limitation on all three.The channels above 500 are available via the Sirius phone apps as well as website- all using the same log-in credentials.Already deleted Sirius service via Sonos settings, and then added back with no good result.Any thoughts on a fix? Thanks!

1905
T
2 years ago
J
JrezkallaContributor I
asked in Components and Architectural
Sonos.com System Page

I have two playbars (amongst other units) that both show up in Sonos app that work fine. However, when I log into my account on Sonos.com only one of them show up. All of my other equipment, Move, Roam, Amp x 2, Connect x 2, Sub, and Boost all show up. Anyone know why my 2nd Playbar doesn’t and how to get it to appear?

302
Airgetlam
2 years ago
L
Lingo82Contributor I
asked in Portable speakers
how setup my entire Sonos system ?

Hello all!i bought ARC + SUB + 2x ONE SL and they works as surround system.Few months ago i added to my system 2x Sonos Move. I’m not able to configure them as an entire sound system. i would like to watch tv (using Move so that i can take them on my sofa) or listen music in all the living room. I’m fighting with the app, removing/adding rooms, no way!someone with my same setup?best regards 

521
G
2 years ago
T
Todd in BarrhavenContributor I
asked in Components and Architectural
SiriusXM Channel Disappeared

Can't figure out why I can't find SiriusXM Love, Channel 708, anymore. It exists on the SiriusXM app, and until three days ago, I could stream it through Sonos. Not anymore. It's not even in the channel lineup. To be clear, I can play it on my phone through the SiriusXM app, but not using the Sonos app and therefore not through my home speakers. Any ideas?

4187
T
2 years ago
L
laurasnapeContributor I
asked in Components and Architectural
play:5 not connecting. S1 App stuck in a loop

himy play:5 will not connect to S2my play:5 will not connect to S1my play:5 will not do anything i bought it to do.diagnostics: 901210391just like apple, software updates are forcing me to return and buy something new and possibly, in 3-5 yrs time, it will do the same with those products i havent purchased yet. not great beahviour so will be moving from Sonos. in the meantime, could someone from Sonos get back to me re. connectivity of said play:5 (dead play:5) etcthanksLaura

1112
Airgetlam
2 years ago
S
steff97Contributor I
asked in Controllers and Music services
SiriusXM - Unable to browse Music Favorites

I have been unable to browse my SiriusXM favorites for at least 3 days now. When i enter Sirius favorites there is a message: Unable to browse music.This error was noted on the Sonos Status web yesterday (January 21). Today it says all systems are operational… they are not. It’s till down for me.

185712
B
2 years ago
M
MyronContributor II
posted in Portable speakers
Sonos Move not showing up in app

My Move stopped showing up in the app when I replaced my cable modem/router. Once I figured out that I needed to connect to the new home network I was able to go on to the next steps on my iphone. It told me to connect to the Sonos wifi instead of my home network which I did. I then added the Move on the Sonos wifi network and reconnected to  my home wifi.Now it shows up as Portable on my iphone but it can’t access my music library (says it can’t connect to my network drive) It does work for spotify.Not only that but Portable is now the only speaker that shows up on my iphone sonos app. On my computer app the Portable doesn’t show up but all the other speakers work fine and can access my network drive.

5093
M
2 years ago
A
AgentWhiteContributor I
posted in Components and Architectural
Sonos Connect errors when playing flac files

I have been ripping my cds to flac files to play via Plex to Sonos. I have some files which I ripped a few years ago and they play fine. The new files I’ve just ripped will not play and throw an error saying files are not encoded correctly. The only thing I believe different between these files is the compression level used. The older files uses a compression level of 6 when compressing the flac, where as the new files I used compression level 3. When looking at the metadata for these files I also see the older files seem to have album artwork embedded where the new files do not. Other than that I can’t figure out what might be different in how these files have been ripped. They are both 16bit 44100Hz sample rates which is supported on my Sonos. Here is the stream info for each file.Working file:METADATA block #0  type: 0 (STREAMINFO)  is last: false  length: 34  minimum blocksize: 4096 samples  maximum blocksize: 4096 samples  minimum framesize: 14 bytes  maximum framesize: 13732 byte

1271
A
2 years ago
J
Jfuller92Contributor I
asked in Home theater
sonos beam not connecting to tv

I have just purchased the beam, trying to connect it to our TV with the HDMI arc port, but for the last hour and a half the app has stayed on the connecting page. Any ideas on what's wrong?

73111
G
2 years ago
R
rondiguandContributor I
asked in Controllers and Music services
Tunein radio station (BLVD 102.1) keeps playing ads

Since last Sonos update, my favorite TuneIn radio station doesn’t work anymore. It keeps playing ads.The radio plays well in the TuneIn app or Website.I tried adding the stream directly from http://blvd.fm/radio/live/ with no luck.I used to listen to this stations for weeks before it suddenly breaks last week after I updated to the latest sonos app on my PCThanksPhil

5186
Airgetlam
2 years ago
Jeffrey_35
Jeffrey_35Headliner III
posted in Controllers and Music services
Mellow Morning Gone! Sonos Radio HD

Mellow Morning was an original HD station and one of the main reasons my wife wanted to subscribe. We listen every morning to that. As of yesterday it disappeared. What happened? Is it coming back? Is it just because of the holiday stations? We want it back. Help!

2184
C
2 years ago
zclouditpraveen
zclouditpraveenContributor I
posted in Components and Architectural
Getting Sonos to *****. can’t connect orbi router with satellite

I have a new Orbi wi-fi setup. My Sonos now only sees the wired Sonos products and not the 2 separate Play:1 speakers. Ive tried all the 'reconnecting' suggestions from the forum with no joy. I would apprciate any suggestions as one of the Play:1 speaker sis used for Bedtime stories in my girls room as they go to sleep! *Moderator Note: Modified title in accordance with the Community Code of Conduct.*

2563
controlav
2 years ago
J
Jenifer1Contributor I
asked in Controllers and Music services
Changed Broadband network and can't connect to TuneIn

Hi Just changed over to Sky broadband and my play 1 is connected to new network but it keeps telling me it cannot connect to Tunein nor play any radio  stations via Tunein. Was working fine before network change. Tried re-booting but no luck. Any advice or suggestions?

2452
J
2 years ago
C
carlosroviraContributor I
posted in Components and Architectural
How can I get in touch with customer support in Spain?

Hi,I want to return Sanus Speaker Stand. I buyed 13/01, and is not working for me due to the huge stand up floor piece. I want to buy the wall mount instead https://www.sonos.com/es-es/shop/wall-mount-one-play1-pairBoth are same money, so I want to return the stands and get the wall mount, but there’s no way in Spain to chat or call anyone at Sonos. Seems the customer support is very bad and I’m wrting here. Also I’m trying to print a label for return and the page I get doesn’t give me the label. 

592
C
2 years ago
R
rbrownCollaborator II
asked in Components and Architectural
YouTube Music skipping tracks due to song not being encoded properly

I keep getting this error randomly, after X seconds of playing a track. The same track will sometimes play through without error, so clearly its nothing to do with encoding since its intermittent.  Very frustrating since all I play is from YouTube Music.  Diagnostic 291296562.

638383
G
2 years ago
U
UnosomContributor I
posted in Speakers
sonos play 3 dim white light

Hi i got this sonos play 3 and it is just showing a solid dim white light and i tried everything to get it to work. Holding the mute buttom down while plugging inn the power and many other things but no response from the device. The warranty was gon too so i decided to open it up and see if i could see any visible damage to any of the boards but nothing. Just wondering if anyone else has had this problem got it working again. If so i would love to know how they did it. Thx for reading ☺️

2803
G
2 years ago
Terms & ConditionsCookie settings