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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26091 Topics
Zander28
Zander28Contributor II
asked in Components and Architectural
Speaker(s) won't update

Woke up. Opened Sonos app. Attempted to stream my favorite program. App shows problem with system. Opened system program. It says bedroom speakers need to update. Tried to complete update - fails at the final step. Says try again. Made several tries. Still won’t update. Tried rebooting the two Play 5’s and the S2 sub. Still won’t update. Attempted to update one Play 5 with the other speakers unplugged. Update still won’t complete. System won’t let me unpair the Play 5’s or unpair the sub. Tried connecting left Play 5 to ethernet but system won’t let me disconnect from WiFi. What can be done to fix this problem?

6
106rallye
2 years ago
S
spaiseyContributor I
asked in Speakers
Volume randomly keeps lowering

I have a Play 5 (Gen 1) which intermittently keep lowering the volume.It is in Party Mode with a Play 3 (Gen 1) which remains at the same volume.I have submitted diagnostics: 1298325802Could you assist please?

3
S
2 years ago
M
manokarthickContributor I
asked in Controllers and Music services
Custom URL not streaming from Sonos

Hi, I am trying to add the following custom URL to sonos and stream but its not working.I can play using this URL on Chrome or in VLC player.As per VLC this MPEG AAC Audio (mp4a), 44.1Khz, 32 bits per sample.Is this stream not supported?Here is the URL - https://tamil.crabdance.com:8002/4

1
James L.
2 years ago
B
Brianc19707Contributor I
asked in Advanced setups
Can Barix Exstreamer or Instreamer be used with Sonos?

Can a Barix Instreamer 100 or Exstreamer 100 be used with a Sonos network?

1
buzz
2 years ago
M
Mike22222222Contributor I
posted in Components and Architectural
Sonos port buzzing - connected to Crown XLi800

Sonos Port causing buzzing hum when connected to a crown XLi 800 amplifier. All new equipment. Thought the Port was bad - so got a second one and the same issue occurs. I tested with different sources (ie: phone connection) direct into the amp and no buzzing / hum occurred - it is just the Sonos Port that causes the noise. The buzz / hum appears to be at a constant level even when the volume is adjusted. Does anyone have any ideas? Appreciate any comments or ideas to get this resolved. 

3
buzz
2 years ago
K
Kate BooContributor I
asked in Components and Architectural
The OS on this mobile device is no longer support

Hi, we have two ipads controlling newer sonos products - the ipads are not new but are purely used for Sonos. Yesterday both of them came up with the message “The OS on this mobile device is no longer supported”The sonos app can no longer recieve updated. To fix this, update the Os on the mobile device or use a device with a newer OS. Do we have to replace two perfectly fine Ipads to continue using the Sonos app? They are fully up to date (OS 12.9.5 i believe). As mentioned they are purely for the sonos across two of our  wedding venues (new SONOS products that are expensive). To get rid of two perfectly fine ipads seems very un eco and not right. Is there a way around this?   

6
controlav
2 years ago
P
PacManicContributor I
asked in Home theater
Set up Ray without TV

Can you set up a Ray as a wifi speaker only?So skip the steps in set up to connect the Optical cable to the TV.A Ray would fit on top of my fridge as a great kitchen stereo system :)Thanks.

1
G
2 years ago
S
SpyderlagContributor I
asked in Components and Architectural
Play:5 gen 2 doesn't connect on Wi-Fi anymore

Hi,I have a multimedia room using Sonos play:1, play: 5 gen 2, Roam and the sub. The problem is that my play:5 doesn't work anymore with the Wi-Fi. It only plays if I connect it with the ethernet cable. I reset it and tried to add it back to the multimedia room, but it didn't work…The ethernet cable is downstairs....and I bought Sonos because I wanted a wireless network!!Any solutions??? Thank you! 

1
Airgetlam
2 years ago
D
DCSTICKLEGSContributor I
posted in Components and Architectural
Ubiquiti Dream Machine

Planning to install Ubiquiti Dream Machine end of week. Wondering if there are any known issues with this router. Currently have 10 Sonos speakers on Sonosnet and 2 Moves on Wi-Fi. Thanks in advance for any input. 

6
D
2 years ago
N
NASboyContributor I
posted in Controllers and Music services
Tips for Connecting MAC to Synology NAS

I appreciate all the tips others have posted for connecting Sonos to Synology NAS on a Mac. I went through the dreaded screens in Synology File Services to add SMB1 and NTMLv1, and then restarted my NAS. But that still did not let me add a music library. On my 3rd call to Sonos Support, the Agent had me go into Mac System preferences, Security and Privacy, and then add Sonos to Full Disk Access and to Accessibility. That did the trick.

8
N
2 years ago
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Darren_JudgeTrending Lyricist I
asked in Controllers and Music services
Music Files Not Available

Diagnostic Submission 1715958179 I recently came across the error ‘Music Files Not Available’ with the sub text:[Network Path] is no longer available. The device where the music files are stored maynot be powered on, or the path may have changed.Go to Settings > System > Music Library > Music Library Setup tocheck the pathI know the path is perfectly fine as I can browse the files via my computer and the files play if I select them via Apple Music. I have rebooted my router, Sonos Controller is up to date, I’ve turned file sharing off and on again, deleted the music library from the settings and added it again, number of tracks <15k.So I have tried all I can think of with no success. 

10
Ken_Griffiths
2 years ago
M
Maciej_BrandtContributor I
asked in Home theater
Beam 2 + Ikea Symfonisk unable to pair

Hello, I got huge problem with pair my Ikea Symfonisk to my Beam 2. I already tried to restart my router and both Sonos devices but nothing changes. From Beam options I can use option to add new device but somehow nothing shows here as avaiable option to pair. Both devices are under one wifi network. Any clue how i can fix this ? Oh and i got only one Symfonisk gen 2 right now but I assumed that this would not be a problem ? Also when i connected one speeker and adding second one to the same room then somehow Sonos app create second room (same name with added number) instead of just add speaker to existing room.My diagnossis number 499631236 

7
M
2 years ago
C
chielboogaardContributor I
asked in Controllers and Music services
Spotify connect not working after update to sonos version 14.12

Hi All, Currently I’m managing about 6 or 7 sonos systems and they all have the same issue after the latest update.A lot of users use the spotify connect function that is in spotify to play music on the sonos systems. But since the last update this broke.I tested if it was the update by adding a speaker that was not yet updated which still had the feature. I updated that speaker after confirming it worked. And after update it bricked spotify connect again. Is there a solution? or is this a known issue? Kind regards, Chiel

2
C
2 years ago
M
Mike HaContributor I
asked in Home theater
intermittlently loosing sub

I had my arc and sub paired and working good. But seems after i unplugged and moved both, the sub pairs with the arc but then while using the subs comes and goes. I’ve unplugged, removed and reinstalled  etc.  can’t figure it out. Any ideas?  Sub and arc are literally within 5 unblocked feet of each other.  I’ve reset both speakers and all components of the internet - router and wifi. 

1
James L.
2 years ago
B
bicsterTrending Lyricist I
posted in Home theater
Trueplay problem since update to 14.12

I have the arc, sub (gen 2) and 2x Ones in the rear. I recently received the notification that my trueplay configuration had been reset as part of an update….super annoying.Anyway, when I try and retune the system I receive and error before it even starts (see below). I’m using iOS.This happens before the first part of the process, and I can’t seem to figure out why. When I cancel and try again I always get the same error.Has anyone else seen this issue and been able to resolve?   

5
D
2 years ago
S
surelyHungryContributor I
asked in Ask a question
Could we get clarification on what ports are used for the source and destination from configure your firewall page?

Hi,I’m trying to setup a network firewall with multiple VLANs. I found the page telling us which ports that we need to open up for sonos to work with a firewall in place. Currently the page only tells us what port and protocol (TCP / UDP) that sonos uses.I would like to know the source and destination for the firewall rules. Could we get more clarification in a format that also tells us the reasoning, source, destination, port, and protocol? Possible example below:Music Services Source: Sonos Device Destination: Internet Port 80 and 443 Protocol: TCP Sonos App Control Source: Client (iOS, Android, Mac, etc...) Destination: Sonos Device Port: xxx Protocol: UDP Casting Music: Source: Sonos Device Destination: Client (iOS, Android, Mac, etc...) Port: 30000-65,535 Protocol: TCP  Reference to the page that lists all the ports that sonos uses:https://support.sonos.com/s/article/688?language=en_US

0
S
2 years ago
S
surelyHungryContributor I
asked in Advanced setups
MacOS App - What network ports do we need to allow for the app to work with multiple VLANS?

Hi guys, I have 2 VLANS, 1 for my IoT devices which the sonos products are on and 1 for my personal devices like phone, laptops, tablets. My current firewall is setup so that any traffic from the IoT vlan to the personal vlan will be dropped. I also enabled multicast dns on my network settings. Originally my iPhone was able to cast to the sonos speakers via spotify. However the sonos s2 app was not able to find my sonos system. I created a firewall rule “source: sonos device IPs → destination: any device on port 1400, 3400, 3401, 3500, 1900, 1901. I found those ports on this page: Configure your firewall to work with Sonos. After I created the rule, my iPhone is able to find my system. When I try to use the MacOS S2 app found here on my personal network, it can’t find the sonos devices.QuestionDo the desktop / MacOS apps need additional ports configured in the firewall for them to work with sonos systems in a different vlan? My Setup Just In CaseNetwork HardwareUnifi Dream Machine Pro2

1
S
2 years ago
C
Cigars_scotchContributor I
asked in Components and Architectural
Sonos Not Working With Verizon Internet and Eero Mesh

I recently moved and switched from Comcast to Verizon. Comcast required me to put the modem into bridge mode in order to operate the Sonos but Verizon did not.  We have a Play 5 and Sonos Move, and I also bought an Arc that I haven’t set up yet.  My issue is that the Sonos app continuously loses the network and I’m having to set it up multiple times a day.  Any ideas how to fix this?

1
Ken_Griffiths
2 years ago
V
vicleitchContributor I
asked in Home theater
Sonos surround stopped working

I have had Sonos Beam plus 2 One SLs setup and working for a few months now and it was working beautifully playing music and TV. However it has suddenly stopped playing any sound through the surround speakers. The strange thing is I can control the volume from the Beam using the touch controls of the One SL but no sound comes out of them. I have checked everything and have even reset everything and set it all up again but issue persists.I can remove the surrounds and add them as a separate stereo pair and the play music fine - just not when as surrounds. If I remove them and try and re-add them I get an Oops! message after quite a long time trying. If I then cancel the setup the surrounds seem to have been added but again, they don’t emit any sound.Really confused as my system was working fine.Any help greatly appreciated. 

3
jgatie
2 years ago
P
PinguthepenguinContributor I
asked in Components and Architectural
how do i remove my sonos from spotify connect

Unfortunately one of my "friends" connected to my sonos using Spotify connect while at my home and on my network.  I have since placed the sonos in its own network and do a factory reset as well as removing spotify.   But my "friend" can still connect and play music when they arent here, which they find extremely funny especially at night.  We have resorted to having to unplug the sonos at night.   I did find another thread from 5 years ago but with no updates:- Please can anyone help otherwise I am going to have to bin this device  Thanks in advance 

16
P
2 years ago
D
DM58Contributor I
posted in Components and Architectural
PLAY 5 Gen 2 line in not working

Need to play music through line in on Play Gen 2 in a simple plug and play mode as have multiple users with devicesHave followed all instructions for settings on website:Line in Autoplay etc etcHave tried with wireless enabled & wireless disabledHas intermittently worked briefly but then won’t work at allSpent many hours trolling through help...and working with amp/resetting app... and have even reset amp in hope of clearing any faults.This should not be so convoluted.Any ideas please?   

2
buzz
2 years ago
C
CWildWolverineContributor I
posted in Components and Architectural
Sonos Connect:Amp + Sub skips the last 3 seconds of every song

I am using Amazon music, with my Connect:Amp and Sub. Whenever we play an Artists station, it skips the the last 3 seconds of every song. I cna hear the sub still producing sounds but the Amp does not. Exactly 3 Seconds of every song. It seems like a crossfade issue but crossfade is off. I've gone through the usual troubleshooting steps - rebooting the system, rebooting the router, changing the network channel, and deleting and reauthorizong Amazon Music all with no change. Any suggestions? I've searched here in the forum but every similar issue is more random as opposed to mine which is the last 3 seconds of every song. 

1
ratty
2 years ago
D
Dusty1971Contributor I
posted in Components and Architectural
sound issues with sonos connect

I’m having problems with sound from my Sonos connect.  It’s connected with phono plugs to existing amplifier. I play the music and can see it’s playing but get sound intermittently.  If I move the volume bar up and down on my iPhone I get sound but again only briefly. I have reset the app and connect but still does the same. Really frustrating to nearly get it working.  Could it be a faulty connect or am I doing something wrong    many thanks 

1
buzz
2 years ago
M
Music NutEnthusiast I
asked in Portable speakers
Sonos Move Stereo Pair broken after using one in bluetooth mode

I’ve had my pair of Sonos Moves for a couple of years and have always had them configured as a stereo pair.  It used to be that I could take one away and use it in Bluetooth mode, bring it back home, put it back in WiFi mode and the stereo pair would automatically come back.Recently, like in the last 3-6 months, have noticed that I almost always have to manually re-establish the stereo pair.  It only takes a minute, but is annoying. Is anyone else having this same issue?

3
S
2 years ago
J
JeffMaynardContributor II
posted in Portable speakers
Original name reused after reset

I have two Sonos Moves (not stereo pair). Originally named PatioSonos and GarageSonos.After some issues (notably with Apple Music). I decided to start again; I reset both Moves, reset the apps and went through the transfer ownership routine.Then set up again this time with names Patio and Garage.One or other Sonos app (using iPad and Mac) changes BOTH names to PatioSonos. Changing them to Patio and Garage again only lasts a few minutes.Changing one would be annoying but livable with; changing both is not just poor QA on the Sonos software but makes using awkward (as a minimum, I have to test play to determine which is which!).Any ideas/suggestions to really reset to factory settings appreciated...

13
J
2 years ago
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