Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27433 Topics
D
DustysSonosContributor I
asked in Controllers and Music services
New Android OS phone... now no Sonos??

Sonos system working seamlessly on old Android phone, upgraded to new A53 and now can’t connect to Sonos system with S1 Controller. System consists of 1 Bridge and 2 Connects. Have gone through all the obvious steps and the S1 Controller keeps telling me “Product not found”? BTW… not a techno-guy, so a little patience please. Thanks in advance!

964
D
1 year ago
M
Met72Contributor I
asked in Speakers
Play:5 Wont Link to my device

My Play:5 has sat in a box for 2 years before I finally decided to set it up. It has began to be one heck of a struggle though. The recent days I’ve been trying everything to get it set up, but failure after failure I get the same “sonos is having trouble linking to your device, check your wifi and try again later”. I’ve even tried this multiple times with an Ethernet cable, I’ve deleted the app multiple times, restarted the router, used multiple Ethernet cables, and I get the same error message every time, and I know there is nothing wrong with my wifi. It should not be this hard for a damn bluetooth speaker. This will not register to my device at all. 549.99 for this bs. 

3229
Ken_Griffiths
1 year ago
D
Derek15Contributor I
asked in Speakers
symfonisk with sonos one

Hello i recently changed my broadband to Virgin which has 5Ghz, which would not connect my speakers  via WiFi, so I connected my Symfonisk speaker via Ethernet. Now I can’t get my Sonos one to connect. I used to have the symfonisk and one speaker set up as one system in separate rooms. The One speaker does not show up on the App, I tried resettling and setting the speaker up as “new” but it still does not appear on the App. I cannot use an Ethernet cable with the One speaker. is there anyway around this so I can get both speakers working? Thanks for your helpDerek  

1725
Ken_Griffiths
1 year ago
G
Gordonp53Contributor I
posted in Speakers
Sonos and FiiO M11s

Hi I have just bought a FiiO M11s and would like some advice. How compatible is it with Sonos Play5 second gen Via WiFi? It sort of works using Tidal via headphones and the sonos speakers. Can’t see a way to connect speakers using Apple music and Amazon music tries to connect but immediately drops connection.Any advice or pointers would be great. FiiO support not replied to my initial request for help 6 days ago.

6497
Mr. T
1 year ago
T
TimC66Contributor I
asked in Controllers and Music services
Suddenly S1 app won’t work! Why?

Yesterday, my two Sonos products - Connect Amp (1st gen) and Play 1 - were working just fine via the S1 app. They have worked fine for years! This morning, when I open the S1 app, I am told I must download the S2 app. However, I know that the Connect Amp will not work with the S2 app. Is this Sonos’s way of forcing me to upgrade my hardware even though it has worked perfectly well for years? 

3442
T
1 year ago
R
ris66Contributor I
asked in Home theater
Samsung NeoQLED - Sonos Playbar

I have a Samsung NeoQLED (QE65QN85B) connected to my Sonos Playbar with the optical cable.What do I have to do so that I can adjust the Sonos volume via the Samsung remote control. Unfortunately, this does not work. Thanks for an idea. 

552
106rallye
1 year ago
Doovy
DoovyContributor II
asked in Controllers and Music services
Sonos App for iOS 12 iPad Air

HI everyone,I am currently trying to find an iPad iOS 12 Sonos App - needless to say with no luck!I use an Android phone as well as a Macbook Pro and have no issues with either of the Sonos apps for those two devices.I am trying to make use of the iPad for the Trueplay option supported for iOS devices.Does anyone know how I could find and install the appropriate Sonos App for my iPad by any chance?FYI - my Sonos speakers are all Gen2/3 therefore the S2 version is required as I understand…Thanks in advance.

12677
Ken_Griffiths
1 year ago
G
Garth2023Contributor I
asked in Speakers
sonos sub

My sub will not power up tried the cable from the sound bar so not the cable 

321
G
1 year ago
T
tcmoenContributor I
asked in Components and Architectural
Turntable to pre-amp to Sonos Amp Help

Hello! I’m trying to connect Pro-ject Essential 3 turntable to a Pro-ject Phono Box S2 pre-amp to the Sonos Amp. I get the vinyl to play for about 5-10 seconds (sound is great) and then the sound cuts out and no sound continues.  Any recommendations or suggestions?

2797
T
1 year ago
R
Rie NakayaContributor I
asked in Home theater
playing back SACDs

Hi. I am not having any success in playing back SACDs through my Sonos Arc sound bar.  My disc player is a Sony UBP-X800M2. It is connected via HDMI cable to a Sony BRAVIA KJ-50X80WK TV, which is connected directly to a Sonos ARCG1JP1BLK ArcSoundbar.  I have no problem playing back regular CDs. I have tried connecting the disc player directly to the sound bar, with no luck. I have tried adjusting the audio settings on the TV, with no success, and have asked Sony for advice, but they are unable to help me. Thanks in advance for any advice you may be able to offer. 

76610
Airgetlam
1 year ago
B
bower3535Contributor I
asked in Speakers
Volume too loud on my new Ray

I have set up my new Sonos Ray. The volume is too loud even at setting 1. How do I reduce the volume ?

1954
Airgetlam
1 year ago
J
Joe_dcc7Contributor I
asked in Controllers and Music services
Why is Tidal Dolby Atmos content playing on Beam (Gen2) as Multichannel PCM 2.0?

Hi,I'm using a Samsung TV TU7000 and have connected the Sonos Beam (Gen2) through to the TV's HDMI (e-ARC) port with the Sonos HDMI cable.I have a Tidal HiFi Plus subscription and am running this on the native TV Tidal app. However, Tidal's Dolby Atmos content plays as "Dolby Multichannel PCM 2.0".I've been trying for the past week (power cycling had changed the format to "Dolby Digital 2.0" which is also not correct. The format for that same track has now since switched back to "PCM 2.0" I'm not even sure how/why). I would like to point out that Netflix content automatically plays as "Dolby Atmos" so I doubt it is a problem with my set-up.How do I get Tidal Dolby Atmos music to play as such on the Sonos Beam?If it helps my Tidal TV app is from Samsung's native app store: Build 2020.12.16 Thanks in advance for assisting me in troubleshooting!

102510
Q
1 year ago
A
acessmesse234Contributor I
asked in Controllers and Music services
The app is connected, but won't run.

Hello,Due to an issue with PowerPoint, the electrical supply to the house was shut off. The power appears to have been restored to all three rooms as soon as the power is restored. Until I play something, nothing will play. It does not have any radio programs on Tune In. I listened to music using my Tidal streaming account. It's the same old story. I need your help! 

221
N
1 year ago
J
JonSorberContributor I
asked in Home theater
playbase

Why won’t my Playbase play with the rest of my Sonos system when the TV is off? 

1143
N
1 year ago
P
padymccContributor I
posted in Components and Architectural
Newbie looking to conquer SONOS 1st install

I’m attempting to assist a neighbor setting up existing ceiling speakers to create a home theater as well as a second zone for music.Currently have 4 working ceiling speakers (front L & R, rear L & R) as well as a SONOS Sub and soundbar (neither of these SONOS model or generation unknown)Have purchased 3 AMP’s with thought of using 2 for home theater (1-Front L&R, 2nd Rear L&R and 3rd for speaker pair in different room).WiFi is in room behind TV room so signal great & not planning on using any Ethernet connection.Looking for details on how to create “Home Theater” room especially AMP grouping and achieving correct configuration for Home Theater. Thanks in advance for your assistance on my journey

556
Airgetlam
1 year ago
H
HollefinContributor I
posted in Controllers and Music services
Radio stations

Questions:- Why selection of local radio stations is made that NON user friendly? Europe->Country…- Why I can't see all local radio stations through Sonos?- Whe  playing music through Spotify I can forward output to Sonos. Why I can't do same for all media sources? 

574
controlav
1 year ago
B
bcnnll7Contributor I
asked in Advanced setups
Audio-Technica AT-LP3XBT Bluetooth Connection to Sonos One

Does the Audio-Technica AT-LP3XBT connect to the Sonos One? Sonos OS: S2  

1721
106rallye
1 year ago
P
PreethContributor I
asked in Home theater
playbar grouping with sonos one and submini

I have 4 play one and 1 playbar . Recently upgraded to 2 Sonos one and a sub mini and disconnected my existing play one I tried to group the playbar with Sonos one and sub mini to get a 5.1 but it’s not working . I have grouped Sonos one and sub mini as one unit and playbar as another. everytime I pay Tv or music I try to group the two but it’s not working . Only playbar works and it plays only on playbar how to rectify this

1443
106rallye
1 year ago
P
PreethContributor I
posted in Home theater
unable to group playbar and one

I have 4 play one and 1 playbar . Recently upgraded to 2 Sonos one and a sub mini and disconnected my existing play one I tried to group the playbar with Sonos one and sub mini to get a 5.1 but it’s not working . I have grouped Sonos one and sub mini as one unit and playbar as another. everytime I pay Tv or music I try to group the two but it’s not working . Only playbar works and it plays only on playbar how to rectify this

1704
106rallye
1 year ago
M
Martin_63Avid Contributor III
asked in Speakers
No Pause button when music plays

Hello,My Sonos devices are S1 and therefore I use the Sonos S1 app.I sometimes experience that the Play button does not change to the Pause button in the Sonos app.This means that I can't pause/stop the music in the Sonos app.It happens on both my Windows 10 PC and on my Android smartphone.The Sonos app is updated on both my PC and my smartphone. Could it be a bug in the Sonos app?Thank you in advance.

2874
M
1 year ago
D
dieseljwtContributor II
posted in Controllers and Music services
Sonos unable to index large numbers of songs

 For some reason still unknown, the day after I disabled SMB1 on my Sonos (S2) library, I was unable to access it from any device. The typical suggestion is to just delete the library, then add it again, so I tried to do that.FYI, my library is on a Windows Server 2019 machine - this is not a NAS or USB connected to a router.I have a large library - around 100GB, and Sonos was unable to index it, telling me that the server share was “no longer available”. If I instead populate my library with a TINY number of artist folders, it will index with no problems. Sometimes after croaking on too large an update, it works the second or third try. I’ve seen this problem in the forum before.What is the bug with Sonos indexing large libraries/folders?!??   

731
Stanley_4
1 year ago
S
SjluluContributor I
asked in Portable speakers
sonos roam not working or charging

My sonos roam is a year or so old, I used it last summer on my deck. I had some initial difficulties keeping it linked to my system, it would often go offline and I would need to restart it.  But earlier this week I went to use it and it was dead. It was on its original charger, but not charged. I plugged it into a different outlet changed the cords and usb, still wont charge. I am not sure what to do next. I’m bummed as it doesn’t look like customer service is that great.  I was hoping to just get a replacement, as its not that old. Thanks for any info/insight you can share.SjLulu 

2831
Airgetlam
1 year ago
J
jrdnfrdrcContributor I
posted in Components and Architectural
SONOS PORT with B&O Beolab 18 & sub 19

Hi,I’ve got 3 active speakers of Bang & Olufsen that I would like to keep and to use with Sonos Port ;)2 front Beolab 18 1 sub Beolab 19I tried to connect the 2 front speakers with RCA cables directly to the “out” of the SONOS PORT and it works well ! Both speakers turns ON and the music is playing.Do you know how to add the sub Beolab 19 ?Do you know if this is possible to connect the BEOSOUND 9000 to the input of the SONOS Port ?Did anyone tried it? Thanks !

3461
jgatie
1 year ago
T
TomGroundsContributor I
asked in Controllers and Music services
Updating Music Library doesn't clean up old entries

Ijust added a NAS to my network and connected my Sonos system to that NAS and have scheduled index updates each evening at 2am.  I rip CDs to the NAS and every so many days I update the meta data/tags to clean up the initial data that was used.  The biggest issue I’m having is when tag data changes and creates a new album in the library but the previous versions of that album also remain.  Here is an example.I have a single album that is a 2 CD set When I rip the CDs - it creates two albums in my library named ‘Album Name - disc 1’ and ‘Album Name - disc 2’ When my Sonos library is indexed, it creates the 2 separate albums I go into my library software and update the meta data where both cds have the same album name and I indicate disc 1 and disc 2  The next time Sonos library is indexed - it creates the new album with the corrected album name and all tracks in the correct order grouped by cd1 and cd2 as expected However, the original 2 albums that it initially created also remain in m

692
T
1 year ago
B
Becky1Contributor I
posted in Speakers
doing the same thing over and over and expecting a different result

When I’d like to listen to some music, I optimistically revisit my Sonos speaker. For a few months out of 3 years it was working with Amazon, glitchy but tolerantly okay.  The rest of the time I spend an hour resetting the internet, rebooting my iPad, following all the instruction from Amazon and Sonos. reading endless forums then putting the speaker back in the closet. My entire playlists all say unable to connect to Amazon. Or unable to play, try later. Maybe a techy might get it going or not, And kill me by explaining it. I confidently deleted my Sonos app and took the speaker to the electronics recycle drop off.  I feel liberated.

432
B
1 year ago
Terms & ConditionsCookie settings