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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27331 Topics
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slk2kContributor I
asked in Advanced setups
Switch user accounts on the Sonos app

How can one switch sonos user accounts within the app?? This is in a corporate environment. Many users have home accounts, but want to associate and control the sonos at work. I would rather they just log into that account and use it (music services are already created and set up) instead of trying to associate the work system with their account. For Example: - User1 has their personal account (user1@somemail.com) with their system (using either android or apple phone). - Work1 is a work account for the work system (using work1@workmail.com). Everything is ready to go. How to log out of one account and log into another account on the app in the phone? I couldn't find such a way on my android phone and other users with apple report the same. Thanks!!

156906
Chris
6 years ago
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zeligerContributor I
asked in Advanced setups
need to use Sonos as a drum monitor to play with music

weird setup, calling on sonos power uses for a work around. Here it is: I would like to play live drums along with my sonos system. The problem is, I can't get them loud enough to hear over the drums. I have tried 2 play 1's and and a play 5, but neither is sufficient. I was hoping there was a way, I could wear headphones connected to my iPhone on the sonos app and still have the system send sound to all the speakers AND my headphones. Any thoughts?

14381
MikeV
6 years ago
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paul28Contributor I
asked in Advanced setups
How can I use Play 1 as an external wireless PC speaker

I was told that as Sonos Play 1 is a effectively a network speaker and amp that I could hook it up to my PC wirelessly through the network so that all my PC sounds from whatever piece of software I am using comes from the Sonos Play One. This seems to be not possible. Does anyone know how I can do this.

21502
UKMedia
6 years ago
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Kencochran2Contributor I
asked in Advanced setups
Multiple Connects on one network with two SSIDs

We have 5 Sonos Connect:AMPs located throughout our warehouse and one Sonos Connect in the front of our building where the offices are. There are two separate network IDs, one for the warehouse and one for the offices. Our 5 Sonos Connect:AMPs are connected to the warehouse SSID. The Connect in the offices can only be connected to the office SSID. When my phone is connected to the Office SSID, I can see and control my Sonos Connect:AMPs (on different ID) with no problem. However, once I connect our 6th Sonos (Connect) to the office SSID, the Sonos Android App starts "freaking out," reloading multiple times before I can even choose a single option. Finally, after maybe 3-5 minutes, I could play music from my Office Sonos Connect, but my 5 Sonos Connect:Amps are no longer found in the app. Switching my phone to the Warehouse SSID now shows that there are zero Sonos connected, and our music is no longer playing. Is there a way to have all 6 Sonos devices either: A: All show in the App

6131
P
6 years ago
hitopharry
hitopharryContributor I
asked in Advanced setups
Please make Sonos work with the computer

So many of us want to use our Sonos system alongside all our media, not just streaming music. I have understood with research that there is a lag/delay with the sound when pictures too. This could be fixed with a plug-in for a browser or OS, which has calibrated the audio lag, so that we can watch Netflix or any other non streaming audio media. I am tempted to return the 2 Play:3's I bought because of this, and I'm sure I am not alone in this frustration. Having spoken to a Sonos Expert on the chat menu, she told me that this "might" be addressed in the future, and that the best thing to do is to leave a message on here. If this were to be solved, I as well as others would likely buy additional Sonos products. I honestly love the Play 3 as a product, makes great sound and great/simple interface, having had an Airport Extreme which had at least a headphone jack for streaming over 10 years ago, I'm surprised that it hasn't been part of the Sonos design.

439512
Keith N
6 years ago
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Jennifer ChoiContributor I
posted in Speakers
I don't see SONOS in my wireless network when I try to set up my Sonos!

When I try to set up my Sonos, it says to connect to a wireless network called SONOS. I do not see this appear in the list of available networks. I've set up this Sonos before and it worked fine, all of a sudden it stopped working so I reset everything and tried to re-install and am running into this issue. Not sure what happened to make the Sonos stop working but now I can't re-install. Any information would be great.

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T
6 years ago
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Gina08Contributor I
asked in Advanced setups
Sony turntable connect to sonos

I have a Sony ps-lx300usb. It has an internal preamp and is switched to "line". I have the turntable connected to the sonos connect amp with a y cable to play through my Sonos play 5. Yesterday, everything worked. I had some very old speakers that I also had hard wired to the connect-amp but disconnected them because they didn't sound very nice and only wanted to hear the music through the play-5 speaker. When I went to play the album today, I can't get any sound to come out of the play5 speaker. I've double checked all the connections, they are all secure and power is on. Please help. I don't understand how disconnecting the old hard wired speakers could have impacted the ability of the play5 speaker.

14423
K
6 years ago
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Mark_123Contributor I
asked in Advanced setups
What is best NAS solution to work with Mac for home?

Hi, I would like to add a NAS to my switch so that I can transfer my music library to the NAS and access it from multiple devices. The library is currently in iTunes and I want to make sure that the NAS/Mac/Sonos combination all works.

4101
S
6 years ago
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bmjuberContributor III
posted in Advanced setups
How to connect 4 speakers - Impedance 6 ohms each. Connect AMP?

I have 4 Yamaha NS-IW360C ceiling speakers with an impedance of 6 ohms each. [img]048076d7-1693-46bb-9c5b-2fb221edc304.png[/img] How can I connect them to the SONOS Connect AMP to have two stereo zones? (Example: kitchen and dining room) No need to activate or deactivate any of the zones, they can always sound at the same time. Should I use a speaker selector? Do you recommend any? I also have a Yamaha YST-FSW150BL Advanced YST II Down-Firing Active Subwoofer, can I use this subwoofer with the SONOS Connect AMP? Thank you very much for your help.

11243
C
6 years ago
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lkdaleyContributor I
asked in Advanced setups
Play PC sounds thru PLAY:1

I have a Sonos PLAY:1 in my office and it seems redundant to have PC speakers in there as well. Is there some way to connect the PC audio out to a PLAY:1?? Thanks so much!

2176914
N
6 years ago
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DaganContributor I
asked in Advanced setups
Deauthorize Third-Party Apps

My Sonos can currently be controlled by SmartThings and Alexa. I originally set up SmartThings so that I could turn the Sonos off and on via Alexa before Alexa supported Sonos directly. Now that Sonos integration with Alexa is released, I want to remove Sonos from SmartThings. For the life of me, I cannot find a way to deauthorize SmartThings. Am I just missing the obvious here, or is Sonos not giving users the option to deauthorize third parties?

5731
Chris
6 years ago
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mrd71Contributor I
asked in Advanced setups
Pairing Bowers & Wilkins PX bluetooth headphones with Gen 2 Play 5

Has anyone paired bluetooth headphones to a Gen 2 Play 5 using a 3rd party bluetooth transmitter / receiver? If it has been done please can you post a step by step guide on how to do it. Do you then play the music as normal through the Sonos app. Thank in advance.

6562
M
6 years ago
inopinatus
inopinatusProminent Collaborator I
asked in Advanced setups
GetZoneInfo - HTAudioIn codes

I've been talking to my Playbar with UPnP. The GetZoneInfo command appears to be the command used by "About My Sonos System" and returns some familiar data, e.g. [code] <u:GetZoneInfoResponse xmlns:u="urn:schemas-upnp-org:service:DeviceProperties:1"> <SerialNumber>5C-AA-FD-xx-xx-xx:F</SerialNumber> <SoftwareVersion>33.15-32291</SoftwareVersion> <DisplaySoftwareVersion>6.4</DisplaySoftwareVersion> <HardwareVersion>1.9.1.10-2</HardwareVersion> <IPAddress>10.0.x.x</IPAddress> <MACAddress>5C:AA:FD:xx:xx:xx</MACAddress> <CopyrightInfo>.. 2004-2015 Sonos, Inc. All Rights Reserved.</CopyrightInfo> <ExtraInfo>OTP: </ExtraInfo> <HTAudioIn>2</HTAudioIn> </u:GetZoneInfoResponse> [/code] I'm curious about the values for HTAudioIn. It seems to represent the SPDIF port state. So far I've got: 2: St

6284
controlav
6 years ago
RangerDog
RangerDogEnthusiast I
asked in Home theater
TV Autoplay & Ungroup on Autoplay check boxes

New to Sonos. I have a 5.1 setup for my TV and also listen to music in the "TV Room." Everythings seems to be working correctly with my Playbar, Sub and two Play:1 speakers. Just one questions I haven't found directly answered on the forum or in support: There are two check boxes in the controller app room settings: TV Autopay Ungroup on Autoplay Can someone explain in clear English what those boxes do and why I would want to check/uncheck one, the other or both? Thank you!

647224
E
6 years ago
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DavidTurner91Contributor I
asked in Advanced setups
Using Sonos with Unpowered Existing Setup

I have the following setup: In-ceiling speakers connected through a [b]Connect:AMP[/b] 2 [b]Play:1[/b] speakers in separate rooms 1 [b]Connect[/b] Marantz NR1504 Receiver 2 PSB Alpha T1s AT-LP60 Turntable I want to be able to play the Television and the turntable through the Sonos system. What is the proper set-up?

4097
Airgetlam
6 years ago
D
David_140Contributor I
posted in Advanced setups
Connecting to Marantz 1504 as Network Media Player

I have a Connect AMP and just purchased a Marantz NR1504. Is there a way to play from the SONOS to the 1504 through the Network without connecting speaker output? Basically using the SONOS as my media player. Thanks

18168
D
6 years ago
R
RikrokContributor I
posted in Advanced setups
Auto power on amp

I have a Sonos Connect connected to an amp (more accurately a pair of active studio monitors, but effectively the same). Every time I start playing music for that room I need switch the power socket on for the multiplug that they're powered from. Other people may have amps that auto switch on when they detect an input signal but that's not an option for me. I would have thought its fairly common issue but I'm really struggling to find a solution. There's this discontinued product, the Parasound SCAMP: parasound.com/pdfs/vintage/scampom.pdf (Sorry, this forum won't let me post clickable links until I've posted 3 times!) Which while being on ebay is expensive, but more importantly the wrong voltage (and ideally would be better with kettle style power outputs, or at least UK sockets). I also found this, the ST-ACR2: rdlnet.com/product.php?page=278 But I have no idea how to hook this up, and even if I could I'd up up which a bunch of exposed wires on the shelf. Can anyon

1386513
G
6 years ago
F
FanOfMusicContributor III
asked in Advanced setups
Replacing faulty Netgear router with Unifi Security Gateway router - question on Spanning Tree Protocol (STP)

Hi. I have 17 Zone players at my house. We are in the process of replacing our NetGear router due to a malfunction with a UniFi security gateway (Router) and a UniFi switch (24 port). My question relates to the switch and if it will support STP. Currently I have a PLAY-5 wired to the router as well two Connect-AMPS I use for Bose speakers in the basement. My setup has been working flawlessly for several years with the NetGear router and switches. I dont have much experience with Ubiquiti products or their gateways & switches. I may have to connect just one Play-5 directly to the router and let this player start SONOSNET. If anyone has any experience with UniFi products and can share any setup issues etc that would be greatly appreciated. Thanks!

5111
P
6 years ago
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smgulliksonContributor I
asked in Advanced setups
TV Remote Control

All I would like to do is add a record control to change volume.

4714
Keith N
6 years ago
J
jillzatykoContributor I
asked in Home theater
Help connecting Playbase to Vizio tv

I have the audio plugged into my tv and the power cord plugged in as well. The Sonos app says it cannot find the tv audio and won't set up. Can someone help?

20851
Airgetlam
6 years ago
J
jefsContributor I
posted in Advanced setups
can Sonos be connected via POE (Power Over Ethernet)

I was wondering if a Sonos system can be provided with power by using POE. If not, are there any plans to integrate this in future releases?

409946
D
6 years ago
K2Cal
K2CalContributor I
asked in Advanced setups
Connected Living Room & Kitchen -- possible to have 2 different room setups to use?

I live in a condo that has open plan living, dining, kitchen area ( L shaped -- with the small part of the L being the kitchen). I have 2 Play:3's in the living room set up as stereo configuration, and a One on the kitchen counter. When I'm listening to music it would normally be from the living room speakers -- when I'm in the kitchen area, generally the One (and when at the breakfast counter bar. Currently the Play:3's are configured for "Living Room" and the One for "Kitchen". Sometimes I've got both of them running together ... here's my question. Can I add another "room" configuration that includes all the speakers? So I'd have the current "Living Room", "Kitchen" and then another "Big Room" (or whatever). I would then "tune" the "Big Room" to be optimized for the larger space with all three speakers running. Thanks!

6904
K2Cal
6 years ago
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User389282Contributor I
posted in Advanced setups
More than one remote to control volume on playbar

Hi, I have an LG OLED TV and Xfinity. Is there a way to have two remotes control the volume on playbar setting (+sub+suround)? or can I only choose one? when we watch Xfinity we prefer to use Xfinity remote for X1 voice control that the LG Magic remote doesn't support, but then its annoying to back to LG remote for volume. Isaac

103757
Chris
6 years ago
E
entonContributor I
asked in Advanced setups
Registration Error

I have a ZP100 that has updated to 8.1 but will not register. I get a time out with the message "Setup Problem Check your internet connection and that all your players are plugged in". I have tried the registration process with this player many times over the last 2 weeks. Other players (ZP100s among them) have not had this issue. Here are the contents of anacapa.trace after I try to register: [2000-01-01 00:47:01.810] Validating flags [0x00000001] for endpoint [/device_account/registration] [2000-01-01 00:47:01.814] perf: 1: ip=169.254.1.100:60880, sidx=1, backlog=0, total=477, sm=0, fb=473, req=473, handler=477, cm=477, op=https [2000-01-01 00:47:03.820] timedjobmgr starting job "pollZPHighRateJobs" (s:946687623 n:946687623) [2000-01-01 00:47:03.825] timedjobmgr completed job "pollZPHighRateJobs" [2000-01-01 00:47:06.830] timedjobmgr starting job "fetchRegDeviceCert" (s:946687626 n:946687626) [2000-01-01 00:47:06.831] regcert: fetching certificate [] [2000-01-01 00:4

8466
R
6 years ago
J
JBYSContributor I
asked in Advanced setups
Multiple users accessing the same speakers

We have a yoga studio with many instructors and 2 Sonos speakers. Can each instructor with their own Sonos login and app access the same set of speakers when they teach their own class?

5291
Stanley_4
6 years ago
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