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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26970 Topics
Spamhead
SpamheadContributor I
posted in Advanced setups
Sonos linking to Magic Soul radio station

Here is some information on how to add a station manually: https://sonos.custhelp.com/app/answers/detail/a_id/264/~/how-to-add-an-internet-radio-station-to-sonos Our AAC+ stream is: http://icy-e-bz-04-cr.sharp-stream.com/magicsoul.aac.m3u Whilst our high quality MP3 stream is: http://icy-e-bz-04-cr.sharp-stream.com/magicsoul.mp3.m3u hope this helps somebody one day.

0
Spamhead
7 years ago
S
stevejohnson9000Contributor I
asked in Advanced setups
Sonos Connect Wireless support for front surround speakers with Sonos Sound bar

Is it possible to use speakers attached to Sonos Connect Wireless for front surround speakers with a Sonos Sound bar?

9
Airgetlam
7 years ago
M
michaelncguyContributor I
asked in Advanced setups
Connecting Connect:AMP to Niles MVC-HUB4?

So I just bought a house and it has a couple of in-ceiling and outdoor speakers. The prior owner has some older (from 2003) Niles volume control knobs installed, and left a Niles MVC-HUB4 unit. The unit looks like this: https://www.manualslib.com/manual/299674/Niles-Mvchub4.html#manual I think I can figure out how to hook the Niles unit back up, since there are groups of 4 wires and groups of 2 wires.... but how can I connect this to a Connect:AMP? The Niles unit has a 4-wire block that says "Input from amp", but I'm not sure how to wire that to the Sonos. Thanks in advance!

2
melvimbe
7 years ago
R
rsb1013Contributor I
asked in Advanced setups
Will a Play 1/3 work without internet

I have the whole Sonos home theater at home and love it! I'm thinking about buying some additional speakers for the cabin where there in NO internet.... like none. Questions: Will a play 1 or 3 work without internet? If I set up on my home network and take it off site to another location can I manually plug my phone into it and use it as a Bluetooth speaker?

2
K
7 years ago
C
Charlie_19Contributor III
asked in Advanced setups
Bang and olufsen a9

I have ordered a bang and olufsen A9 mkII and want to connect it to my sonos system, which connect system will I need and does the sonos connects come with cables?

11
M
7 years ago
chili4way
chili4way
asked in Advanced setups
Sonos solution for two homes

Is there a way to share Sonos playlists, favorite, and such between two homes/locations on different WiFi networks? I simply want the Sonos favorites and playlists to be updatable from either two locations and available in both. [No need for the locations to be controlled from either location or play the same music as if they were all in one location.] Yes, it would be nice if adding music sources in one location added them to both/all.

4
Q
7 years ago
D
duckoContributor I
asked in Advanced setups
Can sonos work without uPnP?

I've heard online that uPnP isn't a very secure protocol and i was wondering, if i disable it in my network settings, will it break sonos completely?

1
ratty
7 years ago
W
Wysi WygContributor III
asked in Advanced setups
How much flexibility do I have pairing Sub to various Play speaker combos?

Hi! I'm new to Sonos and hope to clarify this before I pull the trigger. My question pertains to whether it's possible, and if so how easy is it, to pair a Sub with various configurations of a Playbar and Play:5s in my home. More specifically: Background: ----------------- - I intend to get a Playbar, Sub and two Play:5s - installation of the above would be in an open living/dining space 38' x 22' - the Playbar and Sub go to one end of this long space (living area), one of the Play:5s would also sit here on a floor stand, the other Play:5 (also on a floor stand) goes to the other end of this room (dining area) - both ends of this long room open up to outdoor entertainment areas Usage Scenarios: ------------------------ 1) When watching TV content, I would primarily like to drive the Playbar, low freqs sent to the Sub, Play:5s off. 2) Perhaps once in a while for big movies, I may want to drive the Playbar AND the Play:5s too, so everything is on, with ALL low freqs

4
W
7 years ago
H
houmieContributor I
asked in Home theater
Sonos Playbar workable with PS4?

Hi All, I'm new to Sonos. I never use the TV directly, hence I don't rely on the TV sound output. I would only use it through PS4 (watching Amazon Prime, play Bluray, streaming movies though Media Player) Now the simple question is, can I connect the optical cable of PS4 to Sonos PlayBar and set the format to Dolby Digital 5.1 and expect it to work? Many Thanks, H

16
I
7 years ago
pwt
pwtVirtuoso
asked in Advanced setups
What happens if I string an Ethernet cable between my stereo-paired PLAY:1s?

I have a pair of PLAY:1s in a stereo pair. Both connect to SonosNet via a BOOST. What happens if I directly connect the two speakers with an Ethernet cable? Will one of the speakers receive its communication over the wire, while the other talks to the BOOST wirelessly? Just curious, not trying to solve any problem I'm experiencing.

28
ratty
7 years ago
B
bich_dContributor I
asked in Advanced setups
1 speaker, multiple rooms

Hi.. It seems to move a speaker from room to room, it is a few buttons / change of room setups..etc Wondering if anyone knows if Sonos is planning to (or has work arounds) for having 1 speaker in multiple rooms. I get that if i'm trying to play different music in different rooms, a choice will have to be made for said speaker.. or maybe the option to play different music in those rooms is disabled.. But here is my scenario: I have a play bar, and two play speakers. They are set up with my tv as the bar and surround stereo speakers. Great. Now since the play speakers are kinda small, and somewhat portable, I planned to have one of them easily unplugable, so we can bring it to another room when we want, and play music in that other room (without playing on all the rest of the speakers). I'd like to do this easily.. not have to break up the home theater set up.. add it to another room.. then have to redo everything when i bring the speaker back. Seems like i should be able to throw

9
C
7 years ago
T
tazmanContributor I
asked in Advanced setups
Connecting a PC to stream audio to sonos

Hi there I am wondering if it is possible to connect my home pc to my sonos system to play audio out. I currently have a standalone Bose 2.1 connected but want to play movies on my pc through my sonos system - is this possible and if so how. Many thanks

2
ratty
7 years ago
G
guykidContributor I
asked in Advanced setups
Can't use my LG remote to control Playbase

I've been searching in this forum and so far nothing worked. I have an LG OLED55B6Y tv, with LG remote (not magic remote, see image attached) and I can't have it to control my new Playbase. Besad on some answers here, I opened "Device Connector", chose "Soundbar", but then there's no option to select a manifacture, so I'm stuck (I can only select an input). Can anyone please advise?

5
Ryan S
7 years ago
C
ckoneContributor I
asked in Advanced setups
Vinyl Volume on Sonos Play 5

Hello! I purchased a Sonos Play 5 to match up with my new UTurn Orbit turntable with built in pre-amp. When playing apple music or other digital music through my Sonos, the sound is about twice as loud as when I play a record. Ie the record at full volume is about the same as 50/60% volume for the digital music. Even if i switch back and forth between record and digital for the exact same song it is not the same sound level. This is my first turntable - is that normal? The details of the preamp are here: https://uturnaudio.com/products/pluto-phono-preamp I appreciate any guidance & wisdom! thanks, Chris

5
Andy B
7 years ago
M
MaratotoContributor I
asked in Advanced setups
unpair

I have playbar and subwoofer.....I bought later 2 play3's for stereo sound but I can't use subwoofer with the play3's without first unpairing the subwoofer from playbar.....Is that correct, if so it sucks!

15
J
7 years ago
B
BallisticContributor I
asked in Advanced setups
Sonos wont work on all Access Points

I have 2 Access Points, they are SonicPoint ACi's and i can only connect to my Sonos Connect Box when im on the same Access point as the Sonos Connect Box, When i go to the other end of the house and try and connect with my app it wont see it. The WLAN (wifi access points network) are on their own Subnet, i was unable to bridge the WLAN to LAN to only have a single subnet even with help from sonicwall i was unsuccessful so i had to create a 2nd subnet. When i try and hardwire somthing to the WLAN network for anything other than a Access Point it wont dish out DHCP or anything else to be able to plug the Sonos Connect in via Ethernet. Any ideas or am i just stuck being able to only connect to the sonos if im on the same end of the house as the network rack? Or should i look at a HEOS system.

4
T
7 years ago
W
waynesworld1Contributor I
asked in Advanced setups
Rename speakers

I have a playbar, sub and play 5. All in my living room. I accidently named my play 5 to be in "livingroom2" while the playbar and sub are named living room. How can I rename it so the play 5 is in "living room" so all the speakers will be under the same name. Ty

4
K
7 years ago
simmach
simmachContributor I
asked in Advanced setups
how to connect 1 speaker to CONNECT:AMP

I've recently purchased a second hand CONNECT:AMP. This is now setup and connected to one custom build speaker. Currently the custom build speaker is connected to the LEFT output channel of the CONNECT:AMP. The RIGHT output channel of the CONNECT:AMP is [b]not [/b]connected to anything. Is there a way of bridging the two speaker outputs into 1 channel, for 1 speaker? So basically my questions is: How can I connect 1 custom build speaker to both output channels of the SONOS CONNACT:AMP?

2
simmach
7 years ago
R
RGBContributor I
asked in Advanced setups
Creating a temporary Sonos setup in a second home

We rent a vacation house for six weeks, and I want to set up my Sonos system there. I will be bringing the computer that holds all my music. What is the best way to set up the system in the vacation home so that I will not have to recreate my home network when I return?

2
R
7 years ago
WEID1374
WEID1374Contributor I
asked in Advanced setups
Save groups

At this moment I own two Sonos products, and more are likely to come. Grouping of these two works fine, but every time I group the two devices (Play3 and Playbase) I have to adjust the volume to each other. Every time I stopped playing music and start watching television the group setup is gone. So when I want to start listening music again in group-format I have to re-adjust the volume levels. Is there a way to save the group / volume setup?

1
Edward R
7 years ago
I
imaudiContributor I
asked in Advanced setups
Allowing Sonos app to connect to hardwired Sonos Connect via different WiFi networks

Greetings! Here's my Sonos Connect setup: - Sonos Connect hardwired into a 24port switch - Linux server for DHCP and DNS - DHCP server setup to always issue Sonos connect an IP of 192.168.0.100 - UniFi Access Point with two different wireless networks - Wireless Network 1: "Mike's Secure WiFi" requires a password and allows access to entire LAN - Wireless Network 2: "Mike's Guest WiFi" is open, but blocks access to 192.168.0.0/26 (for those of you who don't want to do subnet math, that's 192.168.0.1 through 192.168.0.62) Here's my goal: I should be able to connect to my secure WiFi, load up the Sonos app, and start playing music. This works great! Done. I'd like my guests who come over to be able to control my Sonos by signing on to the Guest WiFi network and finding the existing Sonos. However, when I try to connect to my Sonos using my Guest Network, I get an error saying: [img]685ac8e7-d56b-40f9-bf01-8cdad918ca9f.png[/img] Is the setup I want possible, or

10
I
7 years ago
W
wagonfaceContributor I
asked in Advanced setups
BT Whole home wifi - will it work with sonos?

I want to extend wifi to my garden, using BT whole home wifi, so I can control sonos from my patio. Current setup: BT homehub 5 --- wired connection to sonos boost --- play 1, play 5, connect amp I don't know if this uses SonosNet, but I assume so. Everything works fine, but my wifi doesn't reach my patio. If I add BT Whole home wifi, and use that wifi network to try and control sonos, will it work? The BT whole home wifi is a wired connection to the homehub5 router, then it has two other wireless discs/extenders. I am competent enough to turn off the wifi on the homehub5, so then I will only have one wifi network in my house. But I have seen people mention the problem comes if both wifi networks use their own DCHP server, which is beyond my knowledge. Thank you for any advice.

3
ratty
7 years ago
Sp1ke
Sp1keAvid Contributor I
asked in Speakers
Change from wi-fi to SONOSNET

Hi all, I'm getting one or two drops from some of my SONOS speakers which are the furthest from my router. I currently use seven SONOS speakers, they are all on the quietest channel so now I would like to move them all to use SONOSNET. I realise I have to wire one speaker to start this process but have no idea how I move the remaining speakers. Any help would be greatly appreciated, thank you.

15
ratty
7 years ago
M
marcherContributor I
posted in Advanced setups
New wifi (same SSID/password) Sonos not connecting

Original Setup was Connect (wired ethernet to the Connect:Amp) Connect:Amp (wired ethernet to netgear switch) Play 1 (normally wireless) Netgear switch (wired ethernet to Verizon FiOS router) Verizon FiOS router Switch out Verizon FiOS wifi for Google Wifi New Setup is Connect (wired ethernet to the Connect:Amp) Connect:Amp (wired ethernet to netgear switch) Play 1 (normally wireless) Netgear switch (wired ethernet to Verizon FiOS router) Verizon FiOS router (wifi disabled) New Google Wifi (same SSID/password as Verizon FiOS router used to be) Sonos not showing up in the controller app (version 7.2 Build 35339010). I believe the above represents the boost setup (as the Connect:Amp is wired ethernet) Followed the instructions for moving to a new router at https://sonos.custhelp.com/app/answers/detail/a_id/1072/kw/new%20wifi However, I also tried connecting the Play 1 by wired ethernet to the Netgear switch, but that made no difference. Tried rebooting

2
M
7 years ago
P
Peg BasherContributor III
asked in Advanced setups
Sonos on 4g network

Hi all I've been a user of sonos for last 10 years and after suffering low speeds with BT broadband am looking for an alternative. Due to my remote location, BT is the only service I can get but I have borrowed from work a 4g router to try. It's a TP Link MR200 and works fine with my iPad but really struggling to set up and get sonos to work. I have set up as a wireless system and added my 2 players successfully, I have lost my napster source and no radio stations play Any help would be gratefully received :D

4
ratty
7 years ago
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