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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26408 Topics
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willphillipsonContributor I
asked in Components and Architectural
New network. No Sonos

Long story short, I upgraded my ISP connection, which prompted me to upgrade my router/firewall. I also decided to replace my very noisy dying switch. Result, great network, but Sonos is being very difficult. First, Apple Music stopped working. Couldn’t fix it. So being an idiot, I factory reset all of my Sonos. Managed to get 4 Play:1 connected (3 rooms, one each, except for one room with a pair). Now, trying to add any more Sonos results in a network problem on the last step of the process.My network: BT Openreach → Fortigate 80F → Netgear 752TPv2 → Ruckus APBT Openreach = ISP termination point in my house. CAT 6 connection to Router Fortigate 80F = Router & Firewall Netgear 752TPv2 = 48 port switch Ruckus AP = WiFi access points. All are wired to switch, so not a mesh network.Everything used to work prior to the router and switch upgrade.I’ve tried changing the MTU on the router; I’ve adjusted STP settings on the switch, and enabled “Forward BPDU while STP Disabled”. Nothing see

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Paul A
3 years ago
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agrovenstein92Contributor I
asked in Components and Architectural
Feature Request; Fade In or directly to requested volume

Hi there,I'm new on the community but would like to explain my feature request (Excuse me if in the wrong Sub Forum).Would like to play a alarm tune via alarm section.But when the system is at 10% volume and would like to play my alarm tune at 75% the volume will fade in. But as my alarm tune is 3 seconds. the volume is around 18% when the tune is already over.Would be nice and handy if you can choose when creating the alarm if you would like to have fade in or directly the requested volume for multiple purposes.Is this possible to create in future update? Thanks!

3
Paul A
3 years ago
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DougAMContributor I
asked in Controllers and Music services
Limited Artists/Somgs using Youtube Music on Sonos

Not all Artists/Songs show up on Sonos Youtube Music although they all show up on the Youtube Music app and On Sonos Google Play Music.

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D
3 years ago
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kbradsmithTrending Lyricist I
posted in Controllers and Music services
Youtube Music not playing entire Library Songs - only select few

Sorry, NOT playing entire Library Songs. The YTMusic app on Sonos offers to stream my Library’s collection of Songs but only seems to be capturing a very, very small fraction of my entire Songs collection. Is there a way to be sure and get all my Songs shuffled through on the Sono’s app? The ‘Your Mix’ option is misleading as well. It creatively mixes in new ‘recommended’ songs which I’m not interested in so that’s not a solution. I want all my Songs streaming from my LIbrary collection, please, not some limited selection. Thanks, comments please. 

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D
3 years ago
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martian4realContributor I
asked in Components and Architectural
Unable to connect Apple Music through S1 App

Ive moved house and had to re set my system up with a new router.  Everything has worked ok wish until I try and link my Apple Music subscription.  When I attempt to link I either get a message saying “There has been a problem, try later”. or I get a message saying “error please ensure you've updated to the lates version of the Apple Music app”Things I’ve tried:-Updating IOS Deleting Apple Music and reinstalling Deleting sonos and re setting up the system again Resetting each speakerHelp

1
Airgetlam
3 years ago
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BRDBRGHContributor I
asked in Components and Architectural
Upgrade Sonos S2 - no 'foreign' radio station - no Spotifity

I’ve recently upgraded to  Sonos S2. And since then all radio stations outside of the UK do not work as well as Spotify. The latter connects but then ‘breaks’ down.Anybody have any clue?Thanks for the help.

3
N
3 years ago
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BhavikContributor I
asked in Home theater
Sonos Beam crackle.

I’m getting random cracklings noises from my sonos beam it’s connected to the tv via hdmi arc and I’ve submitted the diagnostics (935533658) does anyone know how I can fix this?when I pause my sky for a few seconds and press play again it seems to sort itself out

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Simon B
3 years ago
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Christy1990Contributor I
asked in Home theater
Cant set up beam surround with symfonix

Hi everyone, we have a Sonos beam which is set up to our tv through the arc connection- works fine. Then we have two more Sonos speakers from IKEA- Symfonix. One is the lamp and the other is the bookshelf. They have all been set up and connected to the Sonos S2 app. When I go on the app onto the beam and try and set up surround sound (all speakers are on and connected to WiFi) it says- two compatible speakers are required...  are we doing something wrong? All speakers are connected on the app and so should be compatible? I can’t work out why it won’t work?Thanks in advance, Christy. 

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Paul A
3 years ago
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PhiloLynottContributor I
posted in Components and Architectural
Sonos One disconnected overnight "WiFi password incorrect" fix.

Dear Sonos-ers!TLDR;Issue; “Incorrect password” for wifi set up even though you enter the right password.Fix; “Incorrect password” → Factory reset → Ethernet to router → create new router password for network on router → set up speaker again with Ethernet still in → “create wifi network” via app → Enter your new router created password → should work!I am creating this as hopefully my first and last post on this community thread.=============================================I have spent the last 2 hours troubleshooting this issue, so creating this in the hope that this helps you further. Hopefully this will improve my karma!I went to sleep last night with the Sonos One speaker working perfectly, with a smile in the corner of my mouth. Waking up, the Speaker was essentially a brick, went through the “whats wrong” troubleshooting several times via the app to no positive effect.Then, I eventually got the “enter your wifi” option, entered my password, and got “password is incorrect”. I thoug

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controlav
3 years ago
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cyril.bContributor I
asked in Controllers and Music services
Sonos and Spotify issue S2, sond skip, wait time, etc.

Hello everybody,I am running into many problems with myS2 system. Please note wifi configuration is the same for a few years and never had any issues.Spotify stops playing OR repeats the song after 10-20 seconds Selecting a song or changing song takes forever, minimum5 to 10 seconds before it starts playing. Before it was instantaneous. when it starts playing it plays for a 10-20 seconds then starts again the song  Support diagnostic sent is 326329251Oh and yes I have disconnected everything, rebooted the router, then turn all device back on.. also plugged the playbar to a  wired network..I have the feeling S2 is not stable and ruins my sonos experience :-(anyone else having issues  ?thanks cyril

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P
3 years ago
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jestercContributor I
asked in Home theater
Sonos Integration

I have a Sonos Playbar and a Sonos One and I was looking to get two Studio Monitors for music production.Is there a way to integrate the Studio Monitors with the Sonos to use in a home audio setting so that I can make the most of my Sonos. I dont currently have an audio interface (though I will be getting one for recording vocal / guitar). If there is anything I would need to purchase to be able to incorporate this as well as how to do so would be so appreciated. tldr: How do I connect Sonos Playbar and Sonos One to studio monitors (and if there is anything that the monitors would need to do so)?

2
controlav
3 years ago
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SonosUser#HelpContributor I
asked in Components and Architectural
Sonos Playbar

Good Evening,We replaced our router and have read through the message boards/followed the app without success. An Ethernet connection is not an option due to installation distance (on wall with all wires behind drywall).Is our best and only recourse a reboot? I have updated my Sonos app/etc.  Thank you! 

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controlav
3 years ago
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Maurizio_1Contributor I
asked in Components and Architectural
Few ms delay between One and Port

I have many speakers. I grouped a Sonos One and a Port (the port is sending his output line to a Yamaha amplifier) but there is a few ms delay between the two sounds. I tried to set the sound compression to none and to change the WiFi channel but nothing changes. I’m going mad… I sent the diagnostic and its number is 862404893 (in case someone from the support sees it...). I had this issue since I installed the system, I tried to plug, restart, change the input in the Yamaha Amplifier (RX-V375). I used to have the Connect and a Play:1 connected in the same configuration but I never had an issue, but then I upgraded the system due to the S2 app compatibility. Any other in the same situation? Thank you! 

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M
3 years ago
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Daxman27Contributor I
asked in Components and Architectural
Random chime noise coming out of the speakers

This is my first Sonos system. Arc, Sub and 2 SLs setup as a soround system in my tv room. So far I really like the system, however I am getting a random chime tone coming out the speakers that I cannot identify. It is like a system notification. It is becoming very annoying. No lights or anything else just the chime. Any ideas or suggestions on what this might be? Thanks.

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D
3 years ago
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paulzContributor I
asked in Components and Architectural
Sonos app not working

I have the Sonos app installed on both an iPad and an iPhone. Suddenly the app stopped working on my iPhone. The error message says “can’t find system.” The app still works fine on the iPad. Suggestions appreciated!

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controlav
3 years ago
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GarnerContributor I
asked in Controllers and Music services
Sonos keeps dropping - Spotify

I know this has been asked a hundred times but… 2x Play 1 and 1x Play 3. All wireless, no bridge. All apps up to date, connected 2.4 ghz. keeps dropping out, drives me insane. Speakers disappear and reappear seemingly at random. Speakers are close to router, don’t have any other devices such as baby monitors or cordless phones. All other WiFi working fine. Tried swapping speaker locations but still no joy. Help, why can’t I play my music?

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G
3 years ago
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BruffyContributor I
asked in Controllers and Music services
Playlists

When I try and play my playlists i am getting a message saying “your Last fm login information was invalid”. I have no idea what this means or how to fix it. Help please.

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Annazel S
3 years ago
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tom_desloovereContributor I
asked in Components and Architectural
Sonos unable to play songs from Spotify

My 100% S1 Sonos installation cannot play songs from Spotify anymore. Playing directly from Spotify app works fine, so not network/firewall/internet issues, but when I try the same via Sonos app, I get “unable to play XYZ - connect op Spotify was lost”. Also Spotify connect does nog work via Sonos speakers. I already reauthorised Spotify service and even removed and re-added spotify service again to Sonos system … no luck … nog music via Spotify … one of the main sources for playing music for my family … what could be wrong?submitted diagnostic report 1047707724

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Ken_Griffiths
3 years ago
BCM
BCM
asked in Controllers and Music services
Windows UNC issue

For the tech guys… with a recent Windows 10 update, my UNC connections to various NASs are failing with a ‘path not found’ error. If I switch to the IP address, it comes right up. If I reboot my computer the UNC works for a while then it starts failing again. The Sonos desktop controller then can’t find my shares when working with them during this anomaly. Sonos itself works of course.Does anyone know anything about this and can offer up a solution? Maybe uninstall part of the update that is causing this? The PC was fine for years and the update is the only change to the software on it in the past few months.

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Rowena B.
3 years ago
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mail2Contributor I
asked in Home theater
tv sound cuts every 10 seconds - sonos beam

Since yesterday (after a month of working fine), my tv sound cuts out very often. Sound from Spotify works fine Diagnostic: 1139675645

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Rowena B.
3 years ago
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PeterSM
asked in Home theater
iPhone Keeps disconnecting from Sonos Beam.

Hi,  i recently bought a Sonos Beam and I’ve been experiencing issues where the speaker will disconnect from my phone and stop playing music.  I’m considering returning my speaker however I want to find out if there are remedial options before doing so ?Thanks in advance. 

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Simon B
3 years ago
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brharveyContributor I
asked in Components and Architectural
Can't add Sonos products in app

Hello,I currently have a play 3, two Sonos ones and a Sonos Beam. I recently had to factory reset my router, which resulted in having to rename my network. As a result I have had to re-connect all of my smart home devices. I have sonos speakers up on walls, wires hidden behind the wall, and the beam is mounted on top of my tv which is also mounted up on a stone fireplace. The Sonos App indicates I only need to hardwire 1 device into the router using ethernet. This was completed and I was hoping the other devices would then update to the same network. Not correct. I am reluctant to find that the only device setup.in the app is my play 3 which is easily movable and was hardwired to the router temporarily to update the network settings. I have tried to add the other devices in the app with no luck. It indicates the app can find the beam, but cant set up. None of the sonos ones are showing up. I am really hoping I do not have to take down and re-fish the wires through the walls to these so

2
J
3 years ago
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GrumpySonos OwnerContributor I
posted in Components and Architectural
App updates lose wifi

I miss the old app. I love my sonos product but this new app is horrible. Every time I update I have same issue….. can’t connect to wifi with Sonos products. Which is really interesting when the speakers are playing. For the amount of money spent on the products you would think they would have this issues fixed by now since it seems to be a global issue. I won’t be updating the app again. Spending 20 mins after each update to fix a problem that the developers refuse to fix is enough for me. Why can’t there just be a normal controller for these things? Sad to say I miss the dinosaur days of a basic remote that had the only issue of dead batteries 🤬

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Rowena B.
3 years ago
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jose.jeremieContributor I
asked in Components and Architectural
le multiroom

Bonjour à tousJe viens d'acheter 2 enceintes sonos one sl et je n'arrive pas à les faire fonctionner en même temps ,alors qu'elles fonctionnent séparément Merci de votre aide 

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J
3 years ago
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equalizer81Contributor II
asked in Controllers and Music services
In playlists imported from Apple Music library, songs with accented letters in their titles won't play

In playlists imported from my Apple Music library, songs with accented letters in their titles show up in the imported playlists, but they show up as their .mp3 file name rather the song title, they don’t show their cover art, and the songs won’t play. The same tracks are indexed fine in the music library on Sonos and play with no problem. Has anyone found a fix for this? Thanks!

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Rowena B.
3 years ago
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