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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26710 Topics
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MPL63Contributor I
asked in Components and Architectural
Playbar - audio works with TV but not appearing in Sonos app and can't add

Playbar & sub - audio works with TV, but playbar not appearing in Sonos app for music and can't add.  I have unplugged multiple times, and I have also rebooted router, modem, etc.  This has happened several times before, but usually unplugging it allows me to add it back on.  I removed the sub and I can add that to another room, but not the Playbar room since that doesn’t show up. Diagnostic information 558295547

1
Annazel S
3 years ago
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RichaccaContributor I
asked in Components and Architectural
Delay

What is the delay, how does it work and how do you adjust it. 

2
controlav
3 years ago
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jimct1Contributor I
asked in Components and Architectural
Cannot connect in last couple of weeks of October

Anyone else having similar? “Cannot connect” type issues. App opens up but can only see a Symfonisk speaker, or tells me it can see the Sub but it’s not configured. The chat facility has no one available most of the time and ‘other means of contacting us’ is a dead link.How can the app have WiFi connect issues but quite happily sends diagnostics, the wifi is either there and accessible or not.

16
M
3 years ago
D
deedlebug57Contributor II
posted in Components and Architectural
Connection issues from iPhone

I'm having a problem connecting to my Sonos, through my iPhone. I've reset the wifi, reset the phone etc... and nothing.It started Monday night around 11 EST. still not connecting this am. Anyone else having a problem

3
C
3 years ago
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ThesilAvid Contributor II
asked in Components and Architectural
Amp and Sub issue

I don’t seem to be getting a signal from te sub out on my sonos amp to my own sub. Anyone experiencing this!

10
T
3 years ago
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S0undh0undContributor I
asked in Advanced setups
Bug: Can’t group speakers from Spotify app

Hey there,I recently upgraded to the new Sonos app, and I can no longer group speakers from the Spotify app.   I get the blank screen below. Anyone else seeing this?  Is there a way to fix it? Thanks!  

2
Airgetlam
3 years ago
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bonedaddy821Contributor II
asked in Home theater
Beam powers off completely with TV

Of course I’ve had multiple issues after updating my speakers. Typical but after finally getting everything setup again. Now my beam and sub are undiscoverable and completely power off once I turn on my TV. Pretty annoying having to keep my TV on to listen to music. I also have One SL setup as a stereo pairing but they are on a separate power source. My TVSony Beam and Sub are all on the same power strip. Any advice my one SLs are setup as a separate room. After newest update I had to re add everything and hard reset all speakers but the beam!

7
Rowena B.
3 years ago
I
IM314Contributor I
asked in Speakers
Connection issues after they dropped Bridge

Ever since the update where I was forced to connect my trusty Play:3 directly to my home wifi instead of using the fantastic Bridge dedicated network that had been working without interruption for years, I’ve had daily frustrations. The first few seconds of songs are jittery, I get long pauses in streaming radio, and once or twice a week all my (completely up to date) apps refuse to see my Sonos device, and all that works is completely resetting my router and waiting 10 minutes.All this in a house with several devices and HD TV streaming high quality without issues from a 100 Mbps connection. All my apps and firmware are up to date, and this is really not what I expect from Sonos. My feeling about them dumping Bridge is that they tried to fix something that was not broken, and caused a lot of new problems.Anyone with the same problem and a *real* solution (don’t tell me to update, reset things, move my router, install repeaters, change channels, etc. - all of this has been tried and it

4
AjTrek1
3 years ago
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simon markContributor I
asked in Components and Architectural
Sonos - HD Fury Arcana

I have an Apple TV 4K, a Sonos Arc, a sub gen 1 and two play 5s gen 3 and a Samsung smart tv with an arc connection but no e arc connection. I purchased a hd Fury Arcana to get Dolby Atmos from the Apple TV. The Arcana is connected to the Apple TV, the outputs from the arcana go to in the case of the arc connection the Sonos Arc and in the case of the HMI connection to the Samsung TV. For some reason I get no sound out of the play 5s (the rear speakers on the home theatre set up) either from the tv or for music - any suggestions as to why this might be? 

6
E
3 years ago
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User443499Contributor I
asked in Components and Architectural
Playbar Sound Interference.

I have two rooms each setup with playbar+sub+a pair of Sonos Play 1. For the first 5-10secs of playing a song there is significant crackling then it settles down to play normally. Same happens when I change songs. No issue with tv audio though. Exact same problem in both rooms. Any thoughts, suggestions for how I can eradicate this?

5
Simon B
3 years ago
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SteveC2402Contributor I
asked in Components and Architectural
Access to location in iOS not working

I am trying to add a new Sonos one.  Never had a problem before but now my App has a message saying "Sonos needs Location access to search for nearby products".  Underneath there is a button saying “Allow Location access” but when I tap it nothing happens.There is another button saying “more information”, and when I click on that it seems to suggest it is something from IOS13 onwards about location access.  The message helpfully provides the steps to do sort this out, but when I go to IOS settings, there is no option there for location.  Just Bluetooth, Local Network, Siri, notifications Background app refresh and mobile data.   When I go to privacy and location services in IOS settings, Sonos does not appear in the list so I do not seem to have any way of providing location access and therefore adding the speaker.  I have tried resetting the App and deleting it and re-installing but always get to the same screen.Any help on how to sort this would be gratefully appreciated so that I ca

6
Rowena B.
3 years ago
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Money_wasted
asked in Components and Architectural
Best sized sledge hammer?

This has been the most promising yet most disappointing piece of electronica I’ve ever owned. Wondering whether my 3 lb drilling hammer would suffice or if I should borrow a larger sledgehammer to rid myself of this brand forever? Thx!

6
M
3 years ago
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OettlContributor I
asked in Components and Architectural
Sirius XM - Unable to Browse Music

SiriusXM is the ONLY streaming service that is not working on my Sonos.  I have rebooted my Sonos, uninstalled and reinstalled the SiriusXM channel within Sonos app, logged in and out of my SiriusXM online account, verified password is correct, etc. Help, please!

2
O
3 years ago
J
JmurivalsContributor I
posted in Components and Architectural
Rooms dropping off / going missing

Ok, I’ve got two play1’s, two play 3’s and a sub.rarely had problems until recently. Now, I have all kinds. In the rare occasions it did connected it never lasts for more than a week before going offline again. Now, I can’t get it back at all.Neither the s1 nor s2 app can find my system, despite all the speakers showing up as connected to my network.it constantly says it can’t find my system. I’ve tried everything a thousand times.Unplugging, resetting app, checking router, plugging ethernet into router, deleting and redownloading app....on and on and on...nothing works.im pretty annoyed and slightly pissed that I have an expensive waste of a system sitting here. anyone with any ideas? 

1
Annazel S
3 years ago
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PVSContributor I
asked in Controllers and Music services
Sonos S1 won't work after ios 14.1 upgrade

This has to be one of the most disappointing piece of electronic I have ever purchased. My Sonos S1 will not connect to iphone 11 after ios 14.1 update. I have tried all recommendations but nothing seems to work. Sonos youtube app (which was below average in performance anyway) isn’t functioning either.

1
J
3 years ago
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EmvyContributor I
asked in Components and Architectural
How to endlessly play a Spotify playlist on shuffle and repeat on Sonos?

How is it possible to endlessly play a fixed Spotify playlist (or even a Sonos playlist) while having the songs on repeat and shuffle. Activating the “repeat” function worked only for some time but at one point the playlist stops playing. Is it because “repeat” function means that the whole playlist will play only 2 times?

3
Annazel S
3 years ago
pax0707
pax0707Contributor I
asked in Components and Architectural
Apple TV - no audio after resuming playback.

I’m using 2x symfonisk speakers setup as stereo pair as AirPlay target for my AppleTV. I was planing to use them as rear speakers in 5.1 setup down the line but current issues don’t inspire trust (yes I’m aware that 5.1 settup is different to this).Everything works fine TILL I pause the video for more then 10-15 seconds, after that audio doesn’t come back upon resuming. I need to deselect them as audio output and select them again to get the audio back. This is extremely annoying.From what I can google, I’m not the only one with this kind of issue. I’ve tried power cycling everything, connecting the speakers with cable, everything’s updated to latest version. Only workaround I read about is playing an “empty” audio stream in the background.  Is there any fix for this issue?

5
Simon B
3 years ago
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BenAWinContributor I
asked in Controllers and Music services
SiriusXM quit playing

Getting two error messages when trying to play SiriusXM: Unable to connect to DeviceUnable to play radio station Tried removing the service and reinstalling.  Able to play through my SiriusXM app so seems to be an issue on the Sonos side.  Anyone else having issues recently?

7
B
3 years ago
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bernard_fleuryContributor I
asked in Controllers and Music services
Sonos unable to browse music on Sirius XM Canada

Hi,This morning, SiriusXM stopped working on my Sonos Play 1.  SiriusXM works fine on my computer. It is not a login issue at SiriusXM.  Is there an outage somewhere?It looks like ok for Sirius on status.sonos.com.Thanks!

3
B
3 years ago
S
seandonahueContributor I
asked in Controllers and Music services
SiriusXM on 11/3/20

Anyone else experiencing the “Unable to play the selected item” message when trying to play anything on SiriusXM today?  My system has been very inconsistent since introducing the Arc a month ago, and I’ve experienced this kind of error in that time, but usually, I could just switch to Spotify and then switch back to Sirius and for the most part that would work.  Today, that doesn’t work.  I can play Spotify and TuneIn.   Can’t play Amazon music.I’ve also tried to play on just a single old one speaker and it’s the same issue.  Also, rebooted the phone.I’m not sure if it’s tied to the Arc or not, but I can say, I haven’t been pleased with the system since I added it.Any and all help is greatly appreciated.

1
Airgetlam
3 years ago
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jeromepTrending Lyricist I
asked in Controllers and Music services
SiriusXM not accessible tonight

I’m getting Sirius XM errors tonight trying to access it with S2 on an iPad Air.  I do not have any issues accessing Sirius through web player or the Sirius app.  The status page at Sonos say that Sirius is up, but I find that had to believe.  I’ve reset the controller software and reconnected it to the system with no change in Sirius accessibility. other services play, like Spotify.  The above image shows screen behavior when trying to access Sirius on the app. Diagnostic. 1109363835

3
Airgetlam
3 years ago
D
DoniboyContributor I
asked in Components and Architectural
SONOS AMP Cannot Connect to Corporate WiFi

I am trying to set up a Sonos Amp so that we can connect it to some Legacy speaker system in the waiting room of a healthcare facility.  We can’t use the Corporate Wi-Fi because of HIPAA, and we can’t use the Guest Wifi because there is a disclaimer that must be accepted.  So I had the network guys create a seperate SSID that uses a cable connection, has no disclaimer, and can be seen from the AMP.   I connect my Phone to the new SSID, I run through the setup with the AMP, and it fails on the Wi-Fi. I have tried it 100 times.  I even took the Sonos home and connected t to my home Wifi to make sure ot worked.  It did.  I have reset this Sonos over and over for weeks.  Anyone have any ideas? There was a moment when I was able to run through the install and it looked like it was connected, but it dropped connection and never worked again. 

3
airforceteacher
3 years ago
F
FoogioContributor I
asked in Components and Architectural
Unable to connect after iOS update

since I have refreshed my iphone i can not connect to my sonos s1 neither my macbook air, tried to pull out all the cable and wire from the router and from the s1 as well, but still can not connect. any help pls?thx

1
C
3 years ago
M
MrMoiContributor I
asked in Components and Architectural
Amazon Music disconnect

Hi strange issue, anytime I use Alexa to play music through the Sonos Play 1 (1st gen.) she plays amazon music, having not done that before. We have Apple and Spotify and always used Spotify just fine. I’ve checked and deleted/reinstalled the sonos app, deleted the skill etc. but nothing obvious to see why she’s using amazon now all of a sudden having not been asked to or having done so before… any one else have this issue?

1
UKMedia
3 years ago
W
whythelongfaceContributor I
asked in Controllers and Music services
external library on macOS

I have an iTunes/Music library that is stored on an external drive.  Running Catalina, up to date (10.15.7).  Running Sonos macOS app, up to date (12.1).  I try to add the library using the recommendation here but, while the internal drive albums are appearing, none of the external albums appear.  I’ve tried closing Music removing the libraries from the Sonos app in various ways with no luck on getting the external albums to appear.  There are only around 3k files in there, organized by Artist, as per Music’s scheme.   Thanks.

5
Krishma M
3 years ago
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