We moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.
First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.
Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these will take a bit longer than normal.
Please be aware that we are reading every post, we are recording and collating all feedback, and all of it will be passed over to the app software development team. In addition, we are doing our best to identify previously unidentified issues and report them to our technical teams.
We know many of you are concerned about certain features going missing, so let us take this opportunity to say that the following features are coming back:
Alarms management
Sleep timers
Queue management
Playlist editing
In addition and contrary to some speculation, local Music Library is not going anywhere, though SMBv1 support has been permanently removed. Local Music Library searching is something that is still being worked on.
We’d also like to thank everyone who has taken it upon themselves to help others here with their questions and concerns - we appreciate you all!
Thanks for listening - take care of yourselves, and each other.
Combined threads:
General feedback (not relating specifically to those below):
Queue management:
Alarms:
Playlists:
Music Library:
Sleep Timers:
Please note that there is an official statement that can be read here.
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I can’t see any reason why it would not work if the local wired/wireless network is in place.
My local network is just fine. Sonos worked without any problems for over 14 years. I’ve tried the new app with and without Internet, with and without Boost, with and without Sonosnet. No music library or playlists on my iPad, not on my iPhone. The only thing that seems to work as it should is the Windows Desktop Controller 16.2.
Sonos messed up really bad this time. And i never thought I'd be writing these words down...
the new App is stepping forward with this rather than including past vulnerabilities. So perhaps more-likely the issue.
I can understand why you would say this, but if someone is on their own home network, why would a company attempt to limit what type of sharing they’re using, arbitrarily, in an app update such as this?
My LAN is my problem. At this point in the process, the only thing with questionable intentions inserted into the relationship between my lan, my music, and my devices, is SONOS. Why do they get to dictate that I need the internet running to do any of this, all of a sudden?
The fact the new App would not support SMBv1 and http was widely publicised in the community here, before the update was released and users were given notifications in the S2 App and emails in advance. An answer that springs to mind to get around it, might have been to switch to the higher SMB standard or to not upgrade and standstill. In my own case I upgraded my NAS long ago to support SMB 2 and 3.
Some Windows users I presume will just follow the steps posted by @press250 and MAC users will perhaps take similar steps.
IMO Smbv1 removal wasn’t “widely” publicized and I don’t believe a firm date was provided. There will always people who miss the comms, but IMO they did way too little.
This change has only added to the confusion and anger and Sonos hasn’t bothered to articulate why this had to happen at this time.
They give zero Fs about customers.
Well here's my response from the 'CEO’ (posted on other threads but added here in case you don't see it elsewhere).
I ended the email (which simply asked him to admit they’d got it wrong and give us back v16 until this was ready) with my full name, but in the reply I’m just ‘C’.
Although I’d like to think it is written by a human, it has more than a whiff of being AI-generated.
It has the usual ‘We are right and know what is best for you’ paragraphs - such arrogance - and at the end I am told to ‘Have a bit more patience.’ 🤯🤯🤯
Sonos have drunk their own Kool-Aid.
Hello C,
Thank you for reaching out to Sonos.
My name is Ünal C., and I'm an Escalation Specialist on the Customer Experience team here at Sonos. Our CEO, Patrick Spence, brought your feedback to my attention, and I wanted to see if there's anything I can do to help address this.
I am truly sorry to hear about the frustration you are experiencing with the new app update. Your feedback is important to us, and I want to thank you for bringing it to our attention. Therefore, I will take this case into my own hands and help you further. As a valued long-term customer, your satisfaction is our top priority.
To begin with, the streaming industry is undergoing a rapid change. As a leader in sound experience with an open platform offering unparalleled choice, Sonos is focused on creating a better way to listen. We’ve redesigned the Sonos app to bring all your content across your services into one customizable home screen for a more personal listening experience, built on an agile software platform for a smoother, faster streaming experience that can – and will – support more innovation over time.
Furthermore, the redesigned Sonos app is a completely renovated, future-built app experience that brings all your favorite content across 100+ streaming services in one easy-to-use home screen. With a customizable layout and more accessible, intuitive controls for grouping and more, the redesigned Sonos app gets you to the music you love even faster for effortless out-loud listening.
Moreover, the revitalization of the Sonos app is our most ambitious software update yet and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in mind, features such as playlist creation and queue editing within the Sonos app, sleep timers, and local library support will not be available at launch, but will be added to the app on a rolling basis over the coming months.
I understand how these missing features can impact your experience with our products. However, I would kindly ask you to have a bit more patience and make sure the app is up to date. This way, the features that are missing and planned to return will return.
Please keep in mind that your feedback is invaluable to us as we strive to improve our products and services.
Thank you for your patience and understanding
Best regards,
Ünal C. Sonos | Customer Experience - Level 2 | Contact Us
The recently played section will not let me load my personalized Apple Music stations. Every time I try to select it from the recently played section, it says “Something went wrong. Try Again.”, but I can load the station from my favorites and under Apple Music. I’d like to be able to utilize the recently played section to jump around different music genres, without having to search for each in my favorites or elsewhere.
Thanks for your input, @Ken_Griffiths but it's besides the point. For many years I had a good, working system of many Sonos components. Now, suddenly, after having updated my app, my system is flawed in many ways. I don't want to jump to many a hoop (SMB, networking, network discovery, music file sharing, share permissions and what not) to get my working system back. I expect Sonos to publish a new app that does all that for me. If you break a glass, you pick up the pieces. It's as simple as that.
The choice made to upgrade to the new Sonos App is really a matter that lies with yourself @beynym - Another user I’ve seen post here recently, named @skullc, chose to wait and has not taken that step.
Unfortunately there’s currently no easy way to step back (particularly for iOS users) as Sonos do not provide that in their App, albeit some others have posted workarounds for Android. What step you choose to take next is a matter for yourself, having chosen to upgrade to the new App.
Your reply would make sense if Sonos hadn’t misrepresented, scratch that, lied about the app’s state and said that things would continue to function as before.
No one chose to upgrade to a biggy POS app because we were told it was as before but better.
Allowing “updates” implies fixes and improvements to Sonos App V2 what we received was Sonos App V3. This is a blatant misuse of the update facility.
There should have been a warning that clearly stated that this was an update where some functionality is missing and a proceed/cancel button in the installer.
Thanks for your input, @Ken_Griffiths but it's besides the point. For many years I had a good, working system of many Sonos components. Now, suddenly, after having updated my app, my system is flawed in many ways. I don't want to jump to many a hoop (SMB, networking, network discovery, music file sharing, share permissions and what not) to get my working system back. I expect Sonos to publish a new app that does all that for me. If you break a glass, you pick up the pieces. It's as simple as that.
The choice made to upgrade to the new Sonos App is really a matter that lies with yourself @beynym - Another user I’ve seen post here recently, named @skullc, chose to wait and has not taken that step.
Unfortunately there’s currently no easy way to step back (particularly for iOS users) as Sonos do not provide that in their App, albeit some others have posted workarounds for Android. What step you choose to take next is a matter for yourself, having chosen to upgrade to the new App.
Your reply would make sense if Sonos hadn’t misrepresented, scratch that, lied about the app’s state and said that things would continue to function as before.
No one chose to upgrade to a biggy POS app because we were told it was as before but better.
So am I the only one who read this about local music libraries, which is the point in question here (see below) - this was widely discussed here in the community too… I had notifications/emails aswell, long before the new App was released.
*NB: The date on the screenshot for the "notification" in the S2 App is April 29th (before the new App was launched).
Thanks for your input, @Ken_Griffiths but it's besides the point. For many years I had a good, working system of many Sonos components. Now, suddenly, after having updated my app, my system is flawed in many ways. I don't want to jump to many a hoop (SMB, networking, network discovery, music file sharing, share permissions and what not) to get my working system back. I expect Sonos to publish a new app that does all that for me. If you break a glass, you pick up the pieces. It's as simple as that.
The choice made to upgrade to the new Sonos App is really a matter that lies with yourself @beynym - Another user I’ve seen post here recently, named @skullc, chose to wait and has not taken that step.
Unfortunately there’s currently no easy way to step back (particularly for iOS users) as Sonos do not provide that in their App, albeit some others have posted workarounds for Android. What step you choose to take next is a matter for yourself, having chosen to upgrade to the new App.
Your reply would make sense if Sonos hadn’t misrepresented, scratch that, lied about the app’s state and said that things would continue to function as before.
No one chose to upgrade to a biggy POS app because we were told it was as before but better.
So am I the only one who read this about local music libraries, which is the point in question here (see below) - this was widely discussed here in the community too… I had notifications/emails aswell, long before the new App was released.
I don’t know Ken. There are a number of users in my house. Maybe one of my kids got it and just dismissed it. I didn’t get the email. Maybe they send it maybe they didn’t. “Coming Months” - when is coming months? The wording of what’s going to happen is confusing.
and April 29 as the date. They say “coming months” not in 10 days. GTFOH.
But look at the post you replied to, it isn’t about their non existent comms it was about their lies in telling us the app is an upgrade.
So am I the only one who read this about local music libraries, which is the point in question here (see below) - this was widely discussed here in the community too… I had notifications/emails aswell, long before the new App was released.
I doubt if you were the only one. I've read it and I understood its meaning. Nevertheless, Sonos killed my music library with its new app. It shouldn't have done that.
Come on Sonos - just give us a rollback while you sort all the problems. My system is playing fine for the most part - no numbers on the volume is annoying and Times Radio will only play from Sources, rather than Favourites or Recents. BUT there are people here that have paid a lot of money and through no fault of their own they effectively have no music system- this, you can surely see, is unacceptable. Put back the old app, hold your hands up, say sorry and then spend some time - however long it takes - to sort this out. Unusually, once I’d messed about with the new app there were some things that I actually liked - please listen to your customers.
The courageous App update that ‘energised’ the team is down to a 1.5 rating on the Play Store.
Reputations take years to build but can be ruined in the blink of an eye by taking your mind off what's really important. This is a concept clearly alien to Sonos and the senior management team who appear to have absolutely doubled down on the ‘We're right and you're wrong.’ mindset.
Interesting, It shows as 2.9 when I check the Google Play store.
Play store ratings are region specific. If you're in The UK you're likeky to see a different number than people in The States.
Well here's my response from the 'CEO’ (posted on other threads but added here in case you don't see it elsewhere).
I ended the email (which simply asked him to admit they’d got it wrong and give us back v16 until this was ready) with my full name, but in the reply I’m just ‘C’.
Although I’d like to think it is written by a human, it has more than a whiff of being AI-generated.
It has the usual ‘We are right and know what is best for you’ paragraphs - such arrogance - and at the end I am told to ‘Have a bit more patience.’ 🤯🤯🤯
Sonos have drunk their own Kool-Aid.
Hello C,
Thank you for reaching out to Sonos.
My name is Ünal C., and I'm an Escalation Specialist on the Customer Experience team here at Sonos. Our CEO, Patrick Spence, brought your feedback to my attention, and I wanted to see if there's anything I can do to help address this.
I am truly sorry to hear about the frustration you are experiencing with the new app update. Your feedback is important to us, and I want to thank you for bringing it to our attention. Therefore, I will take this case into my own hands and help you further. As a valued long-term customer, your satisfaction is our top priority.
To begin with, the streaming industry is undergoing a rapid change. As a leader in sound experience with an open platform offering unparalleled choice, Sonos is focused on creating a better way to listen. We’ve redesigned the Sonos app to bring all your content across your services into one customizable home screen for a more personal listening experience, built on an agile software platform for a smoother, faster streaming experience that can – and will – support more innovation over time.
Furthermore, the redesigned Sonos app is a completely renovated, future-built app experience that brings all your favorite content across 100+ streaming services in one easy-to-use home screen. With a customizable layout and more accessible, intuitive controls for grouping and more, the redesigned Sonos app gets you to the music you love even faster for effortless out-loud listening.
Moreover, the revitalization of the Sonos app is our most ambitious software update yet and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in mind, features such as playlist creation and queue editing within the Sonos app, sleep timers, and local library support will not be available at launch, but will be added to the app on a rolling basis over the coming months.
I understand how these missing features can impact your experience with our products. However, I would kindly ask you to have a bit more patience and make sure the app is up to date. This way, the features that are missing and planned to return will return.
Please keep in mind that your feedback is invaluable to us as we strive to improve our products and services.
Thank you for your patience and understanding
Best regards,
Ünal C. Sonos | Customer Experience - Level 2 | Contact Us
Wow that is so dismissive.
You merrily toss in terms like “ SMBv1 support has been permanently removed “ but I have no clue what the hell this means. All I know is that I had a system that worked. And now it doesn’t.
I am not, repeat NOT changing my NAS just because some smart arse developer has a brainstorm
I’m not defending any of the things mentioned in the Sonos communications @Bumper, far from it, but that’s not the focus of the earlier discussion here. I’m merely highlighting the matter that if a user with an ‘SMB v1’ or ‘http’ shared music library chose to either manually, or automatically, upgrade to the new Sonos App. They can’t expect to now have access to that library and there was communication from Sonos, prior to the release of their App, telling users what would happen for their library, if they upgraded.
It was widely discussed in the community too, to the extent that a user @press250 even took it upon themselves to produce a step-by-step guide on how to switch to SMBv2 (or higher) and create a Windows shared library that would be compatible, if users decided to upgrade.
… and just to say again, no I do not support some of the things that were (or were not) put out to users by Sonos, but the library issue was one point that was highlighted before the App was launched.
I can’t help in the case where someone missed the notification/email/discussion on the library topic, but that does not prevent a user from switching off updates, like @skullc (and some others) chose to do, before making the decision to install the new App.
Well here's my response from the 'CEO’ (posted on other threads but added here in case you don't see it elsewhere).
I ended the email (which simply asked him to admit they’d got it wrong and give us back v16 until this was ready) with my full name, but in the reply I’m just ‘C’.
Although I’d like to think it is written by a human, it has more than a whiff of being AI-generated.
It has the usual ‘We are right and know what is best for you’ paragraphs - such arrogance - and at the end I am told to ‘Have a bit more patience.’ 🤯🤯🤯
Sonos have drunk their own Kool-Aid.
Hello C,
Thank you for reaching out to Sonos.
My name is Ünal C., and I'm an Escalation Specialist on the Customer Experience team here at Sonos. Our CEO, Patrick Spence, brought your feedback to my attention, and I wanted to see if there's anything I can do to help address this.
I am truly sorry to hear about the frustration you are experiencing with the new app update. Your feedback is important to us, and I want to thank you for bringing it to our attention. Therefore, I will take this case into my own hands and help you further. As a valued long-term customer, your satisfaction is our top priority.
To begin with, the streaming industry is undergoing a rapid change. As a leader in sound experience with an open platform offering unparalleled choice, Sonos is focused on creating a better way to listen. We’ve redesigned the Sonos app to bring all your content across your services into one customizable home screen for a more personal listening experience, built on an agile software platform for a smoother, faster streaming experience that can – and will – support more innovation over time.
Furthermore, the redesigned Sonos app is a completely renovated, future-built app experience that brings all your favorite content across 100+ streaming services in one easy-to-use home screen. With a customizable layout and more accessible, intuitive controls for grouping and more, the redesigned Sonos app gets you to the music you love even faster for effortless out-loud listening.
Moreover, the revitalization of the Sonos app is our most ambitious software update yet and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in mind, features such as playlist creation and queue editing within the Sonos app, sleep timers, and local library support will not be available at launch, but will be added to the app on a rolling basis over the coming months.
I understand how these missing features can impact your experience with our products. However, I would kindly ask you to have a bit more patience and make sure the app is up to date. This way, the features that are missing and planned to return will return.
Please keep in mind that your feedback is invaluable to us as we strive to improve our products and services.
Thank you for your patience and understanding
Best regards,
Ünal C. Sonos | Customer Experience - Level 2 | Contact Us
Wow that is so dismissive.
And also totally dismisses the notion that customers use any other form of listening to their music, like local libraries
You merrily toss in terms like “ SMBv1 support has been permanently removed “ but I have no clue what the hell this means. All I know is that I had a system that worked. And now it doesn’t.
I am not, repeat NOT changing my NAS just because some smart arse developer has a brainstorm
What NAS make/model is it?
I’m not defending any of the things mentioned in the Sonos communications @Bumper, far from it, but that’s not the focus of the earlier discussion here. I’m merely highlighting the matter that if a user with an ‘SMB v1’ or ‘http’ shared music library chose to either manually, or automatically, upgrade to the new Sonos App. They can’t expect to now have access to that library and there was communication from Sonos, prior to the release of their App, telling users what would happen for their library, if they upgraded.
It was widely discussed in the community too, to the extent that a user @press250 even took it upon themselves to produce a step-by-step guide on how to switch to SMBv2 (or higher) and create a Windows shared library that would be compatible, if users decided to upgrade.
… and just to say again, no I do not support some of the things that were (or were not) put out to users by Sonos, but the library issue was one point that was highlighted before the App was launched.
I can’t help in the case where someone missed the notification/email/discussion on the library topic, but that does not prevent a user from switching off updates, like @skullc (and some others) chose to do, before making the decision to install the new App.
I had no opportunity to switch off the “Auto update” option before the thing screwed me over.
You merrily toss in terms like “ SMBv1 support has been permanently removed “ but I have no clue what the hell this means. All I know is that I had a system that worked. And now it doesn’t.
I am not, repeat NOT changing my NAS just because some smart arse developer has a brainstorm
In fairness to Sonos, reluctantly , there are very good reasons behind this decision.
On my NAS the change is easily made through the web UI. I checked mine today and it is already set to SMBv2/SMBv3. I did not know this until today.
Mine even has an SMBv1/SMBv2/SMBv3 option. If yours has this then you should be able to make a change without breaking anything else that you have that still needs SMBv1 (unlikely so try without SMBv1 first).
Whilst I am personally unhappy with the way that Sonos have handled every aspect of this update fiasco this is a responsible approach from them
I’m not defending any of the things mentioned in the Sonos communications @Bumper, far from it, but that’s not the focus of the earlier discussion here. I’m merely highlighting the matter that if a user with an ‘SMB v1’ or ‘http’ shared music library chose to either manually, or automatically, upgrade to the new Sonos App. They can’t expect to now have access to that library and there was communication from Sonos, prior to the release of their App, telling users what would happen for their library, if they upgraded.
It was widely discussed in the community too, to the extent that a user @press250 even took it upon themselves to produce a step-by-step guide on how to switch to SMBv2 (or higher) and create a Windows shared library that would be compatible, if users decided to upgrade.
… and just to say again, no I do not support some of the things that were (or were not) put out to users by Sonos, but the library issue was one point that was highlighted before the App was launched.
I can’t help in the case where someone missed the notification/email/discussion on the library topic, but that does not prevent a user from switching off updates, like @skullc (and some others) chose to do, before making the decision to install the new App.
Ken I’m just merely highlighting that they didn’t do a good enough job communicating what was going to happen when they shut off smbv1 not that they didn’t send any comms. I mean saying “in the coming months” and then shutting off 10 days later? I guess I have a different under standing of months.
I had no opportunity to switch off the “Auto update” option before the thing screwed me over.
I don’t recall the exact date it was announced the new App was coming on May 7th, but it was in the press online in early April
It should not take anyone that long to toggle off the auto-update toggle switch in the S2 App to prevent device updates and to toggle off the actual App update on the controller devices.
I have had S2 auto-updates off for a while and I choose to manually update all my Apps (not just the Sonos app) anyway.
In light of recent posts, I guess I’ll throw in my thoughts as they pertain to the May 2nd email where Sonos addressed this “...Sonos will no longer support streaming audio files from HTTP and SMB1 local music libraries on S2 products.” So, ignorantly, I assumed that this warning didn’t apply to my simple configuration of storing my Music Library on a USB-connected SSD drive. When I hear NAS from anyone, I’m usually told (and a friend at the gym recently conveyed this to me) it’s a stack of hard drives arrayed in a metal rack and looks like something out of a sci-fi movie. In addition, not knowing the acronym “SMB1” led me to believe that I was exempt from this warning. I now know that I was/am wrong.
I’m not defending any of the things mentioned in the Sonos communications @Bumper, far from it, but that’s not the focus of the earlier discussion here. I’m merely highlighting the matter that if a user with an ‘SMB v1’ or ‘http’ shared music library chose to either manually, or automatically, upgrade to the new Sonos App. They can’t expect to now have access to that library and there was communication from Sonos, prior to the release of their App, telling users what would happen for their library, if they upgraded.
It was widely discussed in the community too, to the extent that a user @press250 even took it upon themselves to produce a step-by-step guide on how to switch to SMBv2 (or higher) and create a Windows shared library that would be compatible, if users decided to upgrade.
… and just to say again, no I do not support some of the things that were (or were not) put out to users by Sonos, but the library issue was one point that was highlighted before the App was launched.
I can’t help in the case where someone missed the notification/email/discussion on the library topic, but that does not prevent a user from switching off updates, like @skullc (and some others) chose to do, before making the decision to install the new App.
Ken I’m just merely highlighting that they didn’t do a good enough job communicating what was going to happen when they shut off smbv1 not that they didn’t send any comms. I mean saying “in the coming months” and then shutting off 10 days later? I guess I have a different under standing of months.
The point in case there, is likely because the library shares (http etc.) are still available for the S2 Desktop Controller App(s) - I read it as that App will go too "in the coming months’.
This update has rendered my surround and sub useless and I've spent over 12 hours in total trying to fix it and nothing. Calling tech support will have you waiting for over 2 hours to speak to someone from another country reading a script and consoling you like a therapist with no actual solution but to blame your network that everything else works on and connects just fine. One tech support guy told me flat out that my sub will not work with this new app till they fix the app, with no time frame as to when this fix will be done. No updates are working so I'm down to just my Arc that's wired to my TV. SL ones and Sub are all not working anymore and there seems to be no fix in sight. Worst user experience I've had in a very long time. I just want my speakers to work like they always have before this update mess
In light of recent posts, I guess I’ll throw in my thoughts as they pertain to the May 2nd email where Sonos addressed this “...Sonos will no longer support streaming audio files from HTTP and SMB1 local music libraries on S2 products.” So, ignorantly, I assumed that this warning didn’t apply to my simple configuration of storing my Music Library on a USB-connected SSD drive. When I hear NAS from anyone, I’m usually told (and a friend at the gym recently conveyed this to me) it’s a stack of hard drives arrayed in a metal rack and looks like something out of a sci-fi movie. In addition, not knowing the acronym “SMB1” led me to believe that I was exempt from this warning. I now know that I was/am wrong.
What is the USB drive connected to? - if it’s a PC, you might be currently using an http share anyway and if it’s a Windows PC, you ‘may’ be able to use the SMBv2 (sharing) protocol instead as mentioned in this link:
It should not take anyone that long to toggle off the auto-update toggle switch in the S2 App to prevent device updates and to toggle off the actual App update on the controller devices.
I have had S2 auto-updates off for a while and I choose to manually update all my Apps (not just the Sonos app) anyway.
Nothing ever mentions missing features in in initial release of 80.0. There is no alerts section in the release notes here:
In contrast 80.00.04 has an alert about SMBv1 which demonstrates that they know how to use alerts.
Everything communicated about 80.0 was a PR exercise.
Thanks. Very disappointing news. Can anyone at Sonos confirm this is how it is intended to operate, i.e. you’ve introduced a dependency on internet access for playing local music? @Corry P ?
If you read @Bumper’s post again, local library playback does work on Sonos products without internet access. The fact he is seeing the Music Library disappear under ‘Your Sources’ is somewhat irrelevant, as he is seeing that happen even with an internet connection.
My ‘Music Library’ on the other hand does not disappear and stays ‘put’ in the App.
It would be nice though for you to disconnect the internet connection yourself, but leave the router/wifi/network capabilities in situ when you get Home from work …and perhaps test it yourself and report back as some routers ‘may’ drop their WiFi network when the internet connection is removed.
I can’t see any reason why it would not work if the local wired/wireless network is in place.
I have tested this and can confirm that you can’t see your local music library without internet access.
Tested as follows:
Disconnect router from internet (physically unplug the cable)
Confirm my Wi-Fi is still up and devices are connected to it, including my iPhone
Confirm my NAS is accessible by connecting to it from my iPhone
Open new Sonos app - only thing that shows in My Sources is the line-in to my Sonos amp. No music library, even after waiting 5-10 minutes.
Open desktop app on my Mac and confirm I can browse my music library and play music
Close new Sonos app on iPhone
Re-connect internet cable and re-open new Sonos app on iPhone - music library now present under My Sources.
I’m on the latest version of the Sonos app and the systems are on the latest firmware. This sucks…..
In light of recent posts, I guess I’ll throw in my thoughts as they pertain to the May 2nd email where Sonos addressed this “...Sonos will no longer support streaming audio files from HTTP and SMB1 local music libraries on S2 products.” So, ignorantly, I assumed that this warning didn’t apply to my simple configuration of storing my Music Library on a USB-connected SSD drive. When I hear NAS from anyone, I’m usually told (and a friend at the gym recently conveyed this to me) it’s a stack of hard drives arrayed in a metal rack and looks like something out of a sci-fi movie. In addition, not knowing the acronym “SMB1” led me to believe that I was exempt from this warning. I now know that I was/am wrong.
What is the USB drive connected to? - if it’s a PC, you might be currently using an http share anyway and if it’s a Windows PC, you ‘may’ be able to use the SMBv2 (sharing) protocol instead as mentioned in this link:
Hi, Ken… Thanks for your replies. The drive is connected to our iMac via a simple USB cable. I’m the Sonos user in the house and, I don’t stream via Spotify or anything else to my Sonos system. I’m a Music Library guy: MP3, FLAC, AIFF...etc. Period. Yeah, I’m a dinosaur but, it works for me. I don’t see how my USB drive would be open to security issues but, again, I’m not network savvy. I enjoy simple when it comes to my music.
, there are very good reasons behind this decision.