After waiting ~20 minutes in the Online Chat Support waiting area, I got to talk to a support representative.
After explaining my problem (https://en.community.sonos.com/speakers-229128/downgrade-sonos-beam-gen-1-to-s1-6900627) he explained that
- I have no way to downgrade
- there’s no ETA for when the “Downgrade to S1” feature will be back
- you don’t need to be a Business genius to know what this means …
So that’s it, for anybody who did not get to do the downgrade yet.
For me, it’s definitely Bye-bye-SONOS.
Next (atm not sure if next week or in the next ~6 months) I plan to
- trade my product on Ebay for whatever peanuts I can get off it
- move to a different NON-SONOS solution (not sure if soundbar or receiver+speakers)
- never ever again pay one more cent to SONOS.
- When I find myself in the position of advising any acquaintance about what sound solution to purchase… well… I plan to simply be 100% honest.
🤬
PS: I’m aware that when it comes to having a horrific user-experience, I’m on the light-side. All I have is one SONOS Beam. Not finding the product ~50% of the times when I start the app does suck. So does the lack of basic queue-management features.
But it’s nothing comparing to what others fellow-users are facing: multi-speakers systems that they can’t properly use, sound in business-areas that they can’t get to work, etc… bruh 🥶🥵