Is it true that sonos is getting rid of support for one's own music library?

So like everyone else now Sonos  won't link with my Music library so for a month now I cant play music despite having spoken to their help desk over 6 months ago telling them that there were issues with the way Sonos interacted with my MACs new operating system Ventura but they weren’t interested and said there was nothing they could do probably because they knew even bigger Stuff was going to hit the fan soon.  Now I am left wondering why I bothered buying speakers from a company who clearly cant be bothered looking after their customers.

I bought the Sonos Port from a HiFi dealer to allow me to use my existing  set up to listen to streaming services and to my CD and Vinyl collection which I ripped to a NAS. This was some time ago but if I had bought this recently I would be asking for my money back. I am certain these retailers are well aware of this and will not be happy.

I’m using a Western Digital MyCloud device, running SMB v3, and not having any issues playing my music from it. This has been my setup for years. When S2 came out, I did need to go in to the software for the NAS and adjust the SMB version (in fact, if memory serves, WD sent out an update that turned off version 1, which caused me to learn about all this), but it has been working for years in this configuration. While I’ve temporarily lost the ability to search (and amend?) my playlists, they do continue to play. I’m patiently waiting for Sonos to update their software for full parity, in the meantime, the fact that it continues to play my playlists stored on my NAS is a good thing, much appreciated, and exactly what I purchased my Sonos system for. 

Also a Mac/Apple user here. When I recently upgraded to a new Mac book, Apple made it super easy to transition. 
 

but stupid me decided to move my iTunes library from my Mac book to my NAS. It used to work perfecLy with Sonos, but now the path to my MacBook is no longer valid. 
 

and … by someone’s wisdom seemingly superior to mine, Sonos decided to remove any ability to add/maintain a music library. So I’m basically hosed. My only option right now is to use the music player on my device and use my Apple device app to point the music to my Sonos system. 
 

totally ass backwards. 
 

btw … looks like Sonos stock price (ticker SONO) is off  15-20% over the past 2-3 months. 

I’m with amblue02. It took me years to put files into my Libraries - and not just MP3s. I’ve added quite a few artists/albums from my large collection of CDs as well as downloaded FLAC files and the like. One can see why Sonos just had a 25% off almost everything sale.  As for their new headphones, they can stuff em.  Pretty tasteless to release that product while we plebes are directed to Support and/or carry out time consuming workarounds that usually don’t work.  Let us poor ignorant knuckle draggers use our NAS drives and take the risk of a cyber security incident which, by the way, NEVER happened previously.  But, not to worry, a WEB app (that doesn’t work either) will ensure one isn’t violated.  Yeah, right.

I’m assuming that you’re on a Windows machine, Bruce?  I’m happy that you’ve got more of a functional system than many of us Mac users.  I can tell you from many years of non-streaming experience, NOTHING has breached our household network via our Sonos set-up due to music being stored on USB drives. Sonos screwed the pooch on this one.

No, although I do own one, I just don’t use Sonos on it. 97% of my use is on this iPad I’m using, and the remaining tiny percent is on my Mac. But as suggested, I don’t store my music on the Mac. I do occasionally use AirPlay 2 to send a signal from iOS to a Sonos One, that I then group with my other Sonos speakers. 

Since you’re not using an NAS, but instead a USB drive, my guess is you’re being hit by the same issue that has been discussed in many other threads, since USB drives don’t normally use SMB as their access method. 

Thanks, Bruce. From what I’ve learned after the fact is that a USB drive falls under the NAS category. I’m holding out a slim hope that SONOS will release an app update - or alternative - that will allow NAS/USB users like myself a way back.

No, they’re different. An NAS has its own CPU/OS and uses a different method of connection to get through that OS (SMB). A USB drive uses the Mac OS instead, since it has no CPU and OS. There are ‘some’ routers that have the capability built in to treat USB drives as NAS drives, using their built in CPU and OS (and using SMB), but not all routers have this capability. 

If I understand the several threads, you’re likely to have permissions issues, not SMB issues. As I think I understand it, Sonos removed the two ‘insecure’ methods of connection, both SMB v1 (for older NAS devices) and http (for local hard drives, including USB drives). Your best bet, to restore your access to your USB drive, is to call Sonos Support directly to discuss it.

From what I’ve heard, that’s quite a long experience with Support with mixed results. One person waited 55 minutes just to talk to someone and it didn’t solve the problem. The facts regarding NAS vs USB are interesting as I didn’t know the “http” part pertaining to local hard drives including USBs.  I’m assuming that’s where my failure began.  I’m hoping Sonos restores that avenue of connectivity and allows end users to decide their cyber fate… so to speak.