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But the “why now” was because it’s actually much easier to navigate, more responsive, and just a better overall experience, and that is the thing for the 99 percent of customers that you’re never going to hear from as you go through it. 

https://www.theverge.com/2024/5/22/24162168/sonos-ceo-patrick-spence-new-app-design-interview

^That’s Sonos CEO Patrick Spence explaining why the new app was released. So apparently all of us complainers represent just 1% of customers! 😏

Doubling-down on this inane “there are only like three people having problems with the new app” tripe is just plain stupid. Let’s say I believe that my use case—listening to local library music—is completely out of the ordinary; that tells me that Sonos is going to leave me further and further behind on a forward-going basis. In other words, it strongly incentives me to search for alternatives that WILL support my use case.

On the off chance that someone from Sonos reads this, here are a few sincere suggestions:

  • In addition to the features-to-be-implemented timeline, document the known bugs so customers stop beating their heads against a wall trying to make broken stuff work
  • Organize “official” forum threads by platform (iOS, Android, web app) and core functions to structure the discussions; as it stands, most people are not finding the information they seek because of the chaos here
  • Tell whomever runs your X/Twitter account to turn off replies, so you stop getting totally owned with every Sonos Ace announcement

 

Doubling-down on this inane “there are only like three people having problems with the new app” tripe is just plain stupid.

All good points you make. Organization around platforms would be good. Even if the search was improved would go a long way. 
Starting to see a lot of “the app is fine it’s you” posts here and other social media. If it’s not astroturfing (imo some of it is) it’s  a good sign that maybe the last update quashed some of the showstopper bugs. Might be a bit of both.

But the “why now” was because it’s actually much easier to navigate, more responsive, and just a better overall experience, and that is the thing for the 99 percent of customers that you’re never going to hear from as you go through it. 

https://www.theverge.com/2024/5/22/24162168/sonos-ceo-patrick-spence-new-app-design-interview

^That’s Sonos CEO Patrick Spence explaining why the new app was released. So apparently all of us complainers represent just 1% of customers! 😏

 

Based on when he said this and recent activity here we must be up to 3% now 😂🤣🤔

Starting to see a lot of “the app is fine it’s you” posts here and other social media. If it’s not astroturfing (imo some of it is) it’s  a good sign that maybe the last update quashed some of the showstopper bugs. Might be a bit of both.

There are still gaping bugs/holes that have not been acknowledged. The Android app is FUBAR compared to the iOS App. For example, Sonos Favorites of local library music are “grayed out” and non-functional in the Android app, while the very same are okay in the iOS app; local library music never shows album art in the Android app, show just fine in the iOS app. And there are MANY more cases where the Android app falls down.

The web app is one giant gaping hole, with VERY limited functionality. My inner geek is impressed that the thing works at all, but this web app is destined to replace the Mac/Windows desktop apps?

I am left with the impression that the iOS app is getting the vast majority of Sonos’ efforts, with the Android app on the back burner and the web app not even in the kitchen.

The stock is flat from 2018 - and down to 16 from a peak of 40 a few years ago.  Down 12% in the last 3 months.  That’s all he’s on about.  Doesn’t care about the product or the customers.  If he was running Boeing, the wings would be falling off.  That’s greedy corporate America.

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