I bought a Sonos system six months ago from and installed by BestBuy for a second home which I am in about once a month for a couple of weeks. I have become disgusted with the lack of consistency of the system. At least once a month (once a trip) I spend anywhere from 15 minutes to well over an hour on the phone with service to resolve an issues of one or more units not playing or something else. For the kind of money I spent, to have to spend that amount of time on a regular basis to keep the system functioning is beyond reprehensible. On the off chance that somebody in charge at Sonos reads this, I will mention that I have already cost the company business by telling friends about my woes and advising them to purchase something that works as it is advertised. Other complaints will never be addressed, like the portion of a minute of my life I lose every time I open the app on my phone from the time I tap on the icon until the app opens and becomes fully functional. This company wants to charge executive prices for its products and system and doesn’t seem to understand that people paying these prices consider their time precious and deeply resent that time that could be put to better use is spent nursing the system to stay functional.. Imagine how annoying it is to get a phone call and have to wait the better part of a minute for the app to allow you turn the volume down. It’s a poorly designed system. Further, the instructions and help articles were written assuming knowledge which few have and can be confusing at best and useless at worst. Hey, Sonos, get your act together or risk going out of business..
As far as I know, I am given only the choice of Orbi for WI-fi on phone, computers, etc.
Is there a special way to power down the Move and the Roam. I just unplug them. I also turn off the power strip that supplies the amp. Should I do something else first?
You are correct, I am no longer in the townhouse and everything there is without power until I return.
Thanks for further info. It is good if you are only seeing Orbi wifi. It does make me wonder if the Amp would be better plugged into main Orbi rather than Arris, but there is some evidence that this is OK as it is.
The physical location and proximity of the various bits of equipment is the most likely explanation for your problems.
We await your return.…
Seems odd. I’ve been a customer of Sonos since about 2009, and support at least three homes including my own. Never had a significant issue. Although at times, I’ve fought with wifi concerns, due to bad microwaves, and bad neighbors, but none of that was Sonos’ fault. A networked device does need a good network to sit on, certainly. It’s not the same as the ancient “amplifier with wired speakers” by any stretch.
wmbos,
I’ve had SONOS since 2005. Believe me, I have a short tolerance too. if I had constant issues with my system, we would not be discussing anything here.
Are you shutting down your router, SONOS, and other smart home items as you leave this house for a period? These items are designed to be powered 24/7 and frequent shutdowns can cause issues. I’m not suggesting that you need to waste power by not shutting down, but there are some simple tricks that will keep all of these issues hidden under the carpet. Let us know and we can suggest some tricks after we get to know the scope of your smart home.
Maybe assign all the speakers a static IP address and leave the router switched on?.
Hi. It is disappointing that your contacts with Sonos Support have not led to a more permanent solution to your problems. So I can understand your frustration. But I am also a long-term Sonos user who has never had a serious problem , so I know the kit works.
There are plenty of people on here who will likely be able to help if you wish to engage, and tell us more about what type of router and network you have, if you have any extenders or access points, what Sonos products you have and whether they are all wireless, or one or more devices are connected by Ethernet.
Edit: I notice from your profile that you mention only the Roam and Move. Do you have any non-portable Sonos speakers?
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