disturbing experience / possible hack on our sonos arc

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it was early morning and we just turned on morning shows for our kids when all of a sudden the tv sound turned off and the Sonos voice (or one similar) said in a deep male voice on the arc “hello?… hello?… I know you can hear me.. you see we’ve known each other for..” and then I just impulsively said ALEXA STOP. Our young daughter was there and I was livid that a tv / speaker system that we trust in our family and around our children would let in such unwelcome energy. I have no idea where that voice came from and I’m disturbed to think what else would have been said in front of my kids if I wasn't there to stop it. I looked it up and its not the beginning of a song, it wasn't something accidentally played on our spotify, and it definitely didn't sound like a random response to a command. so it sounds like a hack to me. I’ve see Sonos hacks in other online forums but not a ton. Has anyone else heard of or experienced this?

Home (sound systems) are supposed to be a safe place. I am deeply upset by this.

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Ken_GriffithsAnswer

It doesn’t sound like a Sonos Voice Assistant reply I’ve ever heard and I’ve use the assistant for quite some time (and Amazon Alexa too) - So I personally suggest changing your WiFi network password, just as a precaution and the Sonos account password too. Also ensure the equipment is not held in the DMZ, or on the WAN side of any 2nd router.

If the issue persists then immediately (within 20 minutes) take a Sonos system diagnostic report, as outlined in this link:

https://support.sonos.com/s/article/141 …and note the reference number generated.

Then contact Sonos Customer Support via this link:

https://support.sonos.com/s/contact

Who will examine the report and hopefully discover the origin of the audio.

Hope that assists.

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AjTrek1

This strangely resembles a DOS attack or actually the reverse (somehow)? Almost akin to “rickrolling”.

I assume there’s no one in the home who could have setup an announcement over Sonos with a disguised voice.

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