We bought a new Roam for our home that already has 7 other Sonos devices. We are a longterm user of Sonos equipment and have been very supportive over the years. We have found out the new Roam will not work with legacy equipment in the network. I was told it would need to create a new network, an S2 network for it would operate.
Clearly a huge departure from the concept of buying devices which all will work in one network … if you want all the rooms to have the same music, not problem; well not anymore for legacy users.
I was told I had two options, a new network, upgrade old equipment and of course return the new Roam. The new network doesn’t work well for us. An upgrade of the range of $2,000 Cdn seems unbelievable, we get nothing new, same music as we use to have.
Only a couple years ago the CEO of Sonos stated that he had heard from the legacy users, we respected that we were there in the beginning years. He stated he would keep the “two operating systems” to accomodate the legacy users but would allow for new devices.
They tell me I could upgrade and get a legacy discount of up to 30% depending on the components. Obviously they need more profits although it seems like Sonos is making the change for their benefit. They likely have direct costs of 20 - 30% of the retail price, yes some go to R&D, staffing, and profit margins for retailers, why would a legacy user pay thses things, the upgrade in the home will be enough pain.
Anyway I will return the Roam and slowly try to sell of what we have. Not sure what is better as I have never looked, Sonos was for me … or it was.
Just wondering when they will make the next major upgrade and all of the current devises will not be supported, the day will likely come.
Just a very disappointed Joe.