Considering leaving Sonos entirely?!

Addressing your last comment first….you have not taken a deep dive into the aspects of trouble shooting just by following the app. Rudimentary shooting steps are available in any app and the vast majority will state that if the issues are not resolved to consult the appropriate Tech Support by chat and/or phone.  

You’ve done the “chat” portion (in a sense) by stating your frustration in this community. Community members (including myself) have asked for more information regarding your network. I’ve even suggested you contact Tech Support; if working with community members is not your desire or you’re unwilling to provide information about your network.

This community exists to help you and beyond that there’s Sonos Tech Support. The community is not here to advice you as to why you should or shouldn’t stick with Sonos (however, there are exceptions).

That said if you are unwilling to take the advice given thus far; then maybe you are the “exception” and should probably move on from Sonos. 

For every device on your network find out the internal IP address

It should be the same except for the last digits

For instance

192.168.21

192.168.1.36

Or whatever

I recently fixed a Sonos problem with similar issues and what had happened was that the owner had bought a new mesh network but he did not turn of DHCP which meant that two devices were issuing IP addresses, DHCP is lazy. It finds the nearest and eaiest one. Once I turned off DHCP on his mesh system all worked. Good luck

Each years, every updates make things worst. Everythings almost unusable on every streaming platform sadly. Only thing have to say is good luck too.

For what it’s worth I have solved longstanding and unexplained network issues with some Sonos devices by wiring them to the ethernet. For me this was a straightforward 100% fix. I am lucky that most of the devices in question could be plugged in easily and one was connected using a Powerline set up purchased expressly for the purpose.

The universal advice was there is something wrong with my wireless network… and perhaps there is, but everything else is rock solid and over the years the whole wireless network has been changed/upgraded more than once and the Sonos problem persisted. 

I have seen advice on here that you shouldn’t hardwire everything in your Sonos setup - not sure why that might be - but in my experience, for Sonos, or anything else, wired is superior. I try to keep my wireless for mobile devices and if possible wire anything that is static in location.

70% of my devices need to be wired to solve problems. Sadly. After 2 years of wait still hope for a fix solution but nothing yet.

Wiring will resolve most cases of wifi interference , it will never address other network issues, such as duplicate IP addresses.

Networks can be complex, despite all of the efforts by various manufacturers to make them as simple as possible. 

And regrettably some users will sit around for years with faulty networks, blaming Sonos for not fixing issues that are outside their purview. 

I think that only trolls claim to have done that; no one in their right mind is going to let something like this come in the way of listening to music, and would either have fixed the problem or thrown out Sonos weeks into the journey. Or maybe in months, but years?!

On this posted earlier by someone on this thread: I have seen advice on here that you shouldn’t hardwire everything in your Sonos setup - not sure why that might be - I am not sure this is the case. Maximum uptime is when every unit is wired to the core network as far as I can tell, and if the DHCP/IP address reservation thing is correctly addressed, a one time setting effort. My wireless Sonos had up times higher than 99%, but even that was not good enough for me, and now, with all wired, I am at 100%.

I will say this though. My five different Echo devices are now front ends to Sonos for music play, including grouped music play via permanent Echo groups, where all Echos are in line of sight of the 5GHz WiFi source in a large central open space in my apartment. As they were added, each was set up for wireless play - they don’t do any other - and from day 1 they have delivered 99% plus uptime with no tinkering needed, and credit to Amazon for that. But when I must have the full 100%, as for the rare special occasions where I don’t want to chance having to fiddle with the music kit, I revert back to wired Sonos+local NAS, because that also takes out any broadband feed hiccups from the picture.

99%? 100%? I know that on the rare occasion that my Sonos misbehaves it usually just requires a reboot. They’re computers. I’ve yet to meet a computer that didn’t need the occasional reboot. 

That must be getting automatically taken care of in my case, because my units are only powered on when needed, as I did for my legacy kit back in the day. I rarely listen to all zones together, and most of the time just one of the five zones is in use. No hardware faults since 2011, so the power cycling has not done any damage that I have had to deal with.

PS: also, I am on S1, so no frequent updates either.