Class Action Lawsuit re New USELESS App Class Action Lawsuit

We are mad because OUR music is how we relax. When you can't access YOUR music, you get madd….quickly. The simple fact is Sonos has failed miserably. Like mentioned elsewhere, no where in that timeliness is restoration of music library access mentioned. This stinks. Reinstalling my old S1 bridge and connect. Until they get their * together or I learn about new options

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

@Andrew-s please understand that you’re one of the lucky ones.  I went from being a happy Sonos consumer enjoying whole home audio.  Now I can’t use the 14 Sonos devices I own without large jumps in volume, speaker groups randomly stopping and starting whether they were selected or not.  

I’m not looking to sue at all.  However a lot of folks are sitting on bricks.  The idea is not unreasonable. 

If you are at all curious, I have a video of my experience.  It might help you understand what your system isn’t doing - but others are dealing with.

Your argument is premised on the argument that local library access has been removed.  Categorically it hasn’t.  I have access to my local library with the new app.  Not coincidently, so does everyone I know.  What is current missing is the quick access A-Z scrolling (no comment yet from Sonos) and the local library search and setup (to be restored in June).

it’s ok for you to get angry, but at least be focused on what your angry at.  If you’ve lost local library access there is a reason, and maybe your first port of call maybe should be help from the community here or from Sonos support, and not from a lawyer.  It’s possible that your library uses SMB1 protocol for instance, in which case Sonos (along with everyone else) has removed this due to security weaknesses.  There will be a solution whatever the cause is.  Litigation isn’t the answer to all life’s problems.  

It stands to reason that the reason they didn’t just wait to release the new app till all features were presented and better tested is the same reason they are not just rolling back to the older version of the app.  

Hi Keith thanks for your post.  Sorry I’m not able to look at your video at the moment — I’m supposed to be working and these forums are too distracting 😋

I have said that I am completely sympathetic for those people who have lost all or part of their systems due to this upgrade.  I can only imagine how I’d feel and yes of course Sonos needs to communicate what the issue here is and when the fix will come. Of course it can’t come soon enough.  

But right from the get-go I’ve lost all sympathy for those decrying the loss of the volume numbers, or the alarms and other such things, when it is clear that these didn’t make the cut in the initial release.  Their cry’s of despair lack any sense of proportionality.  Even now people are posting (often in block caps) how Sonos have ‘removed’ the mute button, or the local library (see above) often using foul or derogatory / abusive language.  This is partly (largely?) Spnos’s fault in not communicating the changes made and the changes coming.  
  I hope a fix is coming your way soon.
 

I am new on ‘the community’ forum, but only because of the new app. I have used and loved SONO’s for many many years. Love their speakers, and even though I always thought updates to the app would be nice, I've not had any complaints about the app and how the system works, I have recommended and helped friends, families and businesses set up their SONO’s systems. My main complaint about the new app is that they released it way before it was ready and instead of improving anything, they got rid of some of the cool features that already worked. I’m using the app and speakers are working but unlike the previous version, I cannot edit my playlists. Cannot add or delete songs from the SONO’s play lists that i have built over the many years I have been using. Now I have to create a playlist on another app, then import it, so now I must start over. I’ve seen MANY other comments about this and everyone I know that uses the Sono’s system is complaining about the same thing. I have not seen an update scheduled to fix this. I will not jump ship and have faith that they will fix, i just wish I knew when. The world has not stopped spinning and it’s not going to kill me to wait, but this new app is horrible and not planned correctly. For a ‘tech’ company, I would have thought more planning and maybe a beta version released before they forced the update. 

Hi Klrmlr

here are the scheduled updates

Available now
 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

• Adding and editing alarms
• VoiceOver on iOS now properly interacts with individual elements of the Sonos app's home screen.

Coming soon

• Additional improvements to screen reader for visually impaired customers: May 21
• Adding to queue and playing next: early June
• Sleep timer: mid-June
• Snooze alarms: mid-June
• Local music library search and playback: mid-June
• Update WiFi settings: mid-June

Andrew you should add an asterisk to the alarms entry as there is a bug causing the alarms to go off at the wrong time . Wouldn’t want to create the false impression that they work imo  

I wouldn’t know, I don’t use ‘em and I’m *way* past caring 😁😁😁

So I did see this and thank you for adding this to this thread but it does not, unless I’m reading it incorrectly, say anything about being able to edit the playlists. Nothing about bringing back adding music to SONO’s playlists, removing music from SONO’s playlists or editing them at all. That’s my concern. The little things, but important to some, seeing the album artwork has been removed and it would be nice to see that again, but it’s not on this list. Again, unless I am reading these wrong.