Class Action Lawsuit re New USELESS App Class Action Lawsuit

the v80 app  made the resale value   of any sonos system to almost ZERO. It’s a lost of the value for all customers. 

I’m in Canada, super unhappy with the new  APP, and will join if there is a class action suit even in US.

Has it ?

Just today, a tiny fraction of Sonos items completing on EBay in the U.K.:-

2xPlay:1 @£249

Beam 1 @ £184

Beam 2 @ £429

Roam @ £99

Arc + Sub @ £1000

Era 300 @ £404

Sub mini @ £429

i haven’t done an extensive comparison by any means but there appears to be no discernible difference between sale prices before the new app and prices after the app.

Can I kindly ask how you’ve ascertained resale prices to be zero, please ?

A class action suit is expensive to mount and a lawyer will upfront the costs only if he/she thinks there will be a bonanza payoff at the end, for a 30% or so share thereof. A payoff that big needs the jury to be convinced of harm to the extent that justifies this payoff. Funny things can happen with US juries, but such an outcome seems very unlikely even there, starting with finding a lawyer who will gamble on the outcome.

After this update I am no longer able to use my arc SL with my tv, and it has unpaired my era 100 rear speakers along with sub. I have tried about everything under the sun to get my surround sound system back up and running but after 4 hours today, 1 hour yesterday and 1 hour the day before u still have no luck. The best I’ve been able to do is get my 2 era 100s set up with my sub gen 3. Working on getting arc SL set up but won’t work with tv, won’t register to my account after factory reset, and won’t connect with other speakers 

I personally have spent over US $20,000 on now useless equipment plus an inordinate amount of time attempting to make this useless app simply work as advertised. FYI, there are hundreds of thousands of customers in just The U.S. that have been abandoned by Sonos and are stuck with a non-operating system. Council advises to document your purchases along with model numb=rs and any associated expenses ie: installer, travel, phone calls.

Adding to the pile – $3,500 invested in Sonos hardware, all rendered unusable by the new app. I work in IT and spent the last 4 days troubleshooting my devices and network to no avail. Furthest I got was connecting the Sonos Arc via ethernet after factory reset, but the “Manage Networks” settings page of the new app is blank, so no way to switch to WiFi. All my hardware is now useless.

I’m a Sonos user for over a decade with thousands of dollars invested. If you are among the many users like me whose hardware has been rendered inoperable by the new app, despite hours of troubleshooting and factory resets, please contact me directly. Your experience is not unique and we are gathering a list of people to potentially add to a class action lawsuit for hardware-breaking changes to the Sonos app.

I understand and support the sentiment, but I think class action is a bit strong.

The real issue here, as I see it, is that the new app has just been released prematurely.

We are told that the features we all miss are to be released in 6-8 weeks.

So, why didn’t Sonos just wait?

The best thing they could do now, the thing that would show us they are actually listening and care would be to make the previous app available again.

Yes, there’d be some bruised egos within Sonos, embarrassment & egg on face all round, but it is, perhaps, the adult and professional thing to do.

It might even undo some of the reputation damage Sonos have suffered.

Why are some folks such p******. Patience my a**. They should have never released this before it was sorted out. This was a blatant attempt to rub out everyone with a music library. We are the very people that have supported our generation of artists for 50+ yrs unlike the current generation of freeloaders that want all their music for free. They are trying to capture streaming revenue at the expense of those of us that have already contributed. Saddest part is the market will be flooded with Sonos equipment which will make it worthless. Thank God I have S1 gear in 2 locations still!! That is the only solution at present

If this goes CA, I am all in!! Keep us informed!

I’m never gonna get bored of reporting abusive or derogatory language.  If you need to resort to that, you’ve lost the argument already.  Try to keep a civil tongue.