Enthusiast I

Class Action Lawsuit re New USELESS App Class Action Lawsuit

116 replies
4120 views
Translate All

Whomever is interested in joining a class action lawsuit

Moderator Note: Modified in accordance with the Community Code of Conduct.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

S

Shack99

Lyricist I

Whomever is interested in joining a class action lawsuit, kindly leave your name and email address.

For goodness sake, how ridiculous.

Just for context, I have the new app and here is the what I can and can’t do:

Yes: play music by voice (Sonos, Alexa)

Yes: access my locally stored music with the app

Yes: access my music services (inc Amazon) with the app

coming soon: alarms

coming soon: queue management.

Bug fixes will come along with the already promised (with dates given) updates. The only grey area is when local library search will return.

For the most part I can use the app to do what I want albeit it being glitchy.

You want to sue because you can’t wait a few weeks for parity with the old app?? What are your material losses, or have you suffered emotional trauma ? Jeez you sound like the kind of person who would sue if your breakfast milk was sour. The whole idea is ridiculous, but go ahead and waste your money.

Local music? Haven't seen that since s1.. NAS disappeared with this latest update as well as the alarm function. Sueing seems pointless but doubt I'll be buying more of this overpriced streaming service.

Translate

A

Anonymous

And yet another guy who has had so many years (such that you have a Play:3) of faultless operation that you haven’t needed any support or any need to sign up until this week.

You don’t need to have a community account to seek support so one shouldn’t take the age of the account to mean anything. Sonos has millions of customers, they aren’t all on here.

Instead of playing moderator it will probably be more helpful for you to report the posts if you think they are somehow violating the TOU, will be helpful to the mods I’m sure. Just my 2p, feel free to ignore and cary on.

Sure I get that. I also get why people are angry, I really do. And I get how the new app has prompted many to join these forums. What I find odd is that so many of these people — many who have been Sonos customers for many years, aren’t reaching out for help when help is so gladly given by long-standing and selfless users. Nor do they appear to have read the mods responses about the updates coming in a very short timescale. No, they all seem to follow a similar pattern of deriding the product as trash (despite many claiming to have invested thousands), or saying they will dump their gear and another buying another —- for the sake of a few weeks ?? And lastly many claim to have been in IT software development for 15+ years. Really ?? It’s odd. I’m fine with people deciding the product is not for them, and moving on with their life. But im really suspicious of the very overblown claims in here. Especially as neither myself or anybody else I know is experiencing anything like it.

Translate

W

WaikoloaCharlieG

Lyricist I

And yet another guy who has had so many years (such that you have a Play:3) of faultless operation that you haven’t needed any support or any need to sign up until this week.

You don’t need to have a community account to seek support so one shouldn’t take the age of the account to mean anything. Sonos has millions of customers, they aren’t all on here.

Instead of playing moderator it will probably be more helpful for you to report the posts if you think they are somehow violating the TOU, will be helpful to the mods I’m sure. Just my 2p, feel free to ignore and cary on.

I’m so profoundly ashamed to own a Playstation 3, among other SONOS products. So, so shamed by all of them. Thanks for shaming me in this way. I’m sure I’ll be a better person and smarter consumer for it. But nothing is more surreal or shaming than to be carrying on this exchange with a ChatBot who is who is so conspicuously representative of this corrupt and soon to be extinct corporation. Have to wonder why X tolerates this non-sense.

Translate

Bumper

And yet another guy who has had so many years (such that you have a Play:3) of faultless operation that you haven’t needed any support or any need to sign up until this week.

You don’t need to have a community account to seek support so one shouldn’t take the age of the account to mean anything. Sonos has millions of customers, they aren’t all on here.

Instead of playing moderator it will probably be more helpful for you to report the posts if you think they are somehow violating the TOU, will be helpful to the mods I’m sure. Just my 2p, feel free to ignore and cary on.

I’m so profoundly ashamed to own a Playstation 3, among other SONOS products. So, so shamed by all of them. Thanks for shaming me in this way. I’m sure I’ll be a better person and smarter consumer for it. But nothing is more surreal or shaming than to be carrying on this exchange with a ChatBot who is who is so conspicuously representative of this corrupt and soon to be extinct corporation. Have to wonder why X tolerates this non-sense.

Now this is really freaking funny 🤣🤣🤣🤣

Translate

A

Anonymous

And yet another guy who has had so many years (such that you have a Play:3) of faultless operation that you haven’t needed any support or any need to sign up until this week.

You don’t need to have a community account to seek support so one shouldn’t take the age of the account to mean anything. Sonos has millions of customers, they aren’t all on here.

Instead of playing moderator it will probably be more helpful for you to report the posts if you think they are somehow violating the TOU, will be helpful to the mods I’m sure. Just my 2p, feel free to ignore and cary on.

I’m so profoundly ashamed to own a Playstation 3, among other SONOS products. So, so shamed by all of them. Thanks for shaming me in this way. I’m sure I’ll be a better person and smarter consumer for it. But nothing is more surreal or shaming than to be carrying on this exchange with a ChatBot who is who is so conspicuously representative of this corrupt and soon to be extinct corporation. Have to wonder why X tolerates this non-sense.

I’ve read and reread your post but it’s nonsense to me; PlayStation 3, X ?? I don’t understand. Why don’t you simply ask the community here for the help you need ? No word games, no smart-sssed exchanges, no name calling. If you need help, just ask for it. Helping each other out is what this forum and its users have been doing for many many years.

Translate

E

evamor

Contributor I

And yet another guy who has had so many years (such that you have a Play:3) of faultless operation that you haven’t needed any support or any need to sign up until this week.

You don’t need to have a community account to seek support so one shouldn’t take the age of the account to mean anything. Sonos has millions of customers, they aren’t all on here.

Instead of playing moderator it will probably be more helpful for you to report the posts if you think they are somehow violating the TOU, will be helpful to the mods I’m sure. Just my 2p, feel free to ignore and cary on.

Sure I get that. I also get why people are angry, I really do. And I get how the new app has prompted many to join these forums. What I find odd is that so many of these people — many who have been Sonos customers for many years, aren’t reaching out for help when help is so gladly given by long-standing and selfless users. Nor do they appear to have read the mods responses about the updates coming in a very short timescale. No, they all seem to follow a similar pattern of deriding the product as trash (despite many claiming to have invested thousands), or saying they will dump their gear and another buying another —- for the sake of a few weeks ?? And lastly many claim to have been in IT software development for 15+ years. Really ?? It’s odd. I’m fine with people deciding the product is not for them, and moving on with their life. But im really suspicious of the very overblown claims in here. Especially as neither myself or anybody else I know is experiencing anything like it.

Aren’t reaching out for help? Are you crazy? I’ve spent HOURS troubleshooting and researching thinking it was my fault or something I was doing wrong along with HOURS on with clueless sonos support dolts only to be told its their beyond dysfunctional software thats rendered countless systems useless around the globe. It’s also quite clear that is a similar experience a significant number of customers have experienced so your “aren’t reaching out for help” accusations are pathetic.

You sound like you work for sonos with your excuses and disgusting defense of them. There is flat out ZERO excuse for this. The problem is not “fake customers”, new forum accounts, or overly upset customers who just aren’t compassionate enough against the greedy corporation thats fleeced them, is clearly beyond incompetent and inept, and very apparently couldn't care less about their customer base with their silence and “support” experience.

Translate

Bumper

And yet another guy who has had so many years (such that you have a Play:3) of faultless operation that you haven’t needed any support or any need to sign up until this week.

You don’t need to have a community account to seek support so one shouldn’t take the age of the account to mean anything. Sonos has millions of customers, they aren’t all on here.

Instead of playing moderator it will probably be more helpful for you to report the posts if you think they are somehow violating the TOU, will be helpful to the mods I’m sure. Just my 2p, feel free to ignore and cary on.

I’m so profoundly ashamed to own a Playstation 3, among other SONOS products. So, so shamed by all of them. Thanks for shaming me in this way. I’m sure I’ll be a better person and smarter consumer for it. But nothing is more surreal or shaming than to be carrying on this exchange with a ChatBot who is who is so conspicuously representative of this corrupt and soon to be extinct corporation. Have to wonder why X tolerates this non-sense.

I’ve read and reread your post but it’s nonsense to me; PlayStation 3, X ?? I don’t understand. Why don’t you simply ask the community here for the help you need ? No word games, no smart-sssed exchanges, no name calling. If you need help, just ask for it. Helping each other out is what this forum and its users have been doing for many many years.

Woooooooosh, that was funny as hell 🤣 can tell you are earnestly trying to help or whatever but only Sonos can fix this, people gonna vent don’t take it personally.

Translate

K

Kumar

To get back on topic, a class action suit is not meant for what is, at the end of the day, more of an inconvenience than grievous harm that will deliver the kind of verdict for causing such harm, that will support legal fees.

But even in India, I could go to a small causes court and quickly have Sonos ordered to make a full refund. In turn, I would have to hand over all my Sonos kit.

I think there are similar avenues in the EU, perhaps not so in the US.

Translate

Bumper

I don’t think anyone believes a class action suit is going anywhere at this point. But USA is land of the free (to sue) so if this happens it’s gonna be there Imo. If they don’t get the accessibility piece figured out in a hurry they might be in trouble imo.

Translate

L

Lok777

Lyricist III

maybe a time to switch off Sonos?

It’s so painful with the new APP. it’s a total again why we choose to believe SONOS will provide the best{used to be} app user experience. Now , this is gone .

Translate

Show more replies

Sign up

Login to the community