Search the forum for class action lawsuit and you’ll see dozens of people spouting stuff about lawsuits on multiple threads (no need for you to start a new thread on this…) and zero people actually doing anything. There will be no lawsuit. 
Everyone is a wannabe lawyer.

You’re also acting like Sonos is doing nothing. There’s a new update every other week to fix things. It’s slow, but nonsense to say they’ve disowned the problem. 
I’m not a Sonos supporter but your post is so inaccurate. To say they’ve not fixed one thing??

What did Sonos support say when you discussed the issues with them? Can you point to your other posts that detail the issues you are having where people have been able to feed in suggestions?

Hello,

I can let you know that I am not one of the Everyone’s that is a wannabe lawyer.

I can also let you know as of today Sonos has done nothing to correct the issue. As of today Sonos has only put the cause of the issue on me, my router, internet and or the streaming companies I use. They rotate through reasons the issue is on me each time I call. 

I can also let you know that the new Sonos app that I have and everyone that works with me has and my clients have that use Sonos at their homes, has the same issues with the app and have not seen any updates sense the release in May, as of today. 

I can also let you know that I had almost no issues with Sonos previous app. I also have no other problems with my router or internet connection.

I can also let you know that I have an inhouse code monkey, my husband who is a Software Architect and has been a code writer for over 20 years. I’m not uninformed here.

I am glad you are not having issues with the new Sonos app. That does not mean that I am making this a bigger problem than it is. I am running a business and have used Sonos sense 2008 with very little issue. This is a Big Issue that is Not being addressed effectively.

Insulting me in this conversation is uncalled for and not fitting.   

@Galvanize

If anything in my posts is untrue, unfair, or even impolite then you can report my post. You are quite lucky I am so polite. 

People of Earth: @Rhonny is one of the more balanced posters on these forums. And I say that as someone less balanced than him.

I have always understood Sonos and their products to be for home use, rather than for commercial use. 

I believe Sonos Pro exists for businesses, but I’d also imagine a small business like a salon would be fine to be set up much like a home network (lots of bars and restaurants I’ve been to have had Sonos).

See, that’s me being balanced!

The App and speakers are the same for home and business. There is no difference.

Also, your response to my post was not at all polite or remotely informed of my issues.

Go on thinking you know what you are talking about and that you are a Polite person here.    

Zero apologies for your attach at me with no real information or understanding on your part is not you being balanced or polite.

I have not once been unpolite to you although you still seem to think you know what you are talking about and you have not once tried to help. You have only stuck your rude nose in. 

This, I’m guessing has to do with online social media sites such as this that brings people into conversations that have nothing to do with them yet will add their uninformed and unhelpful and bottom pushing inputs. 

I will continue to work with Sonos to fix their issue that they have self created. Unfortunately I am unable to spend 2+ hours a day on the phone with them. I only have time to call in once every 10 days if I have the time.

You might be a kid or a person that works at home that doesn’t have hands on clients and can take the time to call everyday.?.     

Your initial post dived straight in with talk of lawsuits, and stated that Sonos had not fixed anything. 
I said lots of people had threatened lawsuits but no-one had followed through.

I said it wasn’t true Sonos hasn’t fixed anything, pointing to their fortnightly updates.

I asked what you had done by way of sorting the issues you were facing. (You can’t approach a lawsuit without first giving the company an opportunity to address things for you - your lawyer would surely ask what you had done to rectify the problems.)

That is it. I then said that if anything was untrue, unfair or impolite to report my post, which you have the option to do. 
I then defended your follow-up post by pointing out to another forum user that businesses can and do use Sonos. 
And after all of this reasoned posting, you still attack me?

What Ever Dude

My issues with the New Sonos App are Real. 

Not that it matters to you or that you matter to this situation, I have been working with Sonos for months and there has been no change. I am Super glad that you have no issues. So then why are you pressing the issue with me?

Moderator Note: Modified in accordance with the Community Code of Conduct.

This company is a joke!  I have attempted to get support over a year and have received just an email with website self service.  This is a total POS that I wish I never invested a single dollar in as it hasn’t worked in 1 years +.  
 

Sincerely,

 Disgusted unfortunate buyer of Sonos products

What did they say when you submitted your diagnostic and then called them up?

17 hour hold until next available representative 

I can certainly empathize with your frustration. I have a Sonos system at home, and unfortunately, it’s no longer functioning properly. The connections are unreliable, and the app is frustrating to use. It’s disappointing that Sonos hasn’t offered a more effective solution. At this point, it feels like there should be a class action lawsuit, or Sonos should consider replacing older models with newer ones. When I invested in the Sonos system, I didn’t expect to constantly replace speakers. Had I known, I could have purchased a high-quality traditional setup. Sonos seems to have disregarded the loyalty of its customers. Perhaps it’s worth exploring a small claims case for the cost of the equipment. Why not allow users to continue using the version of the app that works best for them?

They also LOCK posts and they miss the number of folks with the same problem. 

I haven’t seen Sonos ‘lock’ any forum threads, except those that are ‘locked’ due to inactivity by the forum software. Can you please point to some of these ‘locked’ threads you’re speaking of? 

While I don’t work for Sonos, I’ve always taken the assumption that the forum moderators are reporting posts up to management, both in terms of numbers, and sentiment. Probably one of the reasons they’re not able to respond as frequently as in the past, as they’re trying to read and report on the increased number of posts. 

Having managed a few similar forums in my past, that is certainly the behavior I would expect from other moderation staffs I worked with. 

@Matthew Lucas.  On my Sonos system the app is atable and works well.  The navigation has changed in some ways and many people may feel it is worse for that.  Some functionality has been lost and is only gradually being restored.  BUT THE NEW APP IS ALMOST CERTAINLY NOT RESPONSIBLE FOR A TOTAL BREAKDOWN IN YOUR SYSTEM.  Whatever the cause it must be very frustrating. but…..

If you are willing to engage with the Community there is a fair chance you will get a functioning system back.  Up to you: blame the wrong thing or sort it out.