Class Action Lawsuit against Sonos

This company is a joke!  I have attempted to get support over a year and have received just an email with website self service.  This is a total POS that I wish I never invested a single dollar in as it hasn’t worked in 1 years +.  
 

Sincerely,

 Disgusted unfortunate buyer of Sonos products

What did they say when you submitted your diagnostic and then called them up?

17 hour hold until next available representative 

I can certainly empathize with your frustration. I have a Sonos system at home, and unfortunately, it’s no longer functioning properly. The connections are unreliable, and the app is frustrating to use. It’s disappointing that Sonos hasn’t offered a more effective solution. At this point, it feels like there should be a class action lawsuit, or Sonos should consider replacing older models with newer ones. When I invested in the Sonos system, I didn’t expect to constantly replace speakers. Had I known, I could have purchased a high-quality traditional setup. Sonos seems to have disregarded the loyalty of its customers. Perhaps it’s worth exploring a small claims case for the cost of the equipment. Why not allow users to continue using the version of the app that works best for them?

They also LOCK posts and they miss the number of folks with the same problem. 

I haven’t seen Sonos ‘lock’ any forum threads, except those that are ‘locked’ due to inactivity by the forum software. Can you please point to some of these ‘locked’ threads you’re speaking of? 

While I don’t work for Sonos, I’ve always taken the assumption that the forum moderators are reporting posts up to management, both in terms of numbers, and sentiment. Probably one of the reasons they’re not able to respond as frequently as in the past, as they’re trying to read and report on the increased number of posts. 

Having managed a few similar forums in my past, that is certainly the behavior I would expect from other moderation staffs I worked with. 

@Matthew Lucas.  On my Sonos system the app is atable and works well.  The navigation has changed in some ways and many people may feel it is worse for that.  Some functionality has been lost and is only gradually being restored.  BUT THE NEW APP IS ALMOST CERTAINLY NOT RESPONSIBLE FOR A TOTAL BREAKDOWN IN YOUR SYSTEM.  Whatever the cause it must be very frustrating. but…..

If you are willing to engage with the Community there is a fair chance you will get a functioning system back.  Up to you: blame the wrong thing or sort it out.